Ubi-Wan

Hello there, Chop.97! Thanks for sharing this. If you're able to test on both consoles, I'd like to have you preform general troubleshooting for both Playstation 5, and Xbox Series X, then see if these overheating issues persist? Additionally, I'd like to know if this heating issue occurs at any specific point in game? Such as during a match, or simply sitting at the menu?

Hello there, LonesomeGame! for starters, it may be a good idea to complete regular connectivity troubleshooting, to ensure your connection is properly communicating with our servers. Should things still persist afterwards, you may wish to reach out to our dedicated support teams by creating a new ticket. Our teams will be able to troubleshoot further with some more sensitive information there.

Hello there, AngryMandarine! I'm sorry to hear about this error kicking you out of game. I'd like to have you go through each of the BattlEye troubleshooting steps we have available. Feel free to reach back out if things seem to persist after!

Hey there, SkynetDDS! I'm really sorry to hear about these quick freezes / stuttering after having changed your system specs. Out of curiosity, have you been able to complete the troubleshooting steps found within this FAQ? They may help your system run smoother. It's also a great idea to ensure that you disable background applications which are unnecessary to gameplay while playing.

Hey there, Jvck-, welcome to the forums! I'm really sorry to hear about his occurring. If this is still persisting, I'm curious to know if connectivity troubleshooting helps resolve things.

Hello there, BackedSinger295! Thanks for sharing this. I'd like to know if you're able to grab a recording showing this issue occurring for us to review in more detail. Does this persist through gameplay? As in you're unable to hear audio within a regular match after?

Hello there, Auzz1! This issue would best be looked into when our teams can gather some more sensitive account information. Thus, I'd like to have you reach out directly to our support teams. To get started, please create a support ticket! You can also create a support ticket with our social media support on the Ubisoft Support Facebook or ... Read more

Hello there, and thanks for reaching out! I'm sorry to hear about these crashes. Firstly, it may be a good idea to complete some troubleshooting for BattlEye, as it appears to be specific here. It'd also be a fantastic idea to complete some general troubleshooting steps for your PC, as well.

Hello there! Thanks for sharing this, sorry to hear about it. It definitely sounds frustrating - especially given that you've never even used a controller! I'd like to know if you're able to see / disable anything related to controllers / gamepads found within the game's control settings.

Hey there! Thanks for reaching out. I'd like to get more information. When you say 'they kick you', do you mean you get kicked from the match itself, and disconnected to the main menu? Furthermore, are you able to access your control settings without being in a match actively?

@nerdybirdy83 Hello there! I appreciate you reaching out with this. I'm also sorry to hear it's happening. Could you grab a video showing this issue occurring with the guard being unable to be looted for us to review?

Hello there, Moon.R6. Welcome to the forums! I'm really sorry to hear these crashes are occurring. I'd like to know if these issues persist after completing the steps within this FAQ? If restarting your PC helps, it may be a good idea to ensure you shut down your PC each day. Additionally, I always like ensuring that all unnecessary background applications are disabled while playing the game. Give these a try, and let me know how things operate after!

Hey there, RuigeRonnie! Sorry to hear about these framerate issues. It sounds as though you may have given general troubleshooting a try, but be sure to double check each of the steps! When I experience drops in fps, I found that it may also help to ensure that any unnecessary background applications are disabled while playing. Give this a try as well!

Hello there, bigdragonkiler! Thanks for reaching out, and sorry to hear you're haivng these connection issues while playing For Honor. I'd like to have you complete some connectivity troubleshooting in order to clear your connection to our servers. Give these a try, and let us know if things appear to persist.

Hello there! Thanks for reaching out on this. I'd like to know if you've given this FAQ a look, as it has some relevant information regarding BattlEye, as well as troubleshooting steps I'd recommend giving a try!

Hello there, ItzTerka! Sorry to hear about this. I'd like to get some more information so I can best understand what you're encountering. Can you let me know if you're having trouble seeing the game itself in your library? Or are you having trouble downloading it?

If you're having trouble with game downloads, I highly suggest taking a look at this FAQ!

Hello there! Thanks for reaching out, sorry to hear about this purchasing issue. I'd like to have you create a ticket with our dedicated support team to have this looked into more closely. Please create a support ticket to speak with our team! You can also create a support ticket with our social media support on the Ubisoft Support Facebook or ... Read more

Hello there! Thanks for reaching out, and sorry to hear about this. I'd like to have you create a ticket with our dedicated support team to have this looked into further. To get started, please create a support ticket! You can also create a support ticket with our social media support on the Ubisoft Support Facebook or ... Read more

Hello there, Gravelord Kami! I'm sorry to hear about these strange ping spikes your friend is encountering. I'd like to see if the connectivity troubleshooting steps available here help clear some of these spikes.

Hello there! We only support English on the forums here, and we also have a French & German forum. Would it be possible to repeat your question in English?

Alternatively, you can open a ticket on our support site and an agent will get back to you in your preferred language.