Ubi-Litten

Hi all, sorry to hear you are still unable to make these purchases.

As an additional step, you may also need to clear your browser cache in Steam after completing the steps originally posted at the top of this thread.

To do this:
- Navigate to Steam > Settings
- In the Settings Menu find "Web Browser"
- "Delete browser cache" > OK

If you still encounter issues after trying these steps, please feel free to contact us directly by creating a support ticket. If you chose to do this, please describe the issue you are experiencing in as much detail as possible. It will he... Read more

Hi all, thanks for keeping in contact and sorry to hear you are still waiting to get this resolved, however as this query required discussing personal account details as well as financial transactions which may have taken place on your respective accounts, we would not be able to assist further on this open forum.

If you require further assistance, or do not believe the information provided has assisted with your query, please update your support ticket by going to the "My Cases" section of our support website or contacting us via our Live Chat service when this is available.

Apologies for a... Read more

Hi there, thanks for providing this feedback and sorry to hear you are experiencing this error.

So we can get this looked into could you confirm whether this happens every time you attempt to join on this map or if it is linked to a specific game mode or operator.?

Also, if you are able to replicate this could we please ask if you would be able to capture a video clip of how this occurs on game

Apologies for any confusion or inconvenience this may have caused.

Hi there, we appreciate you wishing to provide this report regarding inappropriate behaviors in game.

Please feel free to report any players to us using the steps outlined in this FAQ.

If you have any other queries or would like to provide any further feedback, please feel free to let us know.

Hi there,I have checked the details of your account and as noted, you have recently changed your Ubisoft account username within the last 30 days.

As this was last updated on 8th March you will need to wait a couple more weeks before requesting this again, but if you continue to experience this problem after the 30 days have past, please don't hesitate to contact us directly via a support ticket or on our Live Chat service when available.

Please note, we are not able to assist with account based queries on this open forum,

Hi there, you can only request to change your username once every 30 days.

As I can see this was last updated on 10th March you should be able to request to change this again in the next few weeks.

If you have any further problems doing this, please feel free to let us know.

Hi there, thank you for getting in contact and providing this feedback. We are sorry to hear you are experiencing this issue in game.

So we can get this looked into, can you confirm you only experience this crash on this specific map.? Also, does this occur using all operators and in every game mode.?

In the meantime, I would also recommend working through the troubleshooting steps outlined here.

Hi all, sorry to hear you are experiencing this issue launching Anno 1800 from your Epic Games client. So we can get this looked into could we first ask that you ensure your Ubisoft and Epic Games accounts are linked as advised here and also that they are set to the same region.

If you have any problems doing this or have any further queries, please feel free to reach out to us at our social media accounts on ... Read more

Thanks for providing this feedback, at this time we do not have an "official" workaround but our team is currently looking into this issue. Please keep an eye here, on our forums and the Anno Union for all future updates and patch notes. Lastly, if you are able to get this resolved, please feel free to let us know so we can forward this information on.

Hi there, sorry to hear you have experienced this. We have previously been made aware of a similar issue but believe this was resolved in an update patch earlier last year. So we can get this looked into could you confirm your game files are fully up to date and if possible provide a short video clip or series of screenshots showing how this occurs in game before being ungraciously sent back to the title screen.?

Hi there, so we can get this looked into could you confirm whether you believe you are missing the core game Operators or those which were included in the Year 1 Pass.? While the Ultimate edition should give you access to all post launch Operators, you will still need to unlock the Core / Legacy Operators at 1000 Renown each. You can find more details regarding the contents of each game edition here.

Hi there, sorry to hear you have experienced these issues. I have checked the details you have provided and can see you have an open support ticket to have this investigated. If you watched the Raleigh Majors (or any other for that matter) on the correct Twitch account which is linked to your Ubisoft account, you should have received a notification via Twitch stating which charms you are entitled to. If possible could you provide a screenshot of this to your case as advised in the following guide.

If you have any further queries could you please contact us directly on... Read more

Hi there, thanks for getting back to us and confirming you have been able to get this resolved, but apologies you had to experience this in the first place. We will certainly pass your feedback along for further investigation and while we hope you do not experience this again, if you do could we ask that you attempt to grab an image or short video clip showing that you are not receiving the expected rewards at the end of a match.

Hi there,

Thank you for providing these images, we do appreciate the support from our players regarding this and I will make sure to forward these details to our game team for further investigation.

Also, please feel free to submit reports of any further suspicious activity via a support ticket here along with any images which you can upload as advised in the following ... Read more