Ubi-Woofer

Ubi-Woofer



19 Oct

Comment
    Ubi-Woofer on Support Forums - Thread - Direct

I'm glad to hear that temporarily unequipping the "Idunn's Heart" skill has seen the glow disappear, @jimmywon34. I apologise for the inconvenience of this issue, and hope that we have an update to share soon as to when a fix will be implemented. For the moment, though, we have received no recent update from the development team.

I have passed forward the additional details you've shared pertaining to other outfits the issue occurs on for the team to refer to; thank you for sharing! 🙂...

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18 Oct

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    Ubi-Woofer on Support Forums - Thread - Direct

I assumed as much, @bielik01, but I did want to check!

The team have advised us that there was no substantial variance that they noted between the posted patch sizes and those downloaded by players. Could you please check the total installation size on your console as quoted in your system storage settings, so that I can compare this against the expected values we have / my own installation, as I'm also playing the PS4 version of the game on my PS5? Thank you! 🙂...

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13 Oct

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    Ubi-Woofer on Support Forums - Thread - Direct

Thank you for your reply, @wasdom_kung, and for letting us known that you have both completed all of the available River Raids and the full questline.

Could you provide us with screenshots or a short video clip showing your quest log with all of the quests completed? I'll then be able to open an investigation with the developers to look into the behaviour you're experiencing and determine if there is a way for you to progress, or if this is a bug.

Thank you very much!


12 Oct

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    Ubi-Woofer on Support Forums - Thread - Direct

Glad to hear you're pleased, @thenorfolkian! From what I've just read in the investigation, it looks as if trying to reproduce the bug but on horseback was successful, so it may be that the team did not attempt this initially.

We'll keep you all updated as to when the fix for this issue will be deployed, and for now, thank you for your patience! 🙂

Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Thanks for letting us know that the download size you were quoted was higher than that written in the posted patch notes, @bielik01.

Could you possibly confirm if you were on the latest version of the game at the time of download? If not, it is possible that you may have needed to download some additional previous update data in addition to the 1.3.2 patch. Alternatively, if any additional content downloaded at the same time, that could also be a possible reason for the increased size.

We're going to clarify if there were any changes made to the download sizes wi...

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11 Oct

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    Ubi-Woofer on Support Forums - Thread - Direct

Hello everyone,

Please accept my apologies for this delayed announcement. As previously communicated, a fix for this issue with Richardis remaining stuck in the cave during "The Queen's Gambit" was due to be released in TU 1.3.2. This update to the game was released on October 5th, and as such, this issue is now considered resolved.

If you are continuing to experience issues with this quest since the above date, please provide a video showing this, so that we can forward this to the development team and reopen the investigation if necessary. Thank you!

...

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06 Oct

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    Ubi-Woofer on Support Forums - Thread - Direct

Thank you for these additional images, @senna23ro.

Just to clarify the issues you are experiencing, am I correct in saying that these are that Octavian is still requesting 17 artefacts from you despite the fact that you already handed them all in and received the Gorgon Shield, as well as that the "Eivor's Saga" core challenge has not completed?

For the former, can you please clarify if this is preventing you from making additional progress in the game in any capacity, or if it is just an issue with the dialogue options available?

For the latter, can yo...

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Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey everyone,

I've merged together several threads dedicated to this issue whereby two sheaths appear on Eivor's back even when a single two-handed weapon is in use, as I saw that this topic was gaining more traction again. Thank you all for reaching out to us to share your thoughts on this, and I apologise for any inconvenience caused.

I'd like to reassure you all that this is a topic that the development team are already aware of, and I've reached out to them to find out whether it is intended behaviour or a genuine visual issue. As soon as I have any additional informtion to share with you all, I'll be sure to reply to this thread again.

...

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    Ubi-Woofer on Support Forums - Thread - Direct

Thank you for your reply, @stevez_pun. Just to clarify, as it is a little unclear, do you see the Ullrs pack showing as "owned", or not owned in the Animus Store for you? If possible, images to show where the pack appears for you, as well as the items from it that you own, would be much appreciated!

Can you also confirm if what you mean by the second half of your post is that you'd like the number of owned items from a particular pack to be displayed in the "owned" section of the Animus Store, if not the whole pack at once?

