Ubi-Mercury

Ubi-Mercury



09 Jul

Comment
    Ubi-Mercury on Support Forums - Thread - Direct
I'm sorry to hear you both are continuing to experience this display issue. Please give this troubleshooting guide a try, and let me know if this issue persists.

03 Jul

Comment
    Ubi-Mercury on Support Forums - Thread - Direct

Thank you for clarifying @chojrak_pl. I've passed all of this information you've provided so far to the development team for further investigation of this issue. I sincerely apologize for the inconvenience this has caused.

Comment
    Ubi-Mercury on Support Forums - Thread - Direct
Hi S1cKYT, sorry to hear about these crashes you've experienced. Could you please clarify if you receive any error messages or codes when any of the crashes occur?
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    Ubi-Mercury on Support Forums - Thread - Direct
Hello abodi_2005_! Thanks for reporting this black screen issue to us. Could you please let me know if these troubleshooting steps help with this issue?
Comment
    Ubi-Mercury on Support Forums - Thread - Direct
Hi there, FabledPear311, I'm sorry to hear you've been experiencing an issue connecting to the East United States data center. Would you please try this connectivity troubleshooting guide, and let me know if it helps?

02 Jul

Comment
    Ubi-Mercury on Support Forums - Thread - Direct
Hi there lrv.! I'm sorry to hear about these mid game crashes you're experiencing. When these crashes occur, have you received any error codes or messages?
Comment
    Ubi-Mercury on Support Forums - Thread - Direct

Thanks for the update @chojrak_pl. Could you please test that previous save to see if this issue with the Bloody Path to Peace quest occurs there as well?

Comment
    Ubi-Mercury on Support Forums - Thread - Direct

Thanks for uploading the save to the cloud @chojrak_pl! Do you happen to have a previous save you can test this issue with?

Comment
    Ubi-Mercury on Support Forums - Thread - Direct

Thanks for letting me know @chojrak_pl. Could you please upload your most recent save with this issue to the cloud?

Comment
    Ubi-Mercury on Support Forums - Thread - Direct

Hi @brewz and @Thetiktrack287! I'm sorry to hear you've both been experiencing these graphics issues. Could you please try out ...

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Comment
    Ubi-Mercury on Support Forums - Thread - Direct
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    Ubi-Mercury on Support Forums - Thread - Direct

Thanks for providing this clip @chojrak_pl! Could you please confirm if your game is up to date and there are no pending updates?

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    Ubi-Mercury on Support Forums - Thread - Direct

Thank you for uploading your save to the cloud as well @gladi8ordude! I've passed this information you provided, as well this additional information from @HIDDEN1NE, to the...

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Comment
    Ubi-Mercury on Support Forums - Thread - Direct

Hello @chojrak_pl, welcome to the forums! I'm sorry to hear about this quest issue you've experienced with the Bloody Path to Peace. Do you happen to have a clip of this issue occurring? If so, please upload it as an unlisted YouTube video and send the link to me here.

Comment
    Ubi-Mercury on Support Forums - Thread - Direct

Thank you for uploading your save to the cloud @hidden1ne! I've passed this information you've provided to the development team for further investigation. I apologize for the inconvenience this has caused.

Comment
    Ubi-Mercury on Support Forums - Thread - Direct

Thank you everyone for providing these additional details! Could you all please confirm with me if you have the most recent save with this lip sync issue you're experiencing uploaded to the cloud?

Comment
    Ubi-Mercury on Support Forums - Thread - Direct
Sorry to hear you've experienced this as well t7sees.com. Just to confirm, are you also experiencing this issue with the 6P41 Light Machine Gun, or only the AK-12?

30 Jun

Comment
    Ubi-Mercury on Support Forums - Thread - Direct
Thank you for these answers commander18111! Could you please let me know if you have software installed for your mice, such as iCUE for your Corsair mouse?

26 Jun

Comment
    Ubi-Mercury on Support Forums - Thread - Direct
Glad to hear this data center issue has been resolved Inrieal.! In regards to this new issue you're experiencing, do you receive any error codes or messages when being disconnected or when the crashes occur?
Comment
    Ubi-Mercury on Support Forums - Thread - Direct
I'm sorry to hear the article didn't help SirMartin65. Thank you for these additional details as well. Could you please also give these troubleshooting steps a try to see if they help with these crashing and freezing issues?