Ubi-Wan

Hello there, big.38flexin. I'd like to have you try two things. First, ensure you've completed each of the troubleshooting steps found here. After you have, please also ensure that any unnecessary background applications are disabled while playing.

If things continue to persist, you'll want to ... Read more

Hey there, CanineDuck52754! As per the forum rules, we only communicate using English on the forums here, and we also have a French & German forum. Could you repeat your question in English?

Alternatively, you can open a ticket on our support site and an agent will get back to you in your preferred language.

Hey there, Bl0ss0m_! I'm really sorry to hear that Siege is crashing when you launch it - especially after you've just purchased it! I'd like to see if the troubleshooting steps found here help clear your system's performance and resolve these crashes.

Hello there! We only support English on the forums here, and we also have a French & German forum. Would it be possible to repeat your question in English?

Alternatively, you can open a ticket on our support site and an agent will get back to you in your preferred language.

Hello there! Thanks for reaching out. While I understand how disheartening it can be to earn less MMR than expected after a win, please read up on the team's post regarding the system itself. It'll shed some light on exactly how MMR is added / subtracted for matches.

Hello there, BeerUser! Thanks for reaching out - sorry to hear about these crashes. Does this seem to be consistent across all or most of your games? I'm also curious to know if you're seeing any specific error codes more often than others.

Ultimately, it'd be a great idea to complete the steps found within this FAQ, to ensure your system is operating smoothly.

Hello there, PiercinSnipe.BU! Thanks for sharing this, as well as your workaround. I'm curious to know how frequent these outlines disappear? Does this seem to be consistent, or seemingly random when rewinding / skipping backwards in the replay?

Hey there, RusoNava. I'm really sorry to hear about this. I'd like to get some more information - does this happen randomly? And when you say 'takes you out' of the game, do you mean you're being disconnected from the game you're in? If so, are you seeing any specific error messaging, or codes when this happens?

Hello there, xxYoung373xx! I'm sorry to hear about these connection issues. Could you let me know if you're seeing any specific error codes repeatedly? Additionally, let me know if this issue persists after completing some general connectivity troubleshooting.

Hello there! We only support English on the forums here, and we also have a French & German forum. Would it be possible to repeat your question in English?

Alternatively, you can open a ticket on our support site and an agent will get back to you in your preferred language.

Hey there, ctquaza.! It's certainly strange that you'd need to restart your PC completely. Have you ensured that you've used the task manager to completely end any process related to Siege? It may also help to verify your game's files, as well.

Hey there! This query would best be looked into by our dedicated support teams. In order to speak with them, please create a support ticket! You can also create a support ticket with our social media support on the Ubisoft Support Facebook or ... Read more

Hello there, The_Versatile! Sorry to hear that you're unable to find a match in Siege! Could you let me know what playlist you're queueing for? Additionally, are you experiencing this if you search for any other game mode, such as Terrorist Hunt? I'd also like to know if you're experiencing any error codes while searching, and what those codes are, if so!

Hey there, Odahhviing! I'm sorry to hear this disconnect happened! While we're unable to affect / adjust temporary penalties, I'd really like to look into clearing you & your friend's connection to our servers. As such, please give the steps found within this FAQ a try!

Hey all! Thanks for sharing this. I'd like to have everyone complete connectivity troubleshooting proper for your specific platform. (Should be listed within that hyperlink!) Should this prove unhelpful in clearing your connection to our servers, and Myyesevi- if these are the steps you've already completed, I'd ask that those still experiencing this issue reach out to our dedicated support team via the creation of a new ticket. There, our teams can investigate further, and ensure things are operating properly with extra information.

Hello there, Neex.-! Thanks for reaching out. We'd like to gather a bit more information. If possible from your own gameplay / game, could you provide the following? A video showing the recoil issue, what weapon + attachments you're using, as well as a copy of your GameSettings.ini files. The files aren't as important in this case, but they'd be helpful to have.

Hello there, therealkevlin! Looking into your account, I can see The Division 2 located properly in your owned games. But I do see that you recently downloaded the trial for The Division 2. It's possible you could've accidentally downloaded the trial and launched it from your library? I'd suggest taking a closer look at your games within Connect - see if you can see more than one instance of The Division 2. One should be your proper game. If this is accurate, you can also hide the trial version of the game from y... Read more

Hello there, WeIshy.! This certainly is a strange issue to be encoutnering. Does this seem to happen every single time you change a camo? Additionally, have you given these troubleshooting steps a try, to avoid any performance issues / alleviate these crashes?

Hello there, Jackbrown2930! Could you let me know exactly when this match occurred? The more specific the date & time, the better! It'd also help to know around how many matches were played that day, too - and if you received any error messaging after the match.

Hey there! As it stands, we're unable to refund in-game transactions. You'll need to save up to grab the desired attachment skin!