Thank you for any additional informat...

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    Ubi-Woofer on Support Forums - Thread - Direct

Hey there @danfox3388 - I sincerely apologise for the lack of recent update to your thread.

Checking in on the investigation opened by the development team, it does not appear that we have received any additional reports of this issue since your own so far. The team are still looking into the issue, however it is unclear if they have been able to reproduce it as yet. I've reached out to the team to try and clarify where they are at, and if there is anything that they are able to do about the issue. It may be that this issue is isolated to your playthrough and cannot be ...

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05 Oct

Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey there @nesoor - welcome to Discussions! Thank you for sharing your question here regarding purchaseable gear sets, and which skill tree they each align with.

Could you possibly tell me the specific item(s) that you're looking to purchase, so I can research into this for you, and get back to you with more information? You mentioned contacting us via our support system already as well - can you share the case reference number with me so that I can refer to any previous information you were provided with?

Thank you! 🙂...

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    Ubi-Woofer on Support Forums - Thread - Direct

Hey there @Tiger76742,

Welcome to Discussions! Thank you for sharing this troubleshooting information with other players here on the forums - I hope that it might help anyone experiencing issues with accessing their additional content!

Just referring to the title, are you in need of support with regard to purchases of Helix Credits? Or are you yourself without issue, but just trying to help others with theirs? Please let me know, and thanks again! 🙂


27 Sep

Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey there @sasy-91 - welcome to Discussions!

On these forums, we are only able to provide support in English. If you would like our assistance, I must therefore ask that you translate your query into English, to enable us to understand your issue and address it. Thank you in advance if you choose to do so!

If you would prefer to seek support in your native language (Italian, from what I can tell!) you are more than welcome to do so via our ...

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    Ubi-Woofer on Support Forums - Thread - Direct

Hey there @ermeyo92 - welcome to Discussions! I am sorry to hear that you are struggling to complete the quest "Wedding Horns" due to Finnr remaining on the ground.

Just to clarify, does he appear "dead" on the floor, rendering interaction with him impossible? Could you provide an image or video showing the issue itself if so, so that we can forward this to the development team alongside your most recent cloud save game for further investigation?

If you could also let me know if you have tried reloading a previous save and playing again up to the same point, to s...

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    Ubi-Woofer on Support Forums - Thread - Direct

Hey there @Chief_Keith117 - welcome to Discussions!

I'm sorry to hear that you have encountered this issue with the trade posts in Ireland whereby they show as already claimed when playing through the content again a second time (or reloading a save after the expansion has been completed).

This is an issue that the development team are investigating currently, and to aid them in their investigation I have forwarded your account details, provided image, the link to this thread, as well as your most recent cloud save file.

Should we require any addit...

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    Ubi-Woofer on Support Forums - Thread - Direct

@Nihil1375 - I am glad to hear that this workaround for crashes provided by ...

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    Ubi-Woofer on Support Forums - Thread - Direct

Hey @guest-U0j5heLv, welcome to Discussions! I am sorry to hear that you were having an issue with completing a quest provided to you by one of the Thousand Eyes agents.

From your more recent post, I understand that you were able to resolve the issue after the boar was set free - I'm glad to hear it! Should a similar issue occur for you again in the future, please provide us with an image or short video showing this so that we can take a closer look into this with you. Thank you! 🙂...

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    Ubi-Woofer on Support Forums - Thread - Direct

Thank you for your response, @defileddragon.

In order to investigate the crashes and performance issues that you are experiencing further with you, we will need you to complete our PC troubleshooting, as well as provide the information previously requested by my colleague ...

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26 Sep

Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Hey all,

I'll provide the official statement we have from the development team below with regard to weapon growth / shrinkage when unsheathed versus sheathed:

We can confirm that the weapon resizing is working as intended. Weapons becoming smaller as they're sheathed is done to help avoid major clipping issues during parkour, combat, and other common actions. As a result, this is not a feature that will be changed.

I hope that this helps clarify the perceived growth, and why this happens. I'm happy to pass forward any feedback you have on the visual elements of this process, however it is not something that is planned to be changed at present per the statement above. 🙂

Comment
    Ubi-Woofer on Support Forums - Thread - Direct

Thanks for helping out @azullFR - you've done us a great help there! 🙂

...

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