Ubi-Litten

Ubi-Litten



17 Aug

ACU

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi all, thanks for getting in contact and sorry to hear you are experiencing this issue. If possible could you confirm whether you receive a specific error message while trying to access this content?

You can find further details regarding this in the co-op in Assassins Creed Unity in this article, but you may also wish to work through our connectivity troubleshooting guide.

ACU

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi all, thanks for getting in contact and sorry to hear you are experiencing this issue. If possible could you confirm whether you receive a specific error message while trying to access this content?

You can find further details regarding this in the co-op in Assassins Creed Unity in this article, but you may also wish to work through our connectivity troubleshooting guide.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi all, thanks for your continued patience while we look into this issue. While I would not be able to provide any further information at this time, please rest assured we will provide an update as soon as we are able to discuss this further.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi all, thanks for your continued patience while we look into this issue. While I would not be able to provide any further information at this time, please rest assured we will provide an update as soon as we are able to discuss this further.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

We appreciate you providing this feedback and will certainly be sure to forward this for further review. However as previously mentioned we would not be able to provide any further information regarding a patch update or remaster version of this to be played on this newest generation of consoles. While I understand this may not be the answer you were hoping for, please keep an eye on our official websites along with these forums and social media outlets for any further news regarding future releases and updates.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

We appreciate you providing this feedback and will certainly be sure to forward this for further review. However as previously mentioned we would not be able to provide any further information regarding a patch update or remaster version of this to be played on this newest generation of consoles. While I understand this may not be the answer you were hoping for, please keep an eye on our official websites along with these forums and social media outlets for any further news regarding future releases and updates.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks for getting back in contact and confirming how you were able to recover your corrupted save file, I'm glad to hear you were able to get this resolved. Regarding your missing in game DLC, please feel free to contact us directly with an image showing the proof of purchase for this content along with any error messages you receive while attempting to access this.

The fastest way to do this would be directly through our "Live Chat" service when this is available but you can also get in touch via our social media accounts on ...

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Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks for getting back in contact and confirming how you were able to recover your corrupted save file, I'm glad to hear you were able to get this resolved. Regarding your missing in game DLC, please feel free to contact us directly with an image showing the proof of purchase for this content along with any error messages you receive while attempting to access this.

The fastest way to do this would be directly through our "Live Chat" service when this is available but you can also get in touch via our social media accounts on ...

Read more
Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks for providing this additional information, wo we can get this looked into further could I ask you to contact our support teams directly with your system reports as advised in the support article below.

Generating a DirectX Diagnostic Report

Generating a Microsoft System Information Report

The fastest way to do this would be directly through our ...

Read more
Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks for providing this additional information, wo we can get this looked into further could I ask you to contact our support teams directly with your system reports as advised in the support article below.

Generating a DirectX Diagnostic Report

Generating a Microsoft System Information Report

The fastest way to do this would be directly through our ...

Read more
Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi there, thanks for getting in contact however as noted above these are some older "Club" bonus DLC which are not currently available via the Ubisoft Connect app. I understand this may not be the response you were hoping for but please rest assured we have forwarded this feedback to the appropriate departments for further review. While I would not be able to guarantee these will be made available again in the future, please keep an eye on our official forums, website and social media account for any further information as soon as it may be come available.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi there, thanks for getting in contact however as noted above these are some older "Club" bonus DLC which are not currently available via the Ubisoft Connect app. I understand this may not be the response you were hoping for but please rest assured we have forwarded this feedback to the appropriate departments for further review. While I would not be able to guarantee these will be made available again in the future, please keep an eye on our official forums, website and social media account for any further information as soon as it may be come available.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks for getting in contact and sorry to hear you were unable to access this content. While I understand you are advising you got this issue "resolved" by requesting a refund for this product, if you have a similar issue in the future I would advise to contact our support teams directly. The fastest way to do this would be directly through our Live Chat service when this is available but you can also get in touch via our social media accounts on ...

Read more
Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks for getting in contact and sorry to hear you were unable to access this content. While I understand you are advising you got this issue "resolved" by requesting a refund for this product, if you have a similar issue in the future I would advise to contact our support teams directly. The fastest way to do this would be directly through our Live Chat service when this is available but you can also get in touch via our social media accounts on ...

Read more
Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi there, thanks for getting in contact and sorry to hear you have experienced this while attempting to complete the "Execution is Everything" quest in Assassins Creed 3. So we can get this looked into further would you be able to provide an image or short video clip showing how this occurs in game?

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi there, thanks for getting in contact and sorry to hear you have experienced this while attempting to complete the "Execution is Everything" quest in Assassins Creed 3. So we can get this looked into further would you be able to provide an image or short video clip showing how this occurs in game?

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi there, thanks for providing this information and sorry to hear you have experienced this issue while playing Assassins Creed : Valhalla. I am going to redirect your post to our official Valhalla Discussions channel to keep things in the correct place, but in the meantime could you please provide some images or a short video clip showing how this occurs while you are attempting to start this quest.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi there, thanks for providing this information and sorry to hear you have experienced this issue while playing Assassins Creed : Valhalla. I am going to redirect your post to our official Valhalla Discussions channel to keep things in the correct place, but in the meantime could you please provide some images or a short video clip showing how this occurs while you are attempting to start this quest.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi there, thanks for providing this information and sorry to hear you have experienced this issue while playing Assassins Creed : Valhalla. I am going to redirect your post to our official Valhalla Discussions channel to keep things in the correct place, but in the meantime could you please provide some images or a short video clip showing how this occurs while you are attempting to start this quest.


16 Aug

Comment
    Ubi-Litten on Support Forums - Thread - Direct
Hi there, sorry you are experiencing this issue while playing your game. So we can look to getting this resolved could we first ask that you have attempted our basic troubleshooting steps as outlined here.

If you are still receiving this error after completing these steps, could you please provide your system reports as advised in the FAQ guides below :

Generating a DirectX Diagnostic Report

... Read more