Ubi-Karl

Hey @Pregolli, thanks for getting through to us and forwarding details of the quests you're unable to complete due to its objective.

Before we're able to forward it over, for reproduction purposes, could I ask you to provide us with your save file where issue is present? Do mind I noticed that you've attempted to do so already, however in order to upload the file itself, you will need to use any external file sharing website and then just simply share the link in this thread, when you'll have a chance.

Hey @Npp92, thanks for getting through to us, welcome to forums and sorry to hear you are affected by this as well.

I've had a closer look and can see that we're yet to have any updates, therefore apologies about the inconvenience this may cause for the time being and as soon as we will have any further information to share with you all, we will post it here, in our official forums, so keep an eye.

Until then, should you have any further queries, let us know!

Hey @meremre69, thanks for the update there.

First and foremost, did you try to go to files directory and see if you're able to locate your save file? By default it should be in %userprofile%\Documents\Anno 1800\accounts

If you are able to locate these files, for troubleshooting purposes, try moving them over to the Ubisoft installation directory and then try launching the game again to see if issue persists.

Keep us updated!

Hey @AW7777777, thanks for sharing your suggestion - much appreciated!

So just to make sure we're on the same page, just as you're able to search through Town Hall Items, would you like to possibly have another tick-box added to the list where all the the remaining, yet not available items would appear (along with descriptions outlining which NPCs they relate to), is that right? I'm more than happy to forward this over however want to make sure I understand you correctly ...

Hey guys!

Just a quick update - we are planning on getting this matter addressed with one of the upcoming updates, therefore keep an eye for any news.

Please do mind however, any save files that already have the issue present are unlikely to be addressed, therefore you will need to restart the scenario once patch is live.

Apologies about any inconvenience and should you have any further queries, let us know!

Hey @Asterix201252, thanks for reaching out and sending detailed report.

I will need to check this with the team, therefore for reproduction purposes, could I kindly ask you to upload your save file where issue is present?

Hey @Katje-Katrien, thanks for letting us know and I will make sure to bring this over in our on-going investigation .

In the meantime, whilst it's under review, I'm quite curious to see whether this particular workaround would be helpful to others as well, so if anyone else gives it a go, let us know how it plays out!

Hey @DIGUEVARA87, thanks for reaching out and welcome to forums!
 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
 
Alternatively, if you prefer to contact us in your native language, you can reach out to us via our ...

Hey @wreckingball06, thanks for your response and sorry to hear about the mines issue you ran into.

I've had a closer look and can see that similar matter has been brought up, however our team did face difficulties with reproducing it on our side, therefore could I kindly ask you to provide us with your save file where this issue is present? By default, it should be located in %userprofile%\Documents\Anno 1800\accounts.

Let us know and we will take it from there!

Hey guys!

@pig756 @Mr-T-Magnum - appreciate you for sharing this and do hope others will find these steps useful ...

Hey @Dicebackup, thanks for getting through to us and apologies about the delayed response from our team.

I can see that other community members have shared some steps to try, which is great to see, however I would like to also share this performance article we have, which should help you to improve the performance with DX12.

Should issue persist or if you have any further queries, do not hesitate and reach out at any time!

Hey @Danneman_42, thanks for getting through to us and sorry to hear about the kill tracker being stuck during 'Summit Headhunter Merit' commendation.

I've had a closer look and can see that similar report has been brought up relatively recently, therefore as you've provided plenty of information already, so that we could forward the details you've provided over and aid the on-going investigation, can I check if you possibly happen to have changed the Summit difficulty by any chance, or was it always the same?

Let us know and we will take it from there!

Hey @Im_Pine, thanks for reaching out and sorry to hear about the invisibility issue you ran into.

I've had a closer look and can see that we have received a number of player contacts for this one, therefore accordingly, fix is scheduled with one of the upcoming updates, however more details to be available at a closer time, so keep an eye on news and announcements and apologies about the inconvenience this may cause for the time being.

Should you have any further queries, let us know!

Hey @Wofaatti, thanks for getting through, welcome to forums and sorry to hear about the issue you ran into with Hildiran's Wares being available to be purchased on multiple instances.

As it stands, I can confirm that we have received more contacts about this from other players, therefore issue is already under on-going review by our development team.

We do apologise about the inconvenience this may cause for the time being and as soon as we will have any updates on this, details will be posted here, in our official forums, so keep an eye.

Until then, if you have any further queries, feel free to reach out at any time!

Hey @StiflerCZ, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into with completing the Hunt challenge.

I've had a closer look, however wasn't able to find any similar reports being brought up, therefore may I kindly check the following:

1. What platform do you play on?
2. Would you be able to kindly share screenshot or video footage showing this?
3. For reproduction purposes, would you be able to upload your save file (where issue is present) to cloud? To do so, just simply follow steps outli...

Hey @Serhattsenn, thank you for your swift response as well as thorough translation .

I do understand what you're referring to and can see that if we were to look at Assassin's Creed Valhalla (as an example), Turkish language isn't available as an option, therefore I will make sure to forward your feedback over to our team accordingly.

We appreciate your ...

Hey @killnowall, thanks for getting through to us, welcome to forums and sorry to hear you are affected by this as well.

So that we could look into it further, may I kindly check the following with you:

1. At what point in-game do you receive the error message?
2. Does occur each and every time or occasionally/rarely?
3. Have you had a chance to go through steps mentioned by other representatives?
4. Would you be able to share screenshot showing the error message?

Let us know and we will take it from there!

Thanks for the input @SidSixT and I'm glad to see that @Kaldire have found it useful ...

Hey @XBL_Laberbacke, thanks for reaching out!

What previous representatives were referring to was to find out whether this has been done so by design or whether the intention was to have the armor available for transmog, something that only higher-ups are able to answer, so I wasn't sure what you meant there by referring to play-time.

After having a closer look, I can see that this matter has been raised and our team is planning on getting this addressed, however more information should be available at a closer time, therefore thank you for your continued...