Ubi-oof

Hey there @patrikmicrosoft !

If you'd prefer to receive support in another language, you're welcome to create a support case on our website, and a member of your regional team will be able to assist you further. Alternatively, you can also contact our ...

@BuG Thanks for the information! It's possible that we patched the issue previously and the bug came back. To check, were you able to complete the troubleshooting steps that Ubi-Mark provided you with? It is important that we complete all of the steps successfully before we proceed.

Hey there @Malikye74
We're sorry to hear that Roller Champions is crashing for you. We'd like to look into this issue further and see what we can do to help. To start, are you seeing any error codes or messages when this crash occurs? If you are, please send us a screenshot of the error so we can include that with our investigation. For good measure, let's do all of the troubleshooting steps in this FAQ as well. >> https://ubi.li/e4DRO Those steps will eliminate most common causes and will help us to further narrow down the root issue.

@pesto We appreciate you confirming that for us! If you're willing to, please provide us with a short video clip of you purchasing the axe again, and then showing the weapon missing from your inventory. (Please upload it to YouTube as an unlisted or public video, and then leave the link here.) Also, can you let us know which game edition (Standard / Gold / Ultimate) you own, and whether it's a digital or physical copy? Lastly, if you can provide us with a screenshot from your main menu showing the patch version, that would be super helpful as well!

@Oni_Wun Thanks for reaching out! To clarify, did you previously own the armor piece that is missing? Can you let us know which specific armor piece it is? Lastly, can you also send us screenshots of your armor inventory? Once we have the images, we'll be able to look into this further for you. Cheers!