Ubi-Karl

Ubi-Karl


24 Oct

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by Bonded-_-
any fixes im having the same problem for one month this never happened and then it happened I've tried all the fixes
Hey Bonded-_-,

Thanks for reaching out to us, welcome to forums and I am sorry to hear about the issue you've been having.

I've looked up and can see that you have created ticket for this, which is a very good start, however would you be able to kindly also provide the following in your case:

1. Attach your system files (... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey SIC_iksz!

As far as hardware goes, upgrade should definitely make things smoother, however you can still see whether any improvements can be made. In order to do so, have a look at steps outlined in the following article and see whether you notice any change. Additionally, just as BOZZ.ZERONE suggested, some players mentioned that they have better performance with Vulkan so if you haven't already, you can give it a go.

Keep us updated and should you have any questions in the meantime, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Luoppis,

Thanks for your response there and welcome to forums!

I do believe this will happen to others players too and it won't always remain the 50/50 balance, so it should change eventually for you, however it is indeed a very interesting find you have and it doesn't look like this has been brought up in the past.

I would recommend you to keep an eye on this, as maybe you just got really lucky there, however this may also indicate in a possibility of an issue, so see how it goes, and we will keep an eye on the thread!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey MayDay_CZ,

Thanks for reaching out and I am sorry to hear about the issue you ran into.

Just to double-check, are you facing infinite loading when you launch your game or does it happen when you start online match? Also, does it connect after the 10 minute period or does it never end?

Let us know and we will get back to you as soon as possible!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by MarcelEzio77
I have the same problem, I completed all the situations and I replayed the article mission like 4 times
Hey there!

Thank you very much for sending screenshots over.

I can confirm that your details have now been passed along to our game team for further review.

Apologies about the inconvenience this may be causing in the meantime.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey mi5tert0xicm4n,

Thanks for your response there!

In order to resolve the issue, have a look at steps outlined in the following article. Additionally, make sure to check your Audio settings in-game and see if your voice chat threshold isn't set to 100. If it is, try reducing it down, if you haven't already.

Keep us updated and should you have any questions in the meantime, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey CapConscious,

Thank you for reaching out to us and bringing this up.

I will pass your feedback over to one of our teams accordingly!

If you do happen to have any further details on this or any other feedback to share, do not hesitate and reach out at any time!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Chyllix.,

Thanks for reaching out to us!

This is a known situation, where if you are using any background applications, this can result in software conflicts and prevent you from using voice in-game, so it's always recommended to close these apps beforehand, as Discord in particular will be in attempt to use microphone.

Should you have any questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey RogFien,

Thanks for reaching out to us!

In order to unlink your Epic Games Account from Ubisoft Account, all you have to do is simply follow the steps outlined in this article.

Alternatively, if you would like us to help you with this, reach out via one of the following channels and we will get back to you as soon as possible!

1. ... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey codybutpirate18,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Would you be able to possibly provide us with a screenshot of the error message you're receiving?
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey guys!

Thanks for reaching out.

If you are missing any Ubisoft rewards or challenges on some of our modern titles, this is due to the transition from Ubisoft Club to Ubisoft Connect and is only temporary until the 27th October when the transition should be complete.

More details on this transition can be found here.

Should you have any further questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey KiddieFister,

Thanks for reaching out to us!

If you are missing any Ubisoft rewards or challenges on some of our modern titles, this is due to the transition from Ubisoft Club to Ubisoft Connect and is only temporary until the 27th October when the transition should be completed.

More details on this can be found here.

Should you have any questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey guys!

Thanks for reaching out and welcome to forums!

To correct this situation, I recommend the following troubleshooting steps:

Navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
Please note that the Uplay client must be fully shut down at this point and not running in the background.
Open the cache folder and move the "ownership" folder to a safe location.
Once you have backed up that folder, delete the "cache" folder.
After deleting the cache folder, please verify the game files within Epic:
- Open Epic
- Navigate to the game in your Library and click the cog icon.
- Click the Verify button once the drop down menu appears.
- After verification, the launch option appears again... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey CastingCar!

Thanks for reaching out and welcome to forums!

Based on your description, it looks like you might benefit from improving connection to our game servers, so in order to prevent this from happening in the future, have a look at our dedicated article for this particular error code.

Keep us updated and should you have any questions in the meantime, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey MiniShroud-,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

This is something that has happened in the past however has been resolved since and since one of the updates, it appears that issue reoccurred.

Would you be able to advise whether issue occurs every single time someone disconnects whilst loading into the game or is that something that only happens occasionally? We would appreciate if you could give us an idea of the circumstances that causes the issue and I will make sure this gets forwarded to our game team for review.

In the meantime, give the following steps a go and see whether that helps. ... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey IGuy2810,

Thanks for reaching out to us!

If you are missing any Ubisoft rewards or challenges on some of our modern titles, this is due to the transition from Ubisoft Club to Ubisoft Connect and is only temporary until the 27th October when the transition should be complete.

More details on this can be found here.

Should you have any questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey MarcelEzio77,

Thanks for reaching out to us!

If you are missing any Ubisoft rewards or challenges on some of our modern titles, this is due to the transition from Ubisoft Club to Ubisoft Connect and is only temporary until the 27th October when the transition should be complete.

More details on this can be found here.

Should you have any questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by MadPigus
where do i go to find method 3?
Hey MadPigus,

Thanks for reaching out!

Are you able to locate C:\Users\*Yourusername\Documents\My Games\Rainbow Six - Siege folder in your PC?
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Probably.Joe,

Thanks for reaching out to us!

If you would like to appeal your suspension, please reach out to us via one of the following channels and we will look into it for you as soon as possible:

1. Support website
2. Facebook
3. ... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Gabxz7,

Thank you for reaching out to us and welcome to forums!

Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

Alternatively, if you prefer to contact us in Portuguese language instead, can you visit our support website and submit a support ticket, where a member of our team will get back to you accordingly! ... Read more



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