Ubi-Woofer

Ubi-Woofer



26 Sep

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    Ubi-Woofer on Support Forums - Thread - Direct

Glad to hear that you were able to resolve the issue you were having and retrieve the clue you needed, @golfbuddy45!

If anyone else encounters any further issues with the Legend of Lugh or any other locations, let us know and we'll do our best to assist further or report the issues forward if necessary. πŸ™‚

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    Ubi-Woofer on Support Forums - Thread - Direct

I've asked for clarification on several topics further to my posts in this thread as you may be aware, @Kormac67...

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    Ubi-Woofer on Support Forums - Thread - Direct

If I - or whichever support agent is assisting you - is familiar with the item in question, it's easier for us to recognise them, but for any items we're unfamiliar with, it's always helpful to have the name in English so that we can search through the resources we have available to us and check for any existing reports, @stevez_pun.

I appreciate the efforts you're already making to provide the images and report the issues to us, but as I'm not a native German speaker, I can't understand the text of your images without assistance from a German-speaking colleague. We as...

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    Ubi-Woofer on Support Forums - Thread - Direct

Thank you for the video you provided, @Quasar108.

Having read your previous posts, I just want to clarify - is this not your first playthrough of the game and its expansions? Have you already played through them before, and taken over the trading posts before, as that's what I understood from you writing:

This is the first time this problem occures to me. I have already liberated every trade posts in previous games.


If so, I'd like to make you aware that we're investigating an issue currently whereby reloading a save after a post has b...

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    Ubi-Woofer on Support Forums - Thread - Direct

Oh, apologies for any misunderstanding @bielik01 - I just meant if you have any images or videos available, to provide them in the new thread you would be making, so that all related content is available there. I wouldn't ever expect you to start the game over just to grab some!

It would be appreciated if you could create a new thread to discuss this rather than mentioning it further here, for us to refer to that thread when creating a feedback report, rather than discussing it tangentally in a thread like this one. While the core issue is similar (ambiguous descriptions)...

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    Ubi-Woofer on Support Forums - Thread - Direct

To clarify the issue you are describing, @spirantcrayon22, are you saying that in your experience of the River Raids, you have only seen even increments of foreign supplies in multiples of 50? Whereas other players in this thread have different amounts than you have personally seen?

And ...

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    Ubi-Woofer on Support Forums - Thread - Direct

@jimmywon34 - Thank you for providing this additional information, I've passed it onto the developers now. Idunn's Heart is an unlockable skill in-game, which you unlock from the Bear Tree of the Skill Tree. If you have another look at the skill tree and see it equipped, do let us know! πŸ™‚

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    Ubi-Woofer on Support Forums - Thread - Direct

Hey there @SpirantCrayon22 - just wanting to check in and confirm whether you've resolved your own query by comparing the two settlement trees in-game?

Regarding the names being identical, I can appreciate that this would be confusing nonetheless. If you'd be able to provide images of each tree as they appear in-game, I'll be happy to forward the feedback that this could be misleading or confusing to the development team, so that they can look into this.

Thanks! πŸ™‚...

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    Ubi-Woofer on Support Forums - Thread - Direct

Just to keep you updated, @mecatalyst, I've requested a little more information from the QA team which reproduced this issue, to double-check whether the issue they were able to reproduce was just the visual discrepancies between the descriptions when viewing caught fish against their entries in the "Fantastic Fish and Where to Find Them" pages, or else if they also tried fishing in the rivers as you did and were unable to find the specified fish there despite it being stated that they can be caught there. I've done this as I read over the statement provided to us and it was a l...

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    Ubi-Woofer on Support Forums - Thread - Direct

Thanks for the confirmations, @bielik01. To address each of your bullet points -

  • The issue with Hati not showing as owned when viewing the Berserker Pack couldn't be reproduced by the development team on TU 1.3.1. They require additional videos / reports in order to investigate further.
  • The issue with the Modern Day Settlement pack not appearing in your Animus Store is not one that we have seen any additional reports of. Referring to the third statement, can I just confirm that the overall issue is therefore that the pack itself is not available to purchase, a...
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    Ubi-Woofer on Support Forums - Thread - Direct

Thanks for reporting your experience of this issue here on Discussions as well, @tprada14, and welcome to the platform. I am sorry to hear that you are also encountering issues with infinite loading when trying to load a save you've created while playing the Siege of Paris expansion.

