Ubi-SpaceCats

@gaelav229 Hey there, and Happy New Year. I am sorry to hear you're running into this bug with Rainbow Six Siege on Xbox One. I can confirm that this is something our teams are aware of, and they are investigating. I've gone ahead and added your information to this investigation, as to assist our teams further.

When there is an update, it will be posted in the Discussions here, as well as the ...

@katje-katrien Thank you for all the images, and Happy New Year to you! In addition to verifying your files, and ensuring your game and launcher is installed on the same drive, could you uninstall and reinstall the Ubisoft Connect launcher, to see if this solves...

@dongchun Hi there! Reinstalling the game could help this, so I would definitely suggest this! Just make sure your ...

@sirharrypierce Hello and Happy New Year! Thank you for providing these screenshots. We have not received any similar reports of this, so, as a first step, I'd recommend some basic PC Troubleshooting - I'd begin by verifying your files, and then going from there. Please keep me updated!

@jerry_key_smith Thanks for the update! Stay safe and well.

@teleogryl Hello and Happy New Year! I appreciate your screenshots and this save file. I can confirm that our teams are still looking into this, and I appreciate the information you've provided to us so far! Please keep your eye on these forums for updates.

@otterorange Hello and Happy New Year! I'm sorry that you're having issues submitting your save file to our Support website. Can you please check the FAQ here to see if it helps you with this?

@asterix201252 Thank you for this video, and thank you for providing the case number for me. After checking this out for you, I can confirm that this information has been forwarded to the developers. Thank you again and Happy New Year!

@bigjim35 Hello there and happy new year! Have you gone to Yaosca’s harbor to craft items to craft the items needed?

@agent_ares Hi there! Uninstalling and reinstalling your Ubisoft Connect launcher will not uninstall or modify your existing games. Make sure you have your saves backed up, however.

@bendefo Hi there! I'm sorry to see that you're unable to complete Eden Burning. Can you please take the suggestion that @hundreAd1800 said, by unselecting the dam and re-selecting it?

@imagaaa Hi there! Sorry to hear you're having this issue. Can you please show me an image of the error you're receiving when attempting to buy credits?

@ttv-nuke Hi there! I'm sorry to hear you're also experiencing FPS drops. Can you please go through the steps in our PC Troubleshooting guide to see if they help with this?

@sangello Hi there! I'm sorry to hear that you're experiencing issues with FPS drops and stuttering. However, I much appreciate your detailed description of your issue as well as these videos.

Looking over the troubleshooting you've done, at this point, I'd recommend that you reach out to our Support Team via our ...

@galzarus Hi there! Any video providing this would be helpful - if intended behavior isn't happening, we'd like to check it out. Is this happening on a certain map?

We've had a player previously offer a workaround ...

@czopkins_ Thanks for letting me know. If you're getting crashing without these connection errors to black screen, I'd first recommend our article on basic PC troubleshooting.


If these crashes continue after completing the troubleshooting in the link I sent, I'd recommend that you reach out to our Support Team via our ...

@oliverhviid1 Hello there! I'm sorry to hear you're having trouble launching Assassin's Creed Valhalla.

You should not need an activation key with a game purchased from Epic Games.
As a first step, can you please log out of both the Ubisoft and Epic clients, log back in, and attempt to launch the game again?


If that does not resolve your issue, please try the steps below: 

Please note that both the Epic Games launcher and Ubisoft Connect client should be run with ...

@thekuzooguy420 Hi there! Have you made sure your game is fully updated?

And in your second post, are you referring to the Dawn of Ragnarok expansion? If so, this expansion will not be included in the Season Pass. You can read more about the Dawn of Ragnarok here!

@phuong11922 Not exactly. "All-Region" on the disc itself just means, in short, that the content included on the disc will be able to be accessed regardless of where you are in the world. However, any extra content you would want to purchase would need to match the region of the game's rating. Your disc has an ESRB rating, which means it's a North American disc. I understand that this can be very confusing and frustrating.

So, as stated before, you'd need to either purchase a physical copy of the game corresponding with your region or, as ...