Hey @Charles_Wise, thanks for getting through and bringing this to our attention.
I've had a closer look and can see that similar matter has been brought up in the past, however our team has managed to address it back then, therefore taken into account that issue resurfaced, may I kindly check if Chewing Gum will not appear only in the instance you've described or does it not show up in Statistics Menu at all?
Additionally, for troubleshooting purposes, can I check if you've tried ...
Hey @Glorfinnin, thanks for getting through, welcome to forums and sorry to hear you and your friend group are having this issue as well.
First and foremost, can I kindly-check if you guys tried completing steps suggested by ...
Hey @Rixster82, thanks for reaching out, welcome to forums and sorry to hear you are affected by this as well.
After taking a closer look at your account, do mind that in order to be able to launch the game, you will need to have your Epic Games Account linked to Ubisoft account, therefore follow these ...
Hey @GAMEPOD, thanks for getting through to us, welcome to forums and sorry to hear about the crash issues you've been dealing with, as I fully appreciate how frustrating it may be to deal with.
So that we could look into the matter further, may I kindly check the following with you:
In the meantime, for troubleshooting purposes, if you haven't already, give the following ...
Hey @Suprafighter, appreciate your response and sorry to hear you are affected by this as well.
Would I be able to kindly check the following:
Hey @GAMEPOD., thanks for reaching out and welcome to forums!
I've had a closer look and can see that you've submitted a thread with us and managed to figure this out already, therefore we will take a closer look at it and get back to you as soon as possible! 
All good there @Vidi_TM! 
Hope you have a nice day as well, enjoy your game-time and should you have any other queries, feel free to get in touch at any time!
All good there @SouzeMan! 
Should you happen to have any queries in the meantime, feel free to reach out at any time!
Hey @Grymlock, thanks for the update and sorry to hear that issue persists even with a different PC.
I do fully appreciate where you're coming from and will see what I can do to speed things up, however as for now, I can see that we're yet to receive any update, so do bear with us and we will try to keep you in the loop as we go.
Appreciate your patience and if you have any further queries in the meantime, let us know!
Hey @prohjort, thanks for getting through and bringing this to our attention.
I've had a look myself and can see that this is the case indeed, therefore I can confirm that this has now been forwarded to our development team accordingly.
Should you have any further queries or run into any difficulties, feel free to reach out at any time! 
Hey @WVPineapple, thanks for getting through to us, welcome to forums and sorry to hear about the issue you ran into.
I've had a closer look, however did not seem to locate anything similar being brought to our attention, therefore taken into account that you do have some mods running, for troubleshooting purposes, we'd suggest to try uninstall it and then see if problem persists.
Keep us updated!
No worries @AW7777777, can confirm it has now been forwarded accordingly .
Should you have any further queries/suggestions or difficulties, more than welcome to get through at any time!
Hey @Kincaid83, thanks for getting through to us, welcome to forums and sorry to hear about the issue you and your friend ran into.
First and foremost, for troubleshooting purposes, can I check if you've tried verifying your game files and running both client and game as Admin?
If you did yet issue persists, would it be possible for either you or your friend to upload save file where issue is present? By default, it should be located in %userprofile%\Documents\Anno 1800\accounts. Once found...
Thanks for your swift response @uglybugger and I have corrected the Twitter link, so appreciate the heads up! 
It seems that you had some difficulties with linking your accounts, therefore in order to address this, have a look at the following ...
Hey guys!
@honestman692 - appreciate you for sending this over and I can confirm that this has been added together with the rest of the report submitted by @Ubi-Milky 
...
Hey guys, thanks for getting through, welcome to our discussion forums and sorry to hear about the difficulty you ran into.
First and foremost, I've taken a closer look at your both accounts and just wanted to double-check whether you're contacting us from the account where you've attempted to launch the game from or is it in relation to another Ubisoft account instead?
If it does happen to be the case where you've attempted/had your game linked to this Ubisoft account you're reaching out from, so that we could try and tackle it for you, we'd need you to get through to us directly via one of the following channels, as it will involve discussing account related details:
Great stuff @Asterix201252, I have managed to locate your case and have now forwarded this over as it does indeed seem to be an issue there.
Just to keep you in the loop - I have closed the ticket and as always - much appreciated for your input there.
Should we require any additional information for reproduction purposes, we may update the thread accordingly.
Until then, if you have any further queries or run into any other difficulties, feel free to reach out at any time!
Hey @K3NJI_25, thanks for reaching out, welcome to forums and sorry to hear about the difficulty you ran into.
If you happen to be attempting to purchase the same credit pack on multiple instances within 24 hours, this will be the reason for the error message, therefore give some sufficient time between the purchases and then see if issue persists.
Keep us updated!
Hey @ETESZ1, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into.
Can I check if you possibly tried shutting down Epic Games Launcher and then running Ubisoft Connect launcher and starting the game through there instead?
Let us know and we will take it from there!
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