Ubi-Mercury

Hello @selenefarci86! Thanks for reaching out, however, we're only able to assist in English on these forums. If you would like, you can translate your previous message, and I can assist further here.

However, if you would like to use your preferred language for support, you can create a new case here, or contact us via ...

Hey @oseemzlegito! To confirm, in the Guardians Global Event, the Guardians make the enemies immune to damage. Once the Guardian has been taken out, the enemies will lose immunity for a short time. You can also check out the screenshot that ...

Thank you for all of these details @tadidesign! To clarify based on these previous messages, were you able to resolve this and unlock the SHD room with the key?

Hi there @ttvxindicaxhigh, I'm sorry to hear you've encountered these crashes. I completely understand that it can be frustrating to experience these issues, however, I would like to investigate this further with you. To clarify, are these crashes occurring on launch, or in-game? If they occur in-game, do they occur during a specific mission or in a specific area?

Greetings @raskasse65! Sorry to hear that your Specializations are locked. Could you please confirm with me which level your agent is currently? Thanks!

Hi @sapir2627, welcome to the Rainbow 6 Siege forums! I'm sorry to hear you're experiencing an issue on launch. Do you receive any error messages when the crashes occur?

Thank you for providing this clip @fainko! Have you already tested this issue with another save?

Hey @mrfk62, sorry to hear that you've encountered this issue in the Duroliponte tower. In order to get a better look at this issue you're experiencing, are you able to send a clip of it to me here?

That's good to hear that the trophy unlocked for you @janique_drue! Please let me know if you have any other questions, and I'd be happy to help!

Thank you for letting me know @fainko. Are you able to upload the clip to YouTube and send me the link here?

Thank you for the update @pandawickd, however, it appears I'm unable to view this video link. Could you please try posting the YouTube clip once more?

Hi @bobnewton2! I'm sorry to hear that there's an issue you've experienced trying to purchase a booster pack. Do you receive any error messages when trying to purchase it?

Sounds good @pandawickd, keep me updated!

Greetings @pandawickd! I'm sorry to hear about this freezing experienced during the Queen's Gambit quest. Would you be able to provide a clip of this occurring for me here in order to investigate this issue further? Thank you!

Hi @fainko, I'm sorry to hear the Ambianum challenge is not unlocking for you. Could you please provide a clip showing you in Amiens, so that I can investigate this further? Thank you so much!

Hi there @janique_drue, sorry to hear you've encountered an issue unlocking the Master Hunter trophy. Are you able to provide a clip showing all of the animal trophies in the Longhouse?

No worries, thanks for the update and this information @clinchy01! To clarify, were you able to restore your licenses as well? This may be able to resolve some of these issues as well.

Hello @todoranin! I'm sorry to hear about this connectivity and freezing issue you've experienced. Thanks for providing this error code as well. Please give this general troubleshooting guide a try for the freezing experienced, and let me know if the steps help!

Hey @llliiiillliilii, welcome to the Rainbow 6 Siege forums! Sorry to hear you're experiencing a loading issue in Training Grounds. For further clarification, is your game freezing, or are you experiencing infinite loading when this occurs?

Thanks for providing these details @gronthxxl! To confirm, have you already tried the steps from this connectivity troubleshooting guide?