I'm pleased to advise you and ...

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    Ubi-Woofer on Support Forums - Thread - Direct

Hey there @lordwinterbane - welcome to Discussions! I am sorry to hear that you have encountered an issue whereby you have been able to hand in medallions to Hytham, but not receive the associated rewards accordingly, due to it occurring prematurely.

Are you able to reload a previous save from before handing the medallions in, and continuing to play from there and try again to uncover The Father by attempting to obtain the letter needed from Hytham? Or are all of your saves from after the hand-in? If the latter, are you able to provide a video showing that you have handed the medallions in and can perform no further hand-ins, although the Father is left to uncover on the Order screen?

Thank you! πŸ™‚...

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21 Sep

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    Ubi-Woofer on Support Forums - Thread - Direct

Welcome to Discussions, @plenipote! I am sorry to hear that you are impacted by this issue with the cargo capacity of your longship during the River Raids as well.

As I mentioned above, this is a known issue currently under investigation by the development team. As soon as we know more about when a fix will be deployed for the issue, we'll let everyone know here in this thread and all other relevant threads. Thank you! πŸ™‚

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    Ubi-Woofer on Support Forums - Thread - Direct

Hey there @spirantcrayon22,

We are investigating extended loading times since TU 1.2.2 on all platforms, not just on PlayStation 4. We have a separate investigation dedicated to PlayStation 4 loading times in particular areas especially, but an overall investigation into load times is ongoing. As far as I can see, your report mentioning a 7-minute load time for River Raids on Xbox One is actually one of the initial ones we opened the entire investigation with, so please rest assured that it has been documented.

We'll keep everyone updated in the relevant t...

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    Ubi-Woofer on Support Forums - Thread - Direct

Hey there @MOBtx - please accept my apologies that your thread was missed previously, and did not receive a response. The issue you described in your initial post with only one of the two bears appearing to attack Birstan during "An Uncommon Proposition" is one that we had reported to us by other players, and was fixed in a previous title update according to the development team. I hope, as such, that you were able to progress with the quest since the time of your post and complete it, but should you still be encountering any issues with this quest or any others, please don't hesitate to get in touch with us again for assistance! Thanks. πŸ™‚...

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    Ubi-Woofer on Support Forums - Thread - Direct

Hey there @daghering - I've requested an update from the development team as there have been no updates provided to us recently regarding your report. Previously, the issue could not be reproduced and it appeared from your save file that the quest had been completed, so it may be that they are needing additional time to look into this for you.

As a quick question from myself, as I have played the game in full - have you already travelled to the arena in Jorvik, and tried to speak to the suspects there? Or do you not have any interaction prompts available in the arena as ...

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    Ubi-Woofer on Support Forums - Thread - Direct

@Azhrei21 - Any additional information that we can gather for the development team is useful, so this is why my colleague @Ubi-Milky has asked the above follow-up questions. The issue whereby the Idunn's Heart skill being equipped, even if inactive, causes a yellow glow is alr...

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    Ubi-Woofer on Support Forums - Thread - Direct

I'm glad to hear that progression isn't blocked for you at least, @gladi8ordude. If you continue to progress in the World Event, do you notice this behaviour occurring after each brawl you participate in? Or is it for instance just after the first or second encounter, but not both / all?

Do you happen to have any other videos exhibiting this behaviour, or know of any other players affected by this issue? πŸ™‚...

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    Ubi-Woofer on Support Forums - Thread - Direct

If you are not experiencing the auto save stuttering, @Azhrei21, then please do create new threads for each of your other issues as directed by my colleague @Ubi-Milky. Taking a thread purposefully off-topic is against our ...

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    Ubi-Woofer on Support Forums - Thread - Direct

Thanks for getting back to us, @menotaur69. I am sorry to hear that restoring the licenses did not help to resolve the issue with the freezing at the checking add-ons screen for you.

Could you please run through the other steps outlined in our PlayStation 4 troubleshooting guide ...

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