Ubi-Redbeard

We can only provide support in English on this forum, LoicZ94.

Could you please translate your issue?

Alternative, you can reach out to the French forums here

Hey folks,

Thanks for the updates on this.

We are looking into issues with the Laz Burner skin but have nothing further to share at present.

Apologies for any inconvenience.

Hey folks,

If you're experiencing the Vulkan-1.dll error, please create a case on the support website here and submit your system files for investigation.

Please provide your case number when you have created a case and uploaded your files.

Thanks for getting back to me, folks.

@Shinobi_TTV, Superfly1309, could you both provide your system files for investigation? Please create a case on the support website here and submit your system files for investigation.

Please let me know your case number when it's created.

Glad to hear this workaround is helping people.

@ Wr4ith22 - Could you confirm if you're playing on a PC or a Laptop?

Are you able to provide your specs?

Thanks for getting back to me, honguss11.

It seems you're under spec and will not be able to play the game without any issues.

@ mercospercos - Could you please translate your message?

Hey folks,

Thanks for the updates on this.

This is something the team is currently looking into.

Hey skorp1on_XD,

Can you confirm if you're receiving an error message at all?

Hey Alb3rello,

Sorry to hear that.

Does this occur every time you launch the game?

Can you please provide the rest of your laptop specs?

Thanks for confirming that this is resolved, ACfanboy1337.


Can you confirm if this is still working, @ Deniavan.

Hey folks,

If you're experiencing this issue, can you please confirm if you're using the Laz Burner Skin?

Hey ads7901,

Usually, this message occurs when trying to launch the game from a PC that does not meet the minimum requirements.

Could you please share the specs of your PC?

Hey RaS-x-BeasTz,

If you're still experiencing this issue, please create a case on the support website here and submit your system files for investigation?


@Johanderbravo - could you please translate your message? We can only provide support in English.

Hey RhalicPC,

Can you confirm if you're still experiencing this issue?

Are you able to provide any images or videos for investigation?

Hey KillerMike2008,

Can you confirm if this issue has occurred since?

Can you confirm if this happens when you try to launch the game or when you try to install the game?

Hey Superfly1309,

Thanks for reporting this to us.

This issue is under investigation currently.

@FaIICoNN - could you please translate your message? We are only able to support in English via this forum.

Hey there,

I'm glad to see you were able to resolve this.

Hey folks,

@shp0719 - I'm glad to see you were able to get the game working. Can you confirm you're still able to play?

If anyone is still experiencing this issue after performing a clean installation of their GPU drivers, please create a case on the support website here and submit your system files for investigation.

Hey folks,

Thanks for the continued updates on this.

If you're still experiencing this issue, please create a case on the support website here and submit your system files for investigation.

Please provide your case number when it has been created.

Hey honguss11,

Sorry to hear that.

Could you please confirm your PC specs?

I've also moved your thread to the Open Beta forum, for visibility.