Ubi-Wan

Hey everyone. Thanks for sharing your experiences here - I can understand how frustrating it is to play with such low FPS I'd like to start off by confirming we're aware of this issue, and our teams are investigating at this time. While we don't have any current information to share, it's likely the tweet I've just linked will be updated with the status of this ongoing investigation when any major updates are discovered. Of course, we'll be sure to update everyone on the forums here, as well - when we have more information available to us.

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Hey there, Battlegoose01. I'm sorry to hear this has happened - I can imagine it's frustrating being unable to play Siege after purchasing it due to this confusion. I'd like to have this sorted out properly, which requires some more personal details to be gathered. To this end, please create a support ticket for this. You can also create a support ticket with our social media support on the Ubisoft Sup... Read more

Hello there, Eyay41! Welcome to the forums! I'm sorry to hear you've been having trouble connecting to Siege. A great first step to tackling any connection issues would be finding the proper troubleshooting article for your platform here. Run through the steps listed, in order to ensure your connection to Siege's servers is clear!

Hey there, Zenoxio & SN44RT.! I'm really sorry to hear that Siege isn't properly launching for either of you. I'm curious to know if either of you receive any specific error messages when this crash occurs? Or does it simply close completely without any warning?

In order to properly link Steam to an Ubisoft account, you'll need to launch an Ubisoft game from steam. This will prompt a link between the account you're logged into Ubisoft Connect, and the Steam account you're logged into.

Try to ensure you're logged into both proper accounts you originally played on when launching Siege, this should allow you to link the two.

Hello there, YesBabe.! I'm really sorry to hear you're encountering this connection error in siege on multiple platforms, even. I'd like to have you run through the proper connectivity troubleshooting steps for each platform which can be selected here. This should help you in clearing your connection to Siege's servers. Feel free to get back to me here if things persist after you've completed each of these steps.

Hey there, Jagersadd. In order to request an appeal for a permanent sanction, you'll need to create a new ticket with our dedicated support team.

@raywise1200 Hello there! I'm really sorry to hear about these crashes, and in such specific areas of the game, too. I'd like to have you run through the steps found within this FAQ to troubleshoot your ...

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Hello there, noobspooner, welcome to the forums! Thank you for sharing your concerns about Mouse and Keyboard on console. I do appreciate you’re eager to know Ubisoft’s stance on console players using Keyboard and Mouse in-game. However, tis is a complex topic involving hardware, live services, and security. We are working to deliver a global and reliable solution for detection but do not have more info yet as investigations are ongoing.

Hey there, GiSa-! Thanks for reaching out regarding this. At this time, our teams are investigating issues regarding some players not receiving these event packs. I suggest you stay tuned to our public channels for updates, when available!

Hello there, its_Milu! I'm not seeing a steam account linked to your Ubisoft account. Could you let me know if you recently unlinked a steam or perhaps used a different Ubisoft account entirely before resetting your PC?

I also suggest going through the steps here to ensure your steam is properly linked to your Ubisoft account.

Hey all! Thanks for sharing your experiences here - I'm sorry to hear each of you are unable to get into a match without crashing. (and in your case, Secret_Bepsi, your friend!) I'm really curious to know if anyone's getting some kind of error messaging consistently with this? Or perhaps any consistency in what map is being played?

As far as troubleshooting goes, I would like everyone to give the steps found here a try, as they're beneficial to improving your system's performance.

Hello there, The_Reaper.PtfO. In order to appeal a ban, you'll need to create a new ticket with our dedicated support team, who can look into your request from there.

Hey there, Mozzl3. Welcome to the forums! I'm sorry to hear you haven't received your credits. Sometimes it can take several hours for credits to properly populate. Could you let me know if these credits are still missing after this time has passed?

Hey there, crispy_chump. I'm really sorry to hear this is happening. This sounds like it could be from a number of things. First, I'd like to have you ensure that any unnecessary background applications are disabled while playing.

Aside from that, I'd like to also have you ensure the connectivity steps found here are completed, as well. This can help in the case that this is simply a connection issue.

Hey there, memoryKit! I'm glad you reached out regarding these account related queries! For these more 'account specific' requests, it's best you reach out to our dedicated support teams via ticket. To get started, please create a support ticket! You can also create a support ticket with our social media support on the Ubisoft Support Facebook or ... Read more

Hey all! I appreciate everyone sharing here. I'd like to assure that this is being looked into by the team. We ask that those affected share their experiences regarding this MMR inconsistency by upvoting/contributing to the issue's dedicated R6fix report. If there's any questions, feel free to ask them here!

Hello there, Taco_Surpeme! (That definitely made me hungry to read, LOL.) I'm sorry to hear you're running into these frequent crashes. It sounds as though you've done some troubleshooting already - but I'd like to ensure each of the steps found within this FAQ are completed, as they certainly can help improve system performance.

It may also help to ensure that any unnecessary background applications are disabled while playing.

Hello there, DES7ROYER_17! Welcome to the forums. We only support English for support here, as per the forum rules. We also have a French & German forum. Would it be possible to repeat your question in English?

Alternatively, you can open a ticket on our support site and an agent will get back to you in your preferred language.

Hey there, Mario_2-6! As per the forum rules, we ask that communication is limited to English. Would it be possible to repeat your question in English?

Alternatively, you can open a ticket on our support site and an agent will get back to you in your preferred language.