Ubi-Karl

Hey @Asterix201252, thanks for getting through!

I can now confirm that all the information provided has been forwarded to our development team for further review.

As always - much appreciated for your continuous efforts and if you do have any queries or notice any other issues, feel free to reach out at any time!

Hey @inqene, thanks for getting through to us, welcome to forums and sorry to hear about the crash issue you ran into.

First and foremost, can I kindly check the following:

1. Does the game crash on launch or whilst in-game?
2. Do you receive any error messages at all?
3. Are you using DX11 or DX12?

In the meantime, for troubleshooting purposes, if you haven't already, give the following steps a go, starting ...

Hey @Bibou_hibou, thanks for reaching out and welcome to forums!

As it stands, I can confirm that this issue has been addressed with Patch 14.2, however do mind that saves that already have the issue cannot be fixed, therefore you will have to restart the scenario.

Should you have any further queries or run into any other difficulties, feel free to get in touch at any time!

Hey @Lorett1983, thanks for dropping by, welcome to forums and sorry to hear you are affected by this as well.

We've had no update on this since what @Ubi-TheBerry already stated above, therefore so that we could forward the details over to our team, for reproduction purposes, is there any possibility you could also share your save file with us (where issue is present)? By default, it should be located in %userprofile%\Documents\Anno 1800\accounts. Once found, if you can upload it to any file sharing website and then share the link with us in this thread.

Hey @jadewarrior, thanks for dropping by, welcome to forums and glad to see that @Asterix201252 has provided you with insightful and detailed response ...

Hey @a1720418373, thanks for reaching out and welcome to forums!
 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
 
Alternatively, if you prefer to contact us in your native language, you can reach out to us via our ...

Hey @Hczznb, thanks for reaching out and welcome to forums!
 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
 
Alternatively, if you prefer to contact us in your native language, you can reach out to us via our ...

Hey @HunterYap, thanks for reaching out, welcome to forums and sorry to hear you are affected by this as well.

I've had a look and can see that you have received a response from one of our agents not so long ago. To add, I have forwarded yours and @itsdeppy details over to our development team, which shall hopefully aid the on-going investigation...

Hey @Atreus, welcome to forums and thank you for your input!

I take it that you are having the exact same issue, therefore if this is the case indeed, can I check if you've tried setting the file to 'Read-Only'? Also, I take it that it can be either of the two, therefore if this is the case indeed, does restarting the game help? Finally, do you happen to be using VPN by any chance?

Let us know and we will take it from there.

Hey @ColdBlood, thanks for getting through to us, welcome to forums and sorry to hear about the issue you're having with skins.

First, for troubleshooting purposes, can I check if you've tried verifying your game files yet?

Also, on top of what's been already requested, could you also advise us your specs and did you ha...

Hey @NextGen74, thanks for getting through to us, welcome to forums and sorry to hear about what happened.

Based on what you've stated, I understand that the game must have been concluded by the time you tried to reconnect as you should still be able to do so if match was on-going.

Additionally, if you do live in the area where internet connection can be unstable at times, then you may want to see whether there's a way to tackle this or possibly have a back-up connection (such as Mobile Hotspot set through Mobile Data) that you could fall back onto, in case if this occurs again, as disconnections on multiple instances will result in abandonment penalty for a pro-longed period of time and it wouldn't be something our Support team could over...

Hey @Topo_Grigio, thanks for reaching out and welcome to forums!

So that we could get a better idea about this, on top of what's been already requested, could you also advise us the following:

1. I take it that either of these two issues will occur for you rather than happening at once, therefore if this is the case indeed, did you notice anything in particular that may trigger this or help to reproduce the issue?
2. Are you using Vulkan or DX API?
3. As far as disconnections are concerned, are you able to reconnect afterwards?

...

Hey @JIMMY, thanks for reaching out and welcome to forums!

To add to what's been already said, if you do continue to experience this, for troubleshooting purposes, if you haven't already, give the following steps a go and see if that helps.

Keep us ...

Hey @MoZhi_Bruce, welcome to forums and sorry to hear you are affected by this well.

Just as requested above by @Ubi-SpaceCats , is there any possibility you or anyone else experiencing this could share screenshots/video footage showing skin you've selected and it not applying for surpressor, and we will make sure to forward it over for further review.

Hey @JypticNinja, thanks for reaching out and welcome to forums!

I've had a closer look and can see that similar matter has been brought up in the past, therefore I will make sure to also add your input and as soon as we will have any further updates on this, details will be posted here, in our official forums, so keep an eye.

Until then, apologies about any inconvenience this may cause and if you have any further queries or run into any difficulties, feel free to reach out at any time!

Hey @JAGER-GUCCI, thanks for getting through to us, welcome to forums and sorry to hear about the issue you've been having with voice-chat in-game.

First and foremost, can I check the following:

1. Did you check your voice chat threshold in the Audio Settings to see what is it set to?
2. Do you possibly happen to be using any other ...

Hey @MERKINGz-_, thanks for reaching out, welcome to forums and sorry to hear about this.

As it stands, I can confirm that our system will always try to connect you to the best data center it can find at that particular moment of booting the game up. Should this not be your usual data center please try rebooting the game, however if you are being connected to the same one, then do mind that it's due to better connectivity to the game server which is closer.

Should you have any further queries, let us know!

Hey @BigReggie , thanks for your response!

I've had a closer look at your account and it does seem a little odd that these operators went missing for you, therefore so that we could assist you with this further, I'd like to ask you to get through to us via one of the following channels directly, as it will involve discussing account related details, something we'd like to keep in private:

1. ...

Hey @Bloodlex2, thank you for your response and I can confirm that I have now forwarded your suggestion over to our development team accordingly.

We do very much appreciate your input there and if you have any queries or run into any difficulties, feel free to reach out at any time!