Ubi-SpaceCats

@tankirbabo Thanks for the image. Are you getting any other error messages or codes before you receive the sanction notification?

@ti4guit0s-ts Hi there, and thank you for reaching out about this! As a first step, can you please go through our basic PC Troubleshooting guide here?

@dreambro Thank you for the update. Our teams are still investigating this, but we need to gather some more information for them. Whenever you're able to reproduce this, can you please take a short video for us? Thank you in advance!

@free_kill-_ Hi there! Sorry to hear you're having issues purchasing credits in Rainbow Six Siege. Sometimes you can get this message if you attempt to purchase large amounts of credits, or attempt to try again too quickly. Firstly, I'd recommend waiting 48 hours before attempting to purchase again. As well as this, please make sure your Steam overlay is enabled, and that your Ubisoft Account is fully filled out with your Name, location, Language, and Gender.

@kallidusvenom Hello there, I'm sorry to hear you're having issues with Rainbow Six Siege. We're only able to provide support in English. Do you mind translating what your screenshot says? Could you also elaborate a bit more on the exact issue at hand? Thank you!

@c0ntumacixus Hi there! Thanks for providing this video, and I'm sorry to hear that you're encountering this. Does this happen in any particular scenario, map, or with any particular operator?

Can you please go through our https://ubi.li/4mnuS, to see if it helps with this at all?

@seanjkplayz Hi there, I'm sorry to hear that you were disconnected from your game. It would be hard for me to tell if this was a DDOS without any further evidence, but if you have any video or further information to share, please reach out to our Support Team via our Support Website or ...

@lakkilastic Hi there, and many apologies that you're having this issue. As a first step, I'd advise looking over our basic PC troubleshooting guide, starting with verifying your game files.

If this does not solve your issue - I know this is not ideal, but I would definitely advise an ...

@kedge4626 Hi there, thanks for reaching out about this, and my apologies that you're having this issue. As a first step, can you please run through our PC Connectivity Troubleshooting guide here?

@russianbru Hey there, sorry you're running into this issue with your mic! Can you please have a look at our Voice Chat Troubleshooting guide here, to see if it helps?

@white_crayola Hey there, and sorry to hear this. After checking out your account, I'd advise a few things:

1. Wait 48 hours before attempting to purchase again.
2. Make sure your Steam location matches your account.

Please let me know if after this time, your issue remains.

@nekomilk-ahegao @T_WhiteWolf Hi there, and again, I'm sorry to hear that you received these sanctions. As stated, Support cannot remove these sanctions, or restore MMR or rank, as they are all issued server-side over an automated system. However, I am happy to forward this feedback to our Rainbow Six Siege team.

Apologies for the frustration this has caused.

@erkek2000 Hey there, I am sorry to hear this happened, and completely understand the frustration. Those penalties are issued server-side by an automated system and I cannot overturn them. I'm very sorry for the inconvenience.

@darkhen124 Hi there! Sorry to hear you're having issues with your in-game voice chat.
As a first step, can you please check out the steps in our dedicated Voice Chat Troubleshooting article?

@mummonmallit Hi there! Thanks for reaching out about this. I can confirm that this issue with the strange sounds after you die as Vigil with the skill active is something our teams are investigating.

When there is an update, it will be posted in the Discussions here, as well as the ...

@samppa10s Glad to hear that!

@if1am3z Understood. Could you possibly capture a short video of this happening, so that I can forward it to our teams?

@jonno83900 Hello again! Our teams have confirmed that they are aware of this issue, and are working on a fix ASAP!

@if1am3z Hey there, sorry to hear this! Just to clarify, when you get the "controller disconnected" error message, you will press A to try and reconnect, but it does not reconnect? Does your game freeze at all when this happens?

@jonno83900 Hi there, thanks for bringing this to my attention! I've reached out to the appropriate teams to investigate this. When there's an update, I will bump this thread.