Ubi-Karl

Ubi-Karl


29 Sep

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey russmcc,

Thanks for reaching out and I am sorry to hear about the issue you ran into.

As it stands, I can confirm that we had a temporary degradation for PS4 servers however this has been resolved not long after and everything is now running as intended.

If however you're still unable to connect, have a look at steps outlined in the following article, and see whether that helps!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey nemlopott_mike,

Thanks for reaching out to us and I am sorry to hear about what happened.

Could you advise whether you recall if there was any error message you received when game crashed other than 'Oh no, it crashed!'?

In regards to abandonment penalty, it is issued by the server side if the game has been concluded and player did not manage to return on time. I do appreciate these unfortunate circumstances, however the system in place is there to prevent players from leaving early.

Nevertheless however, we would be aiming to resolve the initial cause of the issue, which is crash that occurred whilst in-game. So to add, could you advise whether you're using Vulkan or DX? Also, does this issue occur often/regularly/rarely or all the time?

Let us know and we will get back to you as soon as possible!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Jaybo.AZG,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Just to double-check, are you able to move up or down or are you unable to move at all? Also, are you able to move mouse whilst in-game or are you unable to do anything there either? Finally, have you tried resetting your game settings back to default or alternatively, changing your input device to see if issue persists?

Let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey lecobatera,

Thanks for your response there and I am sorry to hear that issue persists.

To correct this situation, I recommend the following troubleshooting steps:

First, try launching both Uplay and Epic launchers with Administrator rights.
If that doesn't help, please, navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
Do note, that the Uplay client must be fully shut down at this point and not running in the background.
Open the cache folder and move the "ownership" folder to a safe location.
Once you have backed up that folder, delete the "cache" folder.
After deleting the cache folder, please verify the game files within Epic:
- Open Epic
- Navigate to the game in your Library and click the cog icon.
-click the Verify button once the drop down menu appears.
- After verification, the launch option appears aga... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey guys,

Thank you for getting back to us there!

You've explained the issue very clearly and I now know exactly what you're referring to.

As it stands, I can confirm that this particular issue appears to be affecting PS4 players who do not have access to PS+ and it is currently under review by our game team.

We do apologise about the inconvenience this is causing and thank you for your patience in the meantime.

Should there be any updates, details will be posted here, in our official forums, therefore keep an eye!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey ImJustSpirit,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

To find out more about the issue you're dealing with, have a look at the following article.

The reason you're receiving this error message, is because you're connecting to the wrong Uplay account, than it was linked to when launched for the very first time.

To have this resolved, you need to make sure you are logged in to the right one and error will no longer appear.
... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey LordOfChickenz,

Thanks for reaching out, welcome to forums and I'm sorry to hear about the issue you've been experiencing.

Would you be able to advise us the exact error code you receive?

Also, if you haven't already, have a look at the steps outlined in the following article, that will allow you to establish better connectivity to game servers and resolve majority of connectivity related issues.

Keep us updated and should you have any questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey StickyAlien,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

I have reviewed your account and can confirm that charm has now been added, so when you get a chance, check in-game and let us know if you can locate it .
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by BaconBoyLive
I am connecting to Virginia servers on azurespeed.com, getting the same pings in game. So, same pings on Rainbow Six servers, EAST US & CENTRAL US. I already tried to contact my internet provider which is Videotron. They said everything is fine regarding my connection. At this point, i guess i am defeated.
Thanks for getting back to us BaconBoyLive and I am sorry to hear that issue remains after extensive troubleshooting.

Just to double-check, have you had a chance to try and test this by using alternative connection, to see whether there is any difference at all?
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey TACTKNIGHT.NET,

Thanks for reaching out to us and bringing this up.

I have watched some of the video footage you've provided (which appears to be uploaded a while back) and can see what you're referring to.

Just to double-check, are you able to reconnect to the game after this occurs? Also, which servers are you playing on?
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey LazyMoon.,

Thanks for reaching out and I am sorry to hear about this.

If you would like to appeal your suspension, we will be happy to look into it for you, however in order to do so, we will need you to reach out to us via one of the following channels:

1. Support website
2. Fac... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Youtube-Cupid,

Thanks for reaching out and welcome to forums!

As it stands, regrettably our Support team would be unable to transfer content from console to PC however I appreciate your feedback and will make sure this gets forwarded to our game team accordingly.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey guys!

RGX_AbramsM1A2 - thanks for the update and I'm delighted that . Hope you have a great game-time and should you require any assistance in the future, do not hesitate and reach out at any time!

guest-NG4exDMP - thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into. If problem persists, would you be able to advise at what point do you receive the error message? Additionally, if you haven't already, give the following ... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey LockYy-,

Thank you for reaching out to us and I am sorry to hear about the issue you're having.

Would you be able to kindly clarify as to what happens when you attempt to start matchmaking? Does it automatically cancels the search or is it the case where it's searching for extended period of time? Also, could you clarify which server are you connected to and when did you notice this issue started happening?

Let us know and we will get back to you as soon as possible!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Thanks for the update everyone.

As it stands, I can confirm that issue has been forwarded to our game team for further review as we have a received a number of similar contacts.

We do apologise about the inconvenience this is causing and thank you for your patience in the meantime.

Should we have any updates, details will be posted here, in our official forums, so keep an eye!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey RussianDerpFace,

Thanks for reaching out and welcome to forums!

To find out more about the issue you're dealing with, have a look at the following article.

Based on your description, it looks like you might have one Steam account and two Ubisoft accounts. Your base game is linked to one, whilst your additional content might be linked with another one, and for that reason, you're unable to launch your game. If that is the case indeed, we are happy to look into this for you however I will need... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey BTZN.G2,

Thanks for reaching out to us, welcome to forums and my apologies about the delayed response from our Support team.

Communication is a big part of tactical based shooter and I can appreciate that having limitations can make the game experience feel restricted and therefore am happy to forward your suggestion to our game team for further review.

We appreciate you for sharing this and should you have any other suggestions or require assistance, do not hesitate and reach out at any time!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey mahdiawam900!

I can confirm that this issue is still under review by our game team and we currently do not have any updates, however as soon as we do, details will be posted here, in our official forums, so keep an eye!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey HYPER_CL4P-TP,

Thanks for reaching out to us and apologies about the delayed response.

Could you advise whether issue occurs in every single game or does it only happen occasionally/rarely? Also, which server are you playing on?

In terms of troubleshooting, if you haven't already, give the following steps a go and see whether issue remains.

Keep us updated and should you have any questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Dabbas.,

Thanks for reaching out and apologies about the delayed response from our team.

I can see that you have reached out to us a couple of times (this month and last month) and as previously advised, regrettably we will be unable to assist you with this as you activated Season Pass after 7th of February, 2017 (Source).

I am sorry if this was not the outcome you may have anticipated and should you have any other questions, let us know!



devtrackers.gg