Ubi-Borealis

Ubi-Borealis



14 Jun

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for providing us with some more information about when this happens in-game for you, @f0rsale. Thanks for letting us know that you've tried reinstalling the game as well. I've passed this additional information along to the development team as part of the ongoing investigation. If we require any additional information from you, we'll reach out within this thread 🙂

Thanks for sharing your report as well, ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for the update, @Arathorn_ToXiK! I'm glad to hear that you've been able to find Saint George's Helm successfully!

Thanks @azullFR...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for the update, @Arathorn_ToXiK! I'm glad to hear that you've been able to find Saint George's Helm successfully!

Thanks @azullFR...

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11 Jun

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello all,

I apologise for the double post. A hot fix for this issue was deployed 2 June, 2021. If you have been affected by this issue, please follow the steps below:

  • Create a manual save
  • Close the game application and relaunch it
  • Load the save you created before


You should now be able to harm the Puca!

If the issue still persists after trying these steps, please rest assured that the developm...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello all,

I apologise for the double post. A hot fix for this issue was deployed 2 June, 2021. If you have been affected by this issue, please follow the steps below:

  • Create a manual save
  • Close the game application and relaunch it
  • Load the save you created before


You should now be able to harm the Puca!

If the issue still persists after trying these steps, please rest assured that the developm...

Read more
Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello all,

I apologise for the double post. A hot fix for this issue was deployed 2 June, 2021. If you have been affected by this issue, please follow the steps below:

  • Create a manual save
  • Close the game application and relaunch it
  • Load the save you created before


You should now be able to harm the Puca!

If the issue still persists after trying these steps, please rest assured that the developm...

Read more
Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

I apologise for the delayed response. The development team have reached out to us with a response regarding the cloth physics in-game.

We can confirm that the behavior of cloth physics in game is not a bug. We regularly introduce quality-of-life improvements to the game through Title Updates and share the details through our forums.

While cloth physics is not currently a priority in our pipeline, we'll look to review this feature for potential future improvements if the opportunity arises.


I understand that this may not have been the update you were hoping for, and apologise for any disappointment that may have been caused. If you have any additional comments or feedback you'd like to share with us in this thread, we are happy to pass it forward for the developers' consideration.

Thank you 🙂...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

I apologise for the delayed response. The development team have reached out to us with a response regarding the cloth physics in-game.

We can confirm that the behavior of cloth physics in game is not a bug. We regularly introduce quality-of-life improvements to the game through Title Updates and share the details through our forums.

While cloth physics is not currently a priority in our pipeline, we'll look to review this feature for potential future improvements if the opportunity arises.


I understand that this may not have been the update you were hoping for, and apologise for any disappointment that may have been caused. If you have any additional comments or feedback you'd like to share with us in this thread, we are happy to pass it forward for the developers' consideration.

Thank you 🙂...

Read more
Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

I apologise for the delayed response. The development team have reached out to us with a response regarding the cloth physics in-game.

We can confirm that the behavior of cloth physics in game is not a bug. We regularly introduce quality-of-life improvements to the game through Title Updates and share the details through our forums.

While cloth physics is not currently a priority in our pipeline, we'll look to review this feature for potential future improvements if the opportunity arises.


I understand that this may not have been the update you were hoping for, and apologise for any disappointment that may have been caused. If you have any additional comments or feedback you'd like to share with us in this thread, we are happy to pass it forward for the developers' consideration.

Thank you 🙂...

Read more

09 Jun

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

I've merged together several threads about being unable to collect the wealth in the Haervik Shipyard. By creating a single thread, it allows us to keep all information and updates from an investigation in a single place. I apologise if any ongoing discussions have been disrupted by this merge.

As we have had no new reports that the wealth in Haervik cannot be collected, this issue has been marked as resolved. If you are still having trouble collecting the wealth from Haervik, please can you provide a video that shows the following:

  • That you have the latest Title Update installed on your platform. You can check this in the right-hand corner of the main game menu.
  • That you are unable to collect the wealth from Haervik Shipyard.


We can then pass these reports along to the development team for further investigation.

Thank you 😊...

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08 Jun

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello all,

I have merged together several threads about being unable to complete "The White Lady of Tamworth" world event into a single Megathread. Creating a Megathread helps us to keep all information and updates from an investigation in a single place. I apologise if any ongoing discussions were disrupted by this merge.

As we have not had any new issues of this issue occuring in game for some time now, we have marked this issue as resolved. If you are still having trouble completing "The White Lady of Tamworth," please can you send us a video that shows the following:

  • That you have the latest Title Update installed on your platform. You can check this in the right-hand corner of the main game menu
  • That you are unable to complete the world event


Please can you also let us know what actions you took prior to starting this world event, as well as any actions you tried after you first encountered the issue. We can the forward t...

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03 Jun

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks so much for those video, @SpartanChef116! I can see in the three you've provided that you still have that "dream-like" effect overlaying the screen on your travels back to Hemming Jarl. This could be really helpful information for the development team as they investigate this issue further.

They've reached out to us and hope you'll be able to provide some additional information. Prior to going to Asgard to take on Fenrir, did you defeat Hemming Jarl? Can you let us know if you fully completed "Of Blood and Gods" before going to Asgard? Or did...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thank you for sending us an video of your own experience, @XZ3PICGAMINGZX! I've passed this video, alongside your original report, to the development team for use in the ongoing investigation 🙂


02 Jun

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @guest-M4FpbtS9! Welcome to the forums 🙂

This issue was marked as resolved following ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thank you so much for the video, @ensomatrixx! I've included this in your report to the development team.

If we require any additional information from you, we will reach out within this thread.

Thanks! 😊

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for sending a video, @suebutler! I've passed this video along to the development team, alongside the reports submitted by yourself and @guest-...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

That's perfect, @SpartanChef116! I can see that you seem to be shifting between the aftermath of "Binding Fate" with Valka and the cutscene with Hemming Jarl in "Of Blood and Gods." I've passed your report along to the development team so they can take a closer look at this.

To help in the investigation, would you be able to provide us with an additional video that shows the desynchronization you encounter whenever you get close to the quest marker for "Of Blood and Gods?"

Thank you 🙂...

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