Ubi-Houck

Ubi-Houck



19 Nov

Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi QnHarlyPnkRngr!

Thanks for reporting this to us.

To confirm, you have two exact same exotics but one is level 30 and the other is level 40? You cannot dismantle the level 30 one?

Also what are the name of the items you have issue with?

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi trenze!

Glad to hear you were able to fix it.

As requested, I will close this thread.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi XxRathenxX!

Sorry to hear you have issues with the mortar turret.

Would you be able to provide us an example video showing the behavior you mentioned?

Thanks!

18 Nov

Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi Dust-Demon!

Sorry to hear you have issues finding this Comms.

Do you know which location this one you are missing would be at? Could you show us a video/image of that location along with your map and Comms menu?

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi Rakmarok!

Thanks for reporting this misalignment with the Eagle Bearer. I have passed along the report including the video/images to the development team to investigate.

Thanks again!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi Adnerhill91!

Sorry to hear you having issues with freezing in the game. Thanks for confirm you have tried verifying the game files.

In this situation, can you please try the steps in this article.

Please let us know the results of those steps.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
No worries and thanks for the video.

Will pass this along as well. The issue has been reported.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Thanks for the information.

I will pass along this report to the Division 2 team.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi mbehouse!

Thanks for reporting this issue.

Just to clarify the issue, can you give us more information on what is happening?

In image, is that player unable to be killed while they stand there? Are they able to shoot you?

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hello!

Sorry to hear you both have issues with these raid chests and thank you for the report.

I have pass this report to the team.

If you have any further information and/or video/images, please let post them here.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi RpIusT!

Thanks for these reports along with the videos.

We have passed these along to the Division 2 team.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Originally Posted by kratos9148
Has anyone been able to get an update on to the location of the Leader Elected Campus Comm yet? Its the last comm that I need to collect and it isn't where it should be and I cannot seem to find any posts with an alternate location for it.
Hi kratos9148!

Sorry to hear you having issues with this Comm. Could you please provide a video showing you at the location, then your map, then showing your Comms menu?

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Sorry to hear you still have issues.

What is the make and model of the mouse and keyboard you are using?

Do you have any other devices/peripherals installed via USB?

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hello!

We are currently looking into an issue with challenge progression not refreshing in Connect Overlay. Our known issues list can be found here.

Could you please try restarting the overlay by closing it and re-opening it should update ... Read more
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi Rockleon_Aman!

Thanks for the report.

Just to confirm I understand the issue correctly, you are getting projects as normal however not the one you like for this exotic pistol? Please do provide as much information as you can.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi Paul.T.Stranger!

Sorry to hear you are still having issues with the overlay and thank you for providing the video.

Please see our article here.

If you still have issues with the overlay after those steps, please do let us know.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi again!

Thanks for the report and image.

Was it only at this specific location and building? If so, could you show us on a map where it is?

Also could you confirm the graphical settings you have and what your computer specs are?

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Originally Posted by Rapidchaotic
Account Manage doesnt have an Epic Games link table to disable
Hi Rapidchaotic!

If you need assistance with linking or unlinking an Epic account, please contact us on Facebook or ... Read more
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Thanks for the information.

Once you have completed the project, please do capture video/images of this, just in case you encounter an issue.

Please do let us know if you encounter any issues or usual behavior.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hello!

Sorry to hear your team was not able to progress. Could you answer the following questions?

Were any of the players in the raid using the Negotiator's Dilemma gear set when the issue occurred?
Have any of you in your team noticed if the RPG enemies got stuck at their spawn points, or simply didn't spawn at all? (pulse skill may be able to force NPCs out of spawn closets)

Thanks!