Ubi-Houck

Hi MaxSteel9011!

Sorry to hear you are having performance issues since the October update.

Thank you for the information and detailed troubleshooting you have done. In this situation, we would need to start looking at system files. Can you please create a support ticket and include your ... Read more

Thanks for the information, Post_OfficeCore!

I have added this to our report.

If you have further information, please let us know.

Thanks!

Originally Posted by XxRathenxX
In this clip the mortars were still exploding after they went through the map but most of the time they just fly off into the distance

Thanks for the video, I will pass this to the Division team.

Thanks!

Thanks for the update!

I am glad you were able to get it.

Hi Pmftwwc!

Sorry to hear you have issues with this icon. Thanks for the image.

I have passed this report along to the Division 2 team.

Thanks!

Thanks for the video.

Does this occur with this specific stairs or all of these type?

Also have you tried altering your graphical settings? If so, do you notice any differences between those?

Thanks!

Originally Posted by the_valliant
Hey Houck!
Thanks for posting back. Seems my only option is to manage to intrude... Means justify the cause? Sure hope so!
Kind regards.

Hi again, the_valliant!

Please be aware that account sharing is against our Terms of Use. I would advise against attempting to access your friend's account.

Thanks!

Hi the_valliant!

It is lovely to hear you wish to purchase the game for your friend. I am afraid that there is no option currently to gift or purchase the game for others in the Ubisoft Store.

I am sorry for any inconvenience caused.

Hi medicnick83!

Sorry to hear you have issues with accessing the Central Aquarium.

Did you notice any difference between those 2 characters and the other ones? Anything unusual before trying to access them?

Any additional information would be helpful.

Thanks!

Hello!

Just to confirm, are you over level 30?

Do you receive a notification of receiving it or leveling?

Thanks!

My pleasure!

If you do encounter any other issues, please do let us know.

Thanks!

Hi DadKev!

Sorry to hear you had issues in this mission.

Would you happen to have video/images of this incident? Have you encounter this before?

Thanks!

Thanks for confirming that information!

Thanks for confirming that information!

Thanks for confirming that information!

You're welcome and thank you for the update!

Glad to hear you were able to get the cases.

I will update the report I sent to the team with this information.

Thanks!

Hi Ratsta001!

Sorry to hear you have issues with these raid chests and thank you for the report.

I have pass this report to the team.

If you have any further information and/or video/images, please let post them here.

Thanks!

Originally Posted by MasterKornFan
What about the Black Tactical Shirt and Momento? Can those be passed along as well please?

Hi again, MasterKornFan!

I can see these have already been passed on by my colleagues when you reported them.

If you have any updates or new issues, please do let us know.

Thanks!

Originally Posted by AC_Khaos
I have followed all the support steps for PS4. I have re-installed the game ,and re-downloaded the Ubi Connect app. Nothing has worked.This is not limited to the overlay on PC. It doesn't track on the website either.

Thanks for confirming those steps you have tried.

To keep you all informed, I have reported this issue and passed along the update confirming that this is separate from the overlay refresh issue.

If you notice any changes or find information that may help us investigate, please do let us know.

Thanks!

Originally Posted by NoahRocks205
I have refreshed the app. This issue persists on the PS4 as well.. And they do not update on the website either.

Thanks for the update, NoahRocks205!

I have passed these reports to our Ubisoft Connect team.

Thanks!