Ubi-Redbeard

Hey Car5Tom,

Please create a case on the support website here and submit your system files for investigation.

Please let us know your case number when it's created.

Hey lokicik_,

Could you please create a case on the support website here and submit your system files for investigation?

Please let us know your case number, when it's created.

Hey VELIKIY_GETSB,

Sorry to hear that!

Could you please try the steps in the guide here to see if this helps your issue?

Hey KingGoldYT,

Just to confirm - this happens every time?

Does the game load at all or are you stuck on the desktop?

Hey DestroEnergy,

Thanks for your feedback on this!

Hey RoK_SomeKindOf,

Thanks for reporting this to us.

Are you able to provide a video of this for investigation?

Thanks for the video, Gamogi.RvN.

I'll pass this on to the team for investigation

Hey IAmSylver_,

Could you please create a case on the support website here and submit your system files for investigation.

@AnimeSVK - If you haven't already, please create a case on the support website here and submit your system files for investigation.

Thanks for getting back to me, Leopeste.

Could you please create a case on the support website here and submit your system files for investigation?

Please let me know your case number, when it's created.

Thanks for translating, Leopeste.

You do not have to remove your video card to play the game.

Can you confirm your PC specs?

Hey Leopeste,

Could you please translate your message?

We can only provide support in English via this forum.

Hey FaIICoNN,

We can only provide support in English via this forum.

Could you please translate your issue?

If you're still experiencing this issue and have not done so already, please perform the steps in the guide here.

Thanks for getting back to me, folks.

Could you confirm the region you're all playing from?

Hey folks,

Can you both confirm if this issue is still occuring?

If you're still experiencing this issue, I recommend checking out the connectivity troubleshooting guide here.

Thanks for getting back to me, ind0m1tabl3.

Hey ind0m1tabl3,

Can you confirm if your drivers are fully updated?

Thanks for getting back to us, ZSaphireZRLD.

I've passed your thread on to the team for investigation.