Ubi-Ciel

Ubi-Ciel



25 Aug

Comment
    Ubi-Ciel on Steam Forums - Thread - Direct
Hey GGcake,

This is the Ubisoft forums on Steam, not the Roblox support. To get assistance for that game, please contact them here[www.roblox.com].

- Ubisoft Support
Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @Elite_Mikey and welcome to the Ubisoft Discussions !

I understand you're also experiencing skin reset issues when launching R6S. Could you let us know if you've followed the troubleshooting steps previously provided on this thread? They've shown to have fix this issue for other players in your situation!

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @pankoo92 !

We're glad to hear that ...

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @casaglia90 and welcome to the Ubisoft Discussions !

Unfortunately, we're not able to offer official Italian language support from this forum. If you're able to translate to English, I'd be happy to assist you here. Alternatively, if you open a support case from ...

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey guys!

I understand you're experiencing freezes in R6S. Rest assured that this freezing issue is currently under investigation and our dev team is doing its best to resolve it as soon as they can. As soon as more information becomes available, it will be posted here.
In the meantime, other players have reported that disabling the Windows 11 Game Mode fixed this issue. To do so, go to Windows 11 Settings, search for Game Mode and disable it 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Rheyu,

I'm sorry to hear you're also experiencing freezing issues in R6S. Rest assured that our team is looking into this. As soon as more information becomes available, it will be posted here.
@Derpus_M...

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @AIS_ZeRo and welcome to the Ubisoft Discussions !

I understand that your progress in Rainbow Six: Siege doesn't appear on your PC after your switch from PS4. This behaviour is working as intended, as R6S doesn't have cross-progress yet. This means that all progress (including levels and inventory) in the game made on one specific platform - PS4 in your case, will not appear on a different family of platform. For more information on this matter, I'd recommend taking a look at this ...

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @snipermonqey and welcome to the Ubisoft Discussions !

I understand you're experiencing crashes when launching R6S. To attempt to resolve this issue, I'd recommend following all the steps from this article, regarding the troubleshooting of technical issues on PC. These could help your PC run...

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Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey guys,

I understand you're experiencing crashes when launching the Test Servers of R6S. To attempt to resolve this issue, I'd recommend following all the steps from this article, regarding the troubleshooting of technical issues on PC. These could help your PC run the Test Server smoothly!


24 Aug

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @MadKaiser89 !

I'm sorry to hear that you're missing a reward in TD2. So we can look into this for you, could you please tell us which event this is, what's missing exactly and the platform you're on (Stadia or PC)?

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @UrbanChaos !

I understand you've been receiving more error codes since the latest update. So we can look into this, could you tell us which codes you're getting exactly?


19 Aug

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @itsChisuke and welcome to the Ubisoft Discussions !

I understand you're experiencing long matchmaking in Rainbow Six: Siege. To attempt to resolve this issue, I'd recommend following all the steps from this article, regarding the troubleshooting of connectivi...

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    Ubi-Ciel on Support Forums - Thread - Direct

@patrikmicrosoft No worries! Please don't hesitate to let me know if you need any more help ^-^

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    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @xTrusion.- and welcome to the Ubisoft Discussions!

I am sorry to hear that you came across this issue when trying to place an order in the in-game Store of Rainbow Six: Siege. We detected fraudulent activity and transactions on your account that may violate our Terms of Use and potentially compromise it. Due to these activities, your account has been blocked from making purchases.


18 Aug

Comment
    Ubi-Ciel on Forums - Thread - Direct

Hey there @Dragons54188 !

Unfortunately, we're not able to offer official Chinese language support from this forum. If you're able to translate to English, I'd be happy to assist you here. Alternatively, if you open a support case from here, we do hav...

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Comment
    Ubi-Ciel on Steam Forums - Thread - Direct
Hey there Fighterowskyyy,

I understand you're experiencing crashes in R6S. To attempt to resolve this issue, I'd recommend following all the steps from this article[www.ubisoft.com], regarding the troubleshooting of technical issues on PC. These should help your PC run the game smoothly.

- Ubisoft Support
Comment
    Ubi-Ciel on Steam Forums - Thread - Direct
Hey there Bellial99,

I'm sorry to hear you're unable to make a purchase in Rainbow Six: Siege. So we can understand the cause of this, could you let us know if you're receiving error messages/codes when doing so - or if you're seeing any unusual behaviour when attempting to place an order? ^-^

- Ubisoft Support
Comment
    Ubi-Ciel on Steam Forums - Thread - Direct
Hey there KING JULIEN,

The error message you're receiving when launching R6S from Steam usually means you're not logged in to the correct Ubisoft account in the Ubisoft Connect launcher, where you initially activated the game. I'd therefore recommend you make sure that you are connected to the right Ubisoft account on that launcher before launching your game - or launching said game directly via the Ubisoft Connect launcher ^-^

- Ubisoft Support
Comment
    Ubi-Ciel on Steam Forums - Thread - Direct
Hey guys,

I'm sorry to hear you're experiencing freezes in R6S. As previously mentioned by my colleagues, this issue is currently under investigation by our dev team, who is doing its best to fix this situation. Once additional information becomes available, it will be posted in the game's official forum[discussions.ubisoft.com].

In the meantime, some players have reported that rolling back to an older Nvidia driver may resolve the issue for them. I'd recommend you to try that until a fix is deployed.
We apologize for any inconvenience, and thank you for your patience and understanding while we work to resolve this issue!

- Ubisoft Support
Comment
    Ubi-Ciel on Steam Forums - Thread - Direct
Hey there pelezin,

I understand you're experiencing crashes on your second matches in R6S. To attempt to resolve this issue, I'd recommend following all the steps from this article[www.ubisoft.com], regarding the troubleshooting of technical issues on PC. These should help your PC run the game smoothly!

- Ubisoft Support