Ubi-Redbeard

Hey EagleTF2,

Thanks for reaching out to us.

I've moved your thread to the open beta section of the forums.

We generally do not support laptops and cannot always guarantee they will run games without issues.

That being said, please create a case on the support website here and submit your system files for investigati... Read more

Hey Odojui,

This issue has been reported and is under investigation by the team.

Hey Midfield121,

I've moved your thread to the open beta section of the forums.

I'm sorry to hear this occurred.

Can you confirm if this issue has happened since?

Hey RedMoonEvil,

Can you confirm if you're unable to launch the game still?

If so, i'd recommend you create a case on the support website here and submit your system files for investigation.

Thanks for getting back to me.

Can you confirm if you have attempted to verify your game files?

I will forward this thread on to the team for investigation in the meantime.

Apologies for any inconvenience.

Thanks for getting back to me, caneleex_.

I've taken a look at them and can see a few things that could be an issue.

Can you please create a case on the support website here and submit your system files for investigation?

I'd also recommend uploading your log files there also.

Thanks for getting back to me, Found.gg.

Could you please create a case on the support website here and submit your system files for investigation?

Please let me know the case number when it's created.

Thanks for getting back to me, folks.

It looks like you're both under the minimum requirements to run the game.

You can find more regarding the specs of the game here.

Hey sm231456,

Could you please provide your case number for investigation?

Do you receive an error message at all?

Hey folks,

Does anyone receive an error message at all?

Hey folks,

If you're still experiencing this issue, please create a case on the support website here and submit your system files for investigation.

Please let us know the case numbers when they're created.

Thanks for getting back to me.

Can you confirm if you receive an error message at all when the game does not open?

As I mentioned in my last reply, we are unable to guarantee a game will work on a laptop without issues.

Thanks for the updates on this, folks.

If you haven't already, please provide your case number for investigation.

Hey folks,

If you're still experiencing this issue, please create a case on the support website here and submit your system files for investigation.

Please let us know your case number when it's created.

Hey Found.gg,

Could you please confirm the specifications of your laptop?

Usually, we are unable to guarantee a game will work on a laptop without issues.

You can look into the system requirements for the game here.

Thanks for the updates on this, folks.

Apologies for any inconvenience caused.

Thanks for letting us know, SquatDoctor.

I will forward this on to the team.

Thanks for getting back to us, UnfunnySkinsuit.

Can you confirm if this issue has occurred since?

Hey Poltergeist._,

Do you receive an error message at all when you're disconnected?

Thanks for getting back to me, folks.

Sorry to hear that!

Can anyone confirm if they have since been able to create a case?