Ubi-SpaceCats

Ubi-SpaceCats



14 Dec

Comment
    Ubi-SpaceCats on Support Forums - Thread - Direct

@edgxlord Hi there, I'm very sorry to hear you're experiencing these stutters. Can you please have a look at our PC Troubleshooting article here to see if this improves at all?


13 Dec

Comment
    Ubi-SpaceCats on Support Forums - Thread - Direct

@tar_2k Thanks for reaching out. The issue with the Elite Skins is something our teams are currently investigating. I apologize for any inconvenience caused in the meantime.
Please keep your eye on our News & Announcements page, as well as the Ubisoft Support and ...

Read more
Comment
    Ubi-SpaceCats on Support Forums - Thread - Direct

@monkeyddaniel Hi there, I do apologize for the inconvenience this has caused.

Unfortunately, Ubisoft Support has no ability to remove abandonment penalties, as they are issued server-side by an automated system. However, to prevent this from happening in the future, I'd suggest the steps here.

Comment
    Ubi-SpaceCats on Support Forums - Thread - Direct

@kynex999 Hi there, I apologize for the trouble you've been having with Rainbow Six Siege! Does this happen when launching the game, or when trying to start a match?

Please have a look at our troubleshooting guide here, and let me know if the error persists.

Comment
    Ubi-SpaceCats on Support Forums - Thread - Direct

@ayazami_ I'm sorry to hear this happened. Unfortunately, Ubisoft Support is unable to lift these temporary sanctions. As far as the disconnect, did you receive any specific error messages?

Most of the time, these connectivity issues can be solved by following our troubleshooting guide here. Please let me know if you have any further questions.

Comment
    Ubi-SpaceCats on Support Forums - Thread - Direct

@estaban18 Hey there! I'm sorry to hear that you received an abandon sanction. Unfortunately, Support has no ability to remove these sanctions.

As far as the sanction showing as 1440 hours, rest assured this is only a visual glitch, and our teams are investigating.
Check the Tweet here for more information:

... Read more
Comment
    Ubi-SpaceCats on Support Forums - Thread - Direct

@pleasedonatepot Hey there!
I'm sorry to hear you're having issues installing your games. Can you please go through the steps here to see if any of them help?

Comment
    Ubi-SpaceCats on Support Forums - Thread - Direct

@finalstalfos12 Sorry to hear you're having these issues with friend invites in For Honor! Just to make sure, have you gone through our official Connectivity Troubleshooting here?