Ubi-Ciel

Ubi-Ciel



19 Jul

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @VendoSandias and welcome to the Ubisoft Discussions!

I understand you have been experiencing crashes in R6S due to an error code. To attempt to fix the situation, I'd recommend changing the "UseProxyAutoDiscovery" value from 0 to 1 in GameSettings.ini file, as this seems to have worked for other players!

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    Ubi-Ciel on Forums - Thread - Direct

Hey @EfeYalcin and welcome to the Ubisoft Discussions!

I'm sorry to hear you were disconnected from your match in R6S. Please note that your temporary in-game sanction has been applied due to your disconnection; this is not an error, and it cannot be removed. Additionally, the system put in place for the MMR adjustment doesn't allow for modification, we will therefore be unable to add MMR to your account.


18 Jul

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @SlipsIsTaken,

I'm sorry to read that the steps previously provided did not help. So we can further look into this for you, could you please send us your system files? To send them to us, I have created the support ticket 16811805 for you, which you'll be able to access via our ...

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    Ubi-Ciel on Forums - Thread - Direct

Hey there @breakgamer30 and welcome to the Ubisoft Discussions!

I understand you haven't received your charms. So we can further look into this with you, I have opened a support ticket, 16811741, which you'll be able to access via our ...

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    Ubi-Ciel on Forums - Thread - Direct

Hey @Nick6with and welcome to the Ubisoft Discussions!

I understand you are unable to launch Rainbow Six: Extraction. To attempt to resolve this issue, I'd recommend following all the steps from this article, regarding the troubleshooting of technical issues on PC. These should help your PC run the game ...

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @GRiVEE-cheat and welcome to the Ubisoft Discussions!

I understand you're also experiencing a skin reset when launching Rainbow Six: Siege. Have you followed the steps previously provided by ...

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    Ubi-Ciel on Forums - Thread - Direct

Hey @dom3nico_d_28 and welcome to the Ubisoft Discussions!

I understand you're receiving an error code when playing Rainbow Six: Siege. To attempt to fix this issue, I'd recommend following all the troubleshooting steps of this article, concerning the resolution of c...

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Deadkinghun21-0 and welcome to the Ubisoft Discussions!

Unfortunately, we're not able to offer official Hungarian language support from this forum. If you're able to translate to English, I'd be happy to assist you here. Alternatively, if you open a support case from here, we do have live support who will assist you further via live chat during our opening hours.

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @LordLucifers,

I understand your friends also appear as offline on the Ubisoft Connect launcher. Have you tried doing all the troubleshooting steps previously provided by my colleagues on this thread, by any chance? These could fix the issue you're experiencing!

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @ElaArtsEnjoyer and welcome to the Ubisoft Discussions!

I understand you are experiencing crashes when playing R6S. To attempt to resolve this issue, I'd recommend following all the steps from this article, regarding the troubleshooting of technical issues on PC. These should help your PC run th...

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Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @kafamguzel and welcome to the Ubisoft Discussions!

I'm sorry to hear that you are experiencing crashes in R6S due to an error code. I see that changing the "UseProxyAutoDiscovery" value from 0 to 1 in GameSettings.ini file did not fix this situation. In that case, I'd recommend following all the troubleshooting steps of this ...

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Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @Adam5506382!

I'm sorry to hear you received an error code when playing R6S and received a temporary ban. Those penalties are issued server side by an automated system and cannot be overturned. To prevent this from happening again, I'd recommend following all the steps from this ...

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Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Miko251 !

I'm glad to hear you were able to fix this issue by turning off a setting in your Windows security, and thank you for sharing this workaround here to help other players in this situation! 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Puorc-QDB!

Unfortunately, we're not able to offer official Italian language support from this forum. If you're able to translate to English, I'd be happy to assist you here. Alternatively, if you open a support case from ...

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey @FuturePlay-WW!

Can you please provide more information on the issue you're encountering with the rewards in R6S? Are you receiving an error message/code?

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @charlyro_47 and welcome to the Ubisoft Discussions!

I'm sorry to read that you're experiencing crashes in the middle of your games in R6S. To attempt to resolve this issue, I'd recommend following all the steps from this article, regarding the troubleshooting of technical issues on PC. These shoul...

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey @bradshawty69-0 and welcome to the Ubisoft Discussions.

I'm sorry to hear you are unable to join the R6 Discord server. In this situation, you'd need to directly contact the support for Discord instead of Ubisoft support, as the issue is related to your Discord account.

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @luigiymario2 and welcome to the Ubisoft Discussions!

I'm sorry to hear you are also experiencing this issue with the Battle Pass data sync. Have you tried the steps previously provided by ...

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey @Puorc-QDB !

I understand you are also being kicked from Rainbow Six: Siege due to inactivity. So we can look into this, could you please let us know what platform you're on and if you receive an error code/message when getting kicked?

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Rainzel4 @goczag and welcome to the Ubisoft Discussions!

Thank you for reporting this issue to us. Our dev team is aware of this situation, which is currently ...

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