Ubi-Redbeard

Hey Clay.RST,

Can you confirm if you're running any anti-virus software?

Hey Deadtrooper301,

Thanks for reaching out and reporting this to us.

This issue is under investigation from the team.

In the meantime, please create a case on the support website here and submit your system files for investigation.

Please let us know the case number when you have created it.

Hey lansallyes,

Can you confirm if your GPU driver is updated?

If you're still experiencing this issue, I'd recommend a clean installation of your graphics drivers to see if this helps.

Hey orkaizer,

Thanks for reaching out to us!

I've moved your thread to the open beta section of the forums.

I'll forward your thread on to the Hyperscape team for investigation.

Do you have a support case with us, BudderFire1103?

Thanks for the updates on this, folks.

This issue is under investigation by the team.

Thanks for getting back to me, sheikks.

I can see your case has been picked up by the support team now.

Thanks for your patience while we look into this.

Thanks for getting back to me and confirming that this is resolved, thextremebharat.

Hey DanielCujcuj,

Can you confirm if this error message still occurs after disabling full-screen optimizations?

The steps to doing this are:

Below are the instructions on how to disable Fullscreen Optimizations for a game.

Right Click on the Executable File (.exe) and Select Properties
Select the Compatibility Tab
Under Settings – Select “Disable Fullscreen Optimizations”
Click Apply

Please let me know if this helps.

Hey folks,

Sorry to hear this is occurring!

Can anyone confirm if the game appears to not load at all?

This issue has been reported and is under investigation.

Glad to see this is resolved for some people

Hey Sazeri_,

Can you confirm if you have been able to play?

Hey yourataa,

Do you receive an error message or does the game not launch at all?

Hey thextremebharat,

Can you confirm if running Hyperscape, the Uplay and Battleye client with admin rights helps?

Hey folks,

This issue has been reported to the team and is under investigation.

Apologies for any inconvenience while we look into this.

@ ch4nm4n - please create a case on the support website here and submit your system files for investigation.

@MALIKINSICKO - did you create a support case?

Thanks for getting back to me, sheikks.

Could you please create a case on the support website here and submit your system files for investigation?

Please let me know your case number when it's created.

Hey Zacrh8,

Can you confirm if your graphics drivers are fully updated?

If you're still experiencing issues after doing this, please create a case on the support website here and submit your system files for investigation.

Hey Zado-Meia,

This issue has been reported to the team and is under investigation.

In the meantime, could you please create a case on the support website here and submit your system files for investigation.

Please provide us with your case number, when it's created.

Hey sheikks,

Sorry to hear that!

This error message indicates an issue with windows.

Can you confirm if your windows installation is fully updated?