Ubi-Wan

Hello there, yuhboi21. Welcome to the forums. This could be a number of things. It sounds like it could've been lag, which may also explain the connectivity issues afterwards. It may help to complete some connectivity troubleshooting for your platform. If you still think your account is in any way compromised, you'll want to reach out to our dedicated support team by creating a new case for more assistance. ... Read more

Hello there, MattIsVibin! Welcome to the forums. I'd like to get some more information on this, as I'm having trouble fully understanding what exactly you appear to be encountering. Does this issue of long load times happen every time you queue for a match? Are you simply unable to leave a queue, even after having just begun searching? I'm also curious to know if you ever encounter any frequent connectivity errors, or lag in-game?

Hey all! Sorry to hear about this. Could those affected let me know a bit more about the errors that're being encountered when trying to purchase the battle pass?

Hello there, PestiTuna! Sorry to hear about these crashes. I'd like to have you give these troubleshooting steps a try, as they can help improve your system's performance. I'm curious to know if you experience any crashes at all while playing as an attacker?

Hello there, Haffion.! I'm sorry to hear about this. I'd like to have our dedicated support teams to have a closer look at your system for this issue. Create a new ticket with them, and be sure to attach a copy of your MSinfo files to the new case for review, as well!

@zakflorence18 Hello there! Thanks for reaching out with this. Sorry to hear about it. Could you perhaps grab a video showing this issue occurring for us to review further? We'd greatly appreciate this for investigation!

@fenix145012 Hello there! Thanks for reaching out with this. I'm really sorry to hear about this. Our teams are aware of some similar reports, and we've made a dedicated FAQ for this topic which you can see here! Please give the FAQ a look, as there...

Read more

@fenix145012 Hello there! Thanks for reaching out with this. I'm really sorry to hear about this. Our teams are aware of some similar reports, and we've made a dedicated FAQ for this topic which you can see here! Please give the FAQ a look, as there...

Read more

Hello there, NInEii9! Welcome to the forums. I'm sorry to hear about these crashes and inconsistencies while playing Siege. A good first step to tackling these issues would be to complete the troubleshooting steps found here. Let me know if things persist after having done this!

Hello there, dream737653083! Thanks for reaching out with this, sorry to hear about the games not showing up! I'd like to have our dedicated team have a closer look into things here. You can create a support ticket on our dedicated site. Or, you can also create a support ticket with our social media support on the Ubisoft Support Facebook or ... Read more

Hello there A.Dreamer.! Thanks for reaching out. I'd like to know if you're still having trouble accessing the TTS at this time, or have you been able to get in-game since? Feel free to update me here letting me know!

Hello there, Hallod.JANISENT. First, I'd like to start by saying that support cannot adjust rank, MMR or match history. With this in mind, if you experience these disconnections frequently, I highly advise you complete the steps found within this FAQ, to clear your connection to our servers.

Hey there, That2Person. Welcome to the forums! Typically this issue can happen because of a number of things. The most common is that there may be two separate Ubisoft accounts involved. I'd like to have this looked at closer, so I suggest you create a support ticket! You can also create a support ticket with our social media support on the Ubisoft Support Facebook or ... Read more

Hello there! This typically happens when the TTS is not active. Are you still having trouble accessing the TTS at this time? If you are, please do let me know so I can have a closer look into things!

Hey all. I'm sorry to hear about this. I'd like to get this looked into by our teams. To get started, please create a support ticket! You can also create a support ticket with our social media support on the Ubisoft Support Facebook or ... Read more

Hello there, Premeey! Thanks for reaching out. The test servers will appear as unavailable or expired when they're not currently live. Once they open for testing, you'll be able to properly download and play the TTS! For updates regarding the TTS, we suggest checking places such as the TTS reddit!

Hello there, SolcyTheGod! Sorry to hear about all this. I'd like to have you get this looked into by creating a new ticket with our dedicated support team, who will be able to help you regain access to your account!

@renimis Hello there! Thanks for reaching out out with this. Sorry to hear about it happening. Our teams are aware of this issue and an investigation is ongoing at this time. Would you be able to grab a video of the issue occurring for us to review further?

@kaostheory908 Hello there! Thanks for reaching out with this. Our team is aware of similar reports, but would like some more information. Would it be possible for you to provide the following?
A screenshot of the map location where Stowe got stuck.
Any possible video footage showing the steps you may have taken to get Stowe stuck in the Cathedral.
Could you also confirm the platform you're playing on?

@kaostheory908 Hello there! Thanks for reaching out with this. Our team is aware of similar reports, but would like some more information. Would it be possible for you to provide the following?
A screenshot of the map location where Stowe got stuck.
Any possible video footage showing the steps you may have taken to get Stowe stuck in the Cathedral.
Could you also confirm the platform you're playing on?