Ubi-Ciel

Ubi-Ciel



14 Jul

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @CremeExtreme and welcome to the Ubisoft Discussions!

I'm sorry to hear you were also experiencing this issue when launching games activated on Epic Games. I am however pleased to read that you found a workaround and shared it on our forums to help other players in your situation 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @BGiantMountain !

I'm glad to hear that you were able to resolve the issue! If you ever need any more help, please don't hesitate to let us know😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @t0573r and welcome to the Ubisoft Discussions.

I see that one of the choices in the quest Full Disclosure of Anno 1800 is locked. After some investigation, I can see that this might be due to one of your previous choices in the game.


13 Jul

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @LynxEy3,

I'm glad to hear you were able to fix the issue by changing the scaling of your screen! Thank you so much for sharing this workaround on our forums, where it will help other players encountering this issue 😊


12 Jul

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @MadamCurie @Asterix201252 !

Thanks for getting back to me with this information. I have forwarded all of this to our dev team for a closer investigation of ...

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11 Jul

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @MadamCurie!

Thanks for getting back to us with this image. Have you tried reaching -15% globally, across all islands in the region? This might allow you to complete the quest!

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @Imposter420 and welcome to the Ubisoft Discussions!

I understand your frustration regarding this issue. As previously indicated by @Ubi-Thorlof, since the GeF...

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Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Korhalar and welcome to the Ubisoft Discussions!

I understand you have been experiencing crashes in Anno 1800 since the latest update. To fix this issue, I'd advise following all the steps of this article regarding the troubleshooting of technical issues on PC. They should resolve the issue your PC is encountering when running the game!

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @Davars170!

Thanks for reporting this issue with the special characters in save files to us. This has been confirmed as a known issue and is under active investigation at the moment. Our apologies for any inconvenience caused whilst we're working on getting this resolved.


07 Jul

Comment
    Ubi-Ciel on Forums - Thread - Direct

Hey @ntto154 !

Thanks for getting back to us with this video. After looking into this issue with our game team, I can confirm that they are aware of the issue, and it is currently under investigation 😊


28 Feb

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @JacobFrye_IDC,

Thanks for getting back to us with this video. I have reported this issue to our dev team, who will be looking further into this. I advise you to keep an eye on the forums for any news regarding this issue.


30 Jul

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Bonjour à tous!

J'ai fusionné les fils de discussion créés à ce sujet vers celui-ci afin d'éviter toute confusion.

En effet, l’équipe de développement a été informée de ce problème et il fait actuellement l'objet d'une enquête.

Sachez que cette équipe fait son maximum pour résoudre la situation le plus vite possible.

Une fois que des informations supplémentaires seront disponibles, elles seront publiées ici.