Ubi-Litten

Ubi-Litten



10 Aug

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi all, thanks for your continued patience while we get this looked into. We have forwarded these reports to our development team who are currently investigating it. Once additional information becomes available, it will be posted to these forum.

In the meantime, if would like to offer the details from your progress on Assassin's Creed: Valhalla to our teams to assist in any investigation, please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it) and let us know so we can forward your information for further review.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi all, thanks for your continued patience while we get this looked into. We have forwarded these reports to our development team who are currently investigating it. Once additional information becomes available, it will be posted to these forum.

In the meantime, if would like to offer the details from your progress on Assassin's Creed: Valhalla to our teams to assist in any investigation, please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it) and let us know so we can forward your information for further review.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi all, thanks for your continued patience while we get this looked into. We have forwarded these reports to our development team who are currently investigating it. Once additional information becomes available, it will be posted to these forum.

In the meantime, if would like to offer the details from your progress on Assassin's Creed: Valhalla to our teams to assist in any investigation, please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it) and let us know so we can forward your information for further review.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi @bielik01, thanks for providing this additional information. To not derail this thread could I ask if you are able to replicate this issue and provide a short video clip in a new thread so we can get this looked into further. We appreciate you taking your time to report these issues to us and apologise for any inconvenience caused.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi @bielik01, thanks for providing this additional information. To not derail this thread could I ask if you are able to replicate this issue and provide a short video clip in a new thread so we can get this looked into further. We appreciate you taking your time to report these issues to us and apologise for any inconvenience caused.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks for providing this information and apologies for the slight delay responding to your query. We have received reports of players who encounter issues when trying to accept some of Reda's daily contracts and our development team are currently investigating this. Once additional information becomes available, it will be posted to these forums.

In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to make further research. If you would like to assist us in this way, please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). Once you have done this if you could also specify the names of the affected contracts if know. We apologise for any inconvenience and thank you for your patience and understanding while we work to resolve this issue.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks for providing this information and apologies for the slight delay responding to your query. We have received reports of players who encounter issues when trying to accept some of Reda's daily contracts and our development team are currently investigating this. Once additional information becomes available, it will be posted to these forums.

In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to make further research. If you would like to assist us in this way, please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). Once you have done this if you could also specify the names of the affected contracts if know. We apologise for any inconvenience and thank you for your patience and understanding while we work to resolve this issue.


09 Aug

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi there, thanks for taking the time to provide this feedback and apologies for the delayed response to this post. While I know we have had some degradation our our Ubisoft Connect service I would not like to speculate whether those timings would line up to when you were experiencing these connectivity issues in game. Regarding your second query, when you state the game "quits without any error", does this return you to the game menu or completely close the program as if you have chosen to manually end the task? Lastly, as there has been some delay since you reporting these issues and my response today, would you be able to confirm whether you are still experiencing these issues or if these are less frequent since the most recent update?

Again, we appreciate you proving this feedback and am sorry to hear you experienced these issues in game. If you have experienced any further issues, or would like to provide any additional feedback or queries, please feel free to let us kn...

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Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi there, thanks for taking the time to provide this feedback and apologies for the delayed response to this post. While I know we have had some degradation our our Ubisoft Connect service I would not like to speculate whether those timings would line up to when you were experiencing these connectivity issues in game. Regarding your second query, when you state the game "quits without any error", does this return you to the game menu or completely close the program as if you have chosen to manually end the task? Lastly, as there has been some delay since you reporting these issues and my response today, would you be able to confirm whether you are still experiencing these issues or if these are less frequent since the most recent update?

Again, we appreciate you proving this feedback and am sorry to hear you experienced these issues in game. If you have experienced any further issues, or would like to provide any additional feedback or queries, please feel free to let us kn...

Read more
Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi there, thanks for providing this additional information, if possible could you provide an image or short video clip showing how this occurs in your game and we will be sure to get this looked into as soon as possible.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi there, thanks for providing this additional information, if possible could you provide an image or short video clip showing how this occurs in your game and we will be sure to get this looked into as soon as possible.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks for confirming this information, we appreciate you taking this time to provide us with this feedback. In the meantime, please keep an eye on our official website and social media outlets for further news and updates regarding upcoming game patches and hotfixes.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks for confirming this information, we appreciate you taking this time to provide us with this feedback. In the meantime, please keep an eye on our official website and social media outlets for further news and updates regarding upcoming game patches and hotfixes.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks again for confirming this feedback and apologise for the slight delay responding to this query. While we would not be able to confirm whether these requested changes will be applied to the game, we appreciate our players taking their time to provide these suggestions. In the meantime, please keep an eye on these forums along with out social media outlets for any future news and updates as soon as this information becomes available.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks again for confirming this feedback and apologise for the slight delay responding to this query. While we would not be able to confirm whether these requested changes will be applied to the game, we appreciate our players taking their time to provide these suggestions. In the meantime, please keep an eye on these forums along with out social media outlets for any future news and updates as soon as this information becomes available.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks for providing this additional information and apologies for the slight delay responding to this query. Just to clarify you are advising the longer you get into a specific play session the less likely the depth of field is likely to be applied correctly in photo mode? If this is the case would you have a rough idea how long it would take for this to occur in game and whether this is generally fixed by restarting your game client or if this appears to be more or an erratic occurrence?

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks for providing this additional information and apologies for the slight delay responding to this query. Just to clarify you are advising the longer you get into a specific play session the less likely the depth of field is likely to be applied correctly in photo mode? If this is the case would you have a rough idea how long it would take for this to occur in game and whether this is generally fixed by restarting your game client or if this appears to be more or an erratic occurrence?

Comment
    Ubi-Litten on Support Forums - Thread - Direct

No problem, please keep an eye on these forums along with our social media outlets for any further news and information regarding patch notes and updates in the future. In the meantime, if you would like to provide any additional feedback or have any further queries, please feel free to let us know.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

No problem, please keep an eye on these forums along with our social media outlets for any further news and information regarding patch notes and updates in the future. In the meantime, if you would like to provide any additional feedback or have any further queries, please feel free to let us know.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

No problem, please keep an eye on these forums along with our social media outlets for any further news and information regarding patch notes and updates in the future. In the meantime, if you would like to provide any additional feedback or have any further queries, please feel free to let us know.