Ubi-Karl

Hey kaizer223456,

Thanks for reaching out to us and I am sorry to hear about the issue you're dealing with.

In order to resolve this, try completing steps outlined in our dedicated article for this particular error code.

Should the issue persist after completing all the steps, let us know!

Hey SimpGod72!

Thanks for reaching out to us.

As it stands, your username can be changed every 30 days and for steps on how to do it, have a look at the following article.

In your case, give it a go in next 24 hours and you will be able to change it .

Hey fEL1X97,

Thank you for reaching out to us and I am sorry to hear about this.

Just to clarify, are you possibly receiving error code 3-0x0001000B? If so, not sure whether you've tried already, but there's a dedicated article regarding the issue, therefore try completing steps suggested and let us know whether your issue persists.

Hey Raifu.!

Thanks for reaching out and I'm sorry to hear about this issue you're dealing with.

In order to improve your connection to our servers, I would like to ask you to complete steps outlined in the following article.

Should your problem persist, please let us know and we will be happy to look into it further.

Hey pznK1NG,

Thank you for reaching out to us.

Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

I can understand that your issue is related to error 6-0X00001000 and if you are receiving this, try completing steps outlined in the following FAQ.

Hey ShankaraPL!

Thank you for reaching out to us and I am sorry to hear about this issue you're dealing with as I can certainly understand it may be a little frustrating one.

I have reviewed your case and can confirm that your case has been passed on to a dedicated team who will review this and will get back to you as soon as possible.

Hey banditofernando!

Thank you for reaching out to us.

I can confirm that Test Server has been added to your account and you shall be able to access it .

Hey guys!

Thank you for reaching out to us and I'm really sorry to hear about the issue you're experiencing.

As it stands, this has been reported and is currently under investigation.

Please keep an eye on our Twitter and forums for any updates.

Hey OMGitsTORN!

Thank you for reaching out to us and I'm sorry to hear about this.

If you have noticed that you are facing connectivity related issues, we would like you to complete the connectivity troubleshooting first and if you notice that problems are still occurring, let us know!

Hey VelocitaOfLight!

Thank you for contacting us.

In this particular instance, can you please visit our support website and submit a ticket by logging in and selecting 'Contact Customer Support'. Additionally, if you could also attach a screenshot to your ticket, showing a record of your purchase as per following F... Read more

Hey guys!

Thank you for contacting us.

In this particular instance, I would like to ask you to submit a support ticket by going to our support website, logging in and selecting 'Contact Customer Support' and provide relevant information regarding your issue. These issues are being discussed on individual basis and therefore that would be the only way going forward.

Once this is completed, please advise your ticket number and we will forward to one of our teams who will review your case and will get back to you ... Read more

Hey Frostbite0208!

Thank you for contacting us.

We are not aware of any issues regarding players unable to play Ranked in Rainbow Six: Siege if they have 2-FA enabled on their account in order to play Ranked games.

Please make sure you have enabled 2FA on the correct Ubisoft Account and please note that if you do see in-game notification saying that "0 security is active" despite 2-FA being enabled - this is only a visual issue that we are looking into.

Should the issue persist, let us know!

Hey mailboy4192015!

Thank you for contacting us.

As it stands, there is a visual issue in-game that may show as if no 2-FA is enabled however our development team is already aware of this and are actively investigating.

Hey there!

Thank you for contacting us.

I have reviewed your account details and can see that you did create a case indeed and it has been escalated just as you suggested.

Please note that this is a lengthy process and we are unable to advise you on how long it may take for us to review it as it depends on a number of factors. We would be unable to provide you assistance regarding this issue on forums and we would suggest you to create a case, which is something you have done already.

I will try and see what can possibly be done in order to speed up the process so that you would get a response from us sooner rather than later.

Thank you for your patience!

Hey XPICRUSKI!

Thank you for contacting us and I am sorry to hear that you came across this issue when trying to place an order.

Although I do fully acknowledge that you have proposed for the issue to exist for approximately a month, I would still like to ask you to wait 48 hours and try to purchase the desired item again. In these 48 hours no purchases should be attempted.

If the issue does persist however, can you please visit our official support website and create a ticket by logging in and selecting 'Contact Customer Support' so we could investigate this further for you.