Ubi-Ciel

Hey there @omiyeePUCKu !

To share your DxDiag and port forwarding files with us, you'll need to reach out to our colleagues over at the Ubisoft Support - who will be able to investigate those files and locate the source of the issue you're experiencing. Here are the links you can use to contact them privately on whichever platform you prefer

- Ubisoft Support website: ...

Hey @Xh3gu !

No worries, if you need any more help - please don't hesitate to let us know

Hey @Honkhonk780 !

As previously mentioned by @Ubi-Milky, cross-progress should be out in Rainbow Six: Siege by the end of the year. That being said, we do not have a specific date for the release of this feature. I'd recommend keeping an eye on the News & Announce...

Hey there @Marjo_houde and welcome to the Ubisoft Discussions !

I'm sorry to hear you're also receiving this error message. As you're unable to locate the file mentioned by @Ubi-SpaceCats, I'd recommend contacting our colleagues over at the Ubisoft Support, with the proof of purchase of your game from Steam! H...

Hey there @BROOO_Ragnar !

Unfortunately, we're not able to offer official Spanish language support from this forum. If you're able to translate to English, I'd be happy to assist you here. Alternatively, if you open a support case from here, we do hav...

Hey there @Emera1dS and welcome to the Ubisoft Discussions !

Unfortunately, we're not able to offer official Russian language support from this forum. If you're able to translate to English, I'd be happy to assist you here. Alternatively, if you open a support case from ...

Hey @Blacksun-WAFL !

Thanks for adding the requested screenshots to your support ticket. One of our colleagues will get back to you as soon as possible to look into this with you!

@rhancsos No worries, in that case, I'd recommend doing a backup of the cache folder from Ubisoft Connect, and then delete the original. The default location of that folder is C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache.
If this doesn't fix the issue, then please reinstall Ubisoft Connect.

Hey @dangodly and welcome to the Ubisoft Discussions!

I understand you're experiencing freezes in R6S. To attempt to resolve this issue, I'd recommend following all the steps from this article, regarding the troubleshooting of technical issues on PC. These should help your PC run the game smoothly.

Hey @Breadman888 and welcome to the Ubisoft Discussions!

I understand you are unable to update Rainbow Six: Siege. So we can look into this, could you please let us know what happens when you try to update this game?

Hey there @CoercedCoition and welcome to the Ubisoft Discussions!

I'm sorry to hear you're being removed from your matches in R6S by BattlEye. So we can look into this for you, could you please come back to us with an image of the error message/code you received when this happens?

Hey @Diako-yj and welcome to the Ubisoft Discussions!

I'm glad to hear you were able to find a workaround for the FPS drop in R6S! Thank you for sharing it on our forums to possibly help other players in your situation

Hey there @Miko251,

I'm glad to hear that the issue with the voice indicator in R6S was fixed for you! Be assured that the dev team is doing their best to fix the issue with the achievement sync as soon as they can

Hey there @rhancsos and welcome to the Ubisoft Discussions!

I understand you are unable to launch R6S due to an error message regarding the ownership of your game. This message usually means that you are not connected to the Ubisoft account where you activated this game the first time, on the Ubisoft Connect launcher. I'd therefore recommend launching the game directly via Ubisoft Connect, to ensure you are on the right Ubisoft account.

Hey there @Bendy_The_Bunny and welcome to the Ubisoft Discussions!

I understand you're unable to launch R6S due to an error message regarding file corruption. To attempt to resolve this issue and prevent this from happening again, I'd recommend following all the troubleshooting steps of this ...

Hey @Puorc-QDB,

My apologies for the delay. So we can investigate why you are receiving this error code, I'd recommend sending us your system files, via a support ticket that I have created for you. The system files we will need are your DxDiag and ...