Ubi-Wan

Hey there, Corshmack. I'm really sorry to hear this. I can't imagine how frustrating it was to run into two crashes in a row - on the same exact match, too. It's definitely disheartening, so thanks for reaching out! Hopefully we can sort things out and get you back into Siege crash-free.

I'd like to see if we can troubleshoot these crashes - using the steps here. I also find it helpful nowadays to play with any unnecessary background applications disabled. Give these a try, cause I definitely want to see if... Read more

Hey there! Sorry to hear you're running into this authentication error. Typically this issue is due to being logged into the wrong Ubisoft account. If you're unable to recall or remember owning any other Ubisoft accounts, you'll want to reach out to our dedicated support team by creating a new ticket! Our team will able to have a closer look at things from there.

Hello there, bogibatina! I'm sorry to hear you're unable to play Siege after purchasing it due to this error. If you're unable to enter this key as it was not made for your region, you'd need to reach out to your original retailer for a replacement / refund, as Ubisoft Support is unable to provide game keys, or assistance for purchases not made on our store.

Hey there, DoctorBugoTTV! Welcome to the forums. Sorry to hear you've encountered this disconnect. Typically this error code is shown when a player has been inactive in-game for a longer time. If this was not the case, we highly recommend completing the connectivity troubleshooting steps found here, to clear your connection to our servers!

@kazarik Hello there! Thanks for sharing this. Our team is aware of similar reports, and are investigating a solution at this time. We ask that those affected by the issue create a new ticket and attach a copy of their ...

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Hey there, CZanubis0009. I'm sorry to hear about these freezes within The Division 2. I'd like to see if the troubleshooting steps found within this FAQ help resolve some of these crashing issues. With that said, though - you mentioned knowing about this for a long time. This makes me think this isn't simply random crashing - can you explain where in-game you're encountering this, if it appears to be consistently at the same spot?

Hello there, Defunter! Thanks for reaching out, and sorry to hear this skin's missing. I do know the unlock requires Blacklist to have been played. Could you try launching blacklist and play long enough to create a save at this time, then see if you're still unable to obtain the skin for the P90?

Hello there, Cold.Something. Welcome to the forums! I'm sorry to hear you've been unable to connect and play Siege. I'd like to have you ensure you've completed the steps found within this FAQ to ensure your connection to our servers is clear.

Ontop of that, however - I'd like to ensure you've tried running both Ubisoft connect, and Siege as administrator. ... Read more

Glad to hear things cleared up, parfreee! If you experience any further issues or have any more concerns, don't hesitate to reach back out to us!

Hello there, Oscarhoop! As well as everyone else who's curious about this - we're absolutely able to restore deleted characters, so long as we're able to catch them soon after deletion! (If I recall correctly, we don't suggest waiting over two weeks - a month to reach out regarding restoring a deleted character.

Of course, with that being said, I've restored your deleted character and you should now be able to play on them again! Give it a look to see if things are proper, Oscarhoop!

Hey there! Sorry to hear this authentication error is causing frustration. Typically this issue is due to being logged into the wrong Ubisoft account. If you're unable to recall or remember owning any other Ubisoft accounts, you'll want to reach out to our dedicated support team by creating a new ticket! They'll be able to have a closer look at things from there.

Hello there! Thanks for reaching out, sorry to hear about this disconnection you've encountered. I'm curious to know if you've ever encountered a disconnect such as this? You mentioned you were kicked mid match but also mentioned there being a match which was cancelled - could you clarify if you played in two different matches around this time?

Hey all! I'd like to start by thanking you, HippedOak0608! That R6fix is indeed where we'd like to have our players share their reports and similar experiences regarding this.

Do note that our team is monitoring this, and looking into things. We appreciate everyone sharing their experiences and thoughts regarding this while it's being investigated!

Hello there, Miron011! Thanks for reaching out with this, sorry to hear you're having trouble playing Siege with your Ubisoft+ Subscription! I'd like to check to see if you've tried completely closing Ubisoft connect, and re-launching it as administrator. I'd also like to have you try this with Siege, as well!

Hello there, Cinni_! Thanks for reaching out with this. I'm sorry to hear you're having trouble remembering your account's email address!

To get this resolved, you'll need to speak with our dedicated support team privately, to avoid sharing any personal information. I'd like to see if you're able to navigate here and create a new ticket with our dedicated support team. If you're still having trouble logging in there to create a ticket, you can also create a support ticket with our social media support on the ... Read more

Hey all! Thanks for reaching out regarding this MMR issue. Our team is indeed aware of this, and are looking into things. There's an R6fix report open which we encourage players to share their experiences on / upvote while this is being investigated.

Hello there! Thank you for reaching out with this. I'm sorry to hear that Siege is causing your CPU to run at 100%! Do note this is something our team has been aware of and are looking into. A few players reported that the steps listed below have helped them:

Set vsync to 60Hz lock the FPS to 120 OR deactivate Vysnc completely and lock the FPS to 120.
=> Inside R6 menu: Options -> Display -> Refresh Rate
=> Nvidia control panel: Manage 3D settings -> Global Settings -> Vsync -> Force On
=> AMD: Catalyst control center -> Gaming -> 3D Application Settings -> Wait for vertical refresh -> Put th... Read more

Hello there, RenaultClioGen5! Sorry to hear about this happening in Siege, especially after having been able to play without much issue for your previous placement matches! For starters, I want to ensure the troubleshooting steps found in this FAQ help clear up some of these performance issues. It may also help to ensure that any unnecessary background applications are disabled while playing.

Hey there, IIZeroHonor. Sorry to hear you ran into this and encountered such a lengthy ban. Might this have happened before at all? Support is unable to affect the status of temporary sanctions. It's important you only play while you're able to access clear internet connections in order to avoid such penalties.

Hello there, Jabador! In our FAQ for the contents in each edition of Siege, you can see that each edition of the game does not come with the 20 legacy operators automatically unlocked. You'll need to unlock them by means of renown or credit!