Ubi-Karl

Ubi-Karl


25 Oct

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey mahdiawam900,

Thanks for reaching out to us and bringing this up.

After carefully watching video footage you've provided, I can understand that you've placed Nomad's airjab however when enemy was passing by, it did not knock them as it should've and enemy player just walked past it.

Would you be able to advise if this is something that always happens or are there any particular circumstances or reproduction steps that causes this to happen?

Any feedback or additional information about this is much appreciated.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by InkFromAStone
It's happening for me rn. PC, updated version. Happening all day.
Thanks for bringing this up InkFromAStone.

We understand the frustration this may cause and as mentioned previously, will look at getting this resolved ASAP!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by Clonkex
I have the same issue. Hopefully after the 27th it just magically reappears. Thankfully I already had it equipped on most guns so unless I change skins I'll still have it.
Hey Clonkex,

Yes, it will be all resolved by then, however if you do run into any issues with it, let us know and we will get back to you as soon as possible!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by LUCIFER_is_BACK




this is how low ping players play infront of high ping players ; they can see the high ping player while peeking and strt to shooting. while high ping player still can not see the low ping guy on his monitor .no chance to play. so at least help us and do something for us...
Hey LUCIFER_is_BACK!

I can see that you have created another ... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
I can see you've created another thread for this, therefore I will lock this one .
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Chyllix.!

I have replied to the thread you posted earlier .

As it stands, yes, there may be a possibility you could work this out so that you could both hear each other, however there is a list of third-party software that is known to be interfering and causing conflict with game's in-game VOIP, therefore issues are likely to happen.

Temporarily disabling the software whilst you're playing the game will help to avoid these issues. For more information, have a look at the following article.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey PrinzessinLukie,

Thanks for reaching out and welcome to forums!

If you are missing any Ubisoft rewards or challenges on some of our modern titles, this is due to the transition from Ubisoft Club to Ubisoft Connect and is only temporary until the 27th October when the transition should be completed.

More details on this can be found here.

Should you have any questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by Zunawe
Possibly not adding any new info at this point, but I've been hitting the stats api myself for a few weeks now. Haven't checked in-game. For a couple weeks, operator stats have not been updating at all. After any given match, general stats, weapon stats, and match stats have been updating correctly and immediately. (Actually, terrorist hunt stats were also broken entirely for me since the after match summary doesn't successfully synchronize.) This was true for anyone I hit the api for. Since the Y5S3.3 patch, none of the stats have been updating. Everyone's stats have been the same for a couple days. I've checked my own account, 3 or 4 friends accounts, and also a few streamers including KingGeorge and MacieJay.

EDIT: When I was...
Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by whathe4ork
if ur haveing this problem on psnn you can buy it from psn store
Hey whathe4ork, thanks for bringing this up and yes, you're absolutely right .

This is one of the things our game team is aware of and are looking into, therefore apologies for any inconvenience in the meantime!

24 Oct

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey BT-XPLAYER,

Thanks you for reaching out!

Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

Alternatively, if you prefer to contact us in Turkish language instead, can you visit our support website and submit a support ticket, where a member of our team will get back to you accordingly!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by bahadrop-top
Same issue, Vulkan uses 4 5 GB RAM and it decreses to 2.5GB then randomly spikes to 5 GB again causing drops.
Hey bahadrop-top!

Thanks for reaching out and bringing this up.

Have you had a chance to go through the steps mentioned by Ubi-TheBerry?
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey B8.Keshak,

Thanks for reaching out to us and welcome to forums!

Just to double-check so that I understand this correctly - you've unlocked Battle Pass tiers in-game however did not receive rewards for it, is that right? If it is indeed, would you be able to clarify for which exact tiers did you not receive your rewards?
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Nis747!

Thanks for reaching out to us.

If you are missing any Ubisoft rewards or challenges on some of our modern titles, this is due to the transition from Ubisoft Club to Ubisoft Connect and is only temporary until the 27th October when the transition should be completed.

More details on this can be found here.

Should you have any questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by Dezzysteelwolf
Thank you. Unfortunately it seems there is no PS4 version of the currency packs on the store available for download.
Just to double-check, are you unable to locate it in PS4 Store or are you having issues with purchasing after locating it? Also, did you possibly look up into PS4 web-store?

Let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Dezzysteelwolf,

Thanks for reaching out to us and bringing this up.

As it stands, I can confirm that this is a known issue and our game team is actively looking into it.

In the meantime, you can find what you're looking for in console's store.

Apologies for any inconvenience in the meantime!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Mayh3m_On_TTV,

Thanks for reaching out and welcome to forums!

If you are missing any Ubisoft rewards or challenges on some of our modern titles, this is due to the transition from Ubisoft Club to Ubisoft Connect and is only temporary until the 27th October when the transition should be completed.

More details on this can be found here.

Should you have any questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey S_kittles.,

Thanks for reaching out and welcome to forums!

As far as your suspension goes and details of your appeal, it isn't something that we will discuss via forums and if you do have any questions, you can reach out to us via one of the following channels, and we will get back to you as soon as possible!

1. Support website
2. ... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey BullShiiiWTF,

Thanks for reaching out and bringing this up.

I have watched the video footage you've provided and can confirm that this has now been forwarded to our game team for further review.

Just to double-check, did you notice any inconsistencies with the connection to the game servers, or are you getting relatively stable ping?

As for the issue, this is an on-going topic that we're looking into, so we appreciate your communication and apologies for any inconvenience this is causing in the meantime.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey ExodiusLore,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Please make sure you're not trying to access this content via gameshare and also ensure that your operators packs are installed.

If however that doesn't help, be aware that this is something that has been already brought up and our game team is already looking into it.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by Bonded-_-
any fixes im having the same problem for one month this never happened and then it happened I've tried all the fixes
Hey Bonded-_-,

Thanks for reaching out to us, welcome to forums and I am sorry to hear about the issue you've been having.

I've looked up and can see that you have created ticket for this, which is a very good start, however would you be able to kindly also provide the following in your case:

1. Attach your system files (... Read more



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