Ubi-Woofer

Thanks for getting back to us, @bielik01. Just to confirm, is the full list of issues you're still encountering the following?

• That Hati is not marked as owned when viewing the Berserker Pack, despite having been acquired as part of the Limited Content Pack
• That the Web Tree was not marked as owned when looking to purchase it in Reda's store, despite already being owned as part of the Modern Day Settlement Set (may need a little bit of clarification on this one if I have misunderstood you!)
• You're unable to view your purchase of the Modern Day Settlem...

Hey everyone - I have exciting news! Your guesses were correct!

I was able to discuss this mysterious item with the development team and Community team, and it has been confirmed that this item was originally a healing balm for Odo's wife named "Oil of the Sick", and ended up being removed as part of TU 1.3.1 as it has no use in-game. I don't have any further details as to what the item was intended to do, unfortunately, but hopefully knowing for definite what the item was meant to be will satisfy lingering curiosities!

Thanks again for reporting this to the team, and great investigative work!

Hey there @AORUS2017 - thanks for reporting this visual issue to us! I've seen players reporting that torches don't have flames before, but not that fireplaces don't have fires in them!

I asked my colleagues @Ubi-Borealis and ...

Hey there @Totally-Found - welcome to Discussions! I'm sorry to hear that you have been unable to unlock the "Do What is Right" achievement on Xbox Series X|S after completing the Siege of Paris campaign.

If the achievement has still not unlocked for you, could you please provide me with a screenshot or short video clip demonstrating that the campaign has been completed, as well as one showing that the achievement is locked for you? I'll then be able to pass these details to the developers to see whether there is a known issue with this particular achievement. We are ...

Hey there @UndeadChristdog - welcome to Discussions! As a quick heads-up, I merged your two threads into one as they appeared to be for the same topic. In future, rather than creating a duplicate topic, if you've posted in the wrong section, please flag your thread to a moderator so that it can be moved to the right place. That helps us to avoid multiple agents or members of the Community team looking into the same topics! Thanks.

Regarding the issue you have encountered, I am sorry to see that Pierre appears to be lying on the floor dead, causing issues for you with travelling to Francia. Can you please advise me of whether this issue persists if you load an older save, or after reinstalling the game fully? Have you performed any of our ...

Thank you for providing this video as well as the accompanying screenshot, @fcpa05. I can clearly see the visual issues you are describing, particularly the blurred / pixelated seam lines on the outer edges of the hood itself.

I've forwarded your report to the developers for them to look into more closely, along with a copy of your most recent save file. I'll keep you updated as to any new information I receive regarding this issue. Thanks again for taking the time to reach out to us and report this, it is much appreciated! ...

Hey there @ROADCRACHER - welcome to Discussions! I am sorry to hear that you are struggling to defeat one of the Drengr in Ireland due to them falling over the cliff, and into the sea.

Could you please specify for me which Drengr you are referring to, and also if you have checked for their body at the base of the cliff to try and confirm the kill? Are you unable to locate the body underwater?

Have you tried returning to the world event at a different time, to give it time to reset automatically if incomplete? Or has this not worked for you either? Thanks for a...

Hey there @bigman107str - welcome to Discussions! I am sorry to hear that you appear to be missing an item you have purchased from the Helix Store from your inventory. Just to confirm, is the only item that you are missing the Isu Knight armour? Has this appeared in your inventory in the two days since your post was made, or is it still missing now?

If it is still missing, I would recommend ...

Glad to hear that you were able to log into your account after clearing your browsing history and cookies, @aluthriel.

Regarding the investigation into this issue with the Suthsexe Fly Agaric mystery, we're unable to provide an ETA for a fix as one has not yet been identified. At present, the team are still attempting to reproduce the issue, as so far their attempts have been unsuccessful. Once we have any new information to share, we'll be sure to do so here on the forums in relevant threads as well as via the patch notes for the title update where the fix is implemente...

Hey there @jameslogan491 - thank you for sharing your experience of these issues with long load times on PlayStation 4. I am sorry to hear that you feel that a significant portion of your time is spent on loading, rather than playing, the game.

I've passed forward your comments to the development team for them to review. If you would be at all able to capture a video showing the long load time particularly upon game launch, and share it with us via a sharing site such as YouTube, that would be much appreciated.

Please do also post in the ...

Excellent, very glad to hear that you were able to locate him now, @badsitheone! If you have any other questions or concerns that you need our assistance with, don't hesitate to reach out to us again.

Thank you for providing this video, @badsitheone. I noticed that rather than "The Wages of War", you had the "Children of Danu" quest tracked in the video. When tracking "The Wages of War", do you have an objective marker to follow? If selecting to track The Deer from the Order menu as well (using Square) are you able to locate him in the appropriate location?

Please provide a new video showing these two active markers, and that you're unable to locate The Deer, if the issue persists. Thank you. ...

@ScifoMc - I have merged your thread with the original that you referred to in your post; I hope that you don't mind! This way, we can keep as much relevant information together as possible. Having watched your video, I just wanted to clarify as well; is the body on the floor not the body of Orwig himself? Is the issue actually that he is spawned dead, rather than alive? Please update us as soon as you can with clarification! ...

Thank you for letting us know that the troubleshooting provided did not resolve the issue for you and unlock the challenge, @MiSc1985. It is much appreciated that you were proactive in providing an image showing the progress bar filled in as well.

I've sent your cloud save, provided image and provided description off to the developers now for them to look over. I've also reopened the investigation into this issue to see whether a fresh attempt at reproduction can be attempted. I'll keep you updated with any news I receive. Thanks! ...

Thank you for these two new reports, @SteveZ_Pun and ...

Glad to hear that the issue was resolved foryou both, @kariminator_x and @B00MSIE!

As this was a temporary degradation, and it is now resolved, I'll lock this thread...

Hey there @majorsalty - thank you for sharing your report of this issue here on Discussions, and I am sorry to hear that you are also affected by the issue.

Can you clarify the following details for me, so that I can pass forward these details to the development team?

• Approximately when did you activate the first booster?
• Approximately how much playtime has elapsed since the booster(s) were activated?
• When did you claim the reward bundle from Twitch Prime?

If possible, it would be appreciated if you could also provide an im...

Hey there @anolinmcginnis! The crash reports generated by Ubisoft Connect are forwarded directly to the developers, and to my knowledge, are not accessible by players. If wishing to try and diagnose any possible localised issues, I'd recommend running a ...

@Jack287346 - I am sorry to hear that you struggled to complete the River Rhine due to crashes, and issues with Eivor "teleporting" away! I'd recommend running through these troubleshooting steps if experiencing crashes in-game on PC. They're known to resolve many common, localised issues for our players, so we like ...

Hey all,

Please accept my apologies for the delayed update to this thread.

@meanhx - Glad to hear that when checking a day later, your progress towards the challenges had been updated and reflected correctly. I hope that the same was true for after the second time you mentioned having this issue? If you ever encounter a similar issue again, please let us know so that we can check whether there is any ongoing degradation to our services or known connectivity issues.

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