Hey @bertha1957, sorry for our late response! Just to check, are you still seeing this happening in-game? If you are, we would like to look into this further and get it reported. To proceed, please log in to our support website and submit a new ticket for this issue. If you have a short video clip of this happening, that would be super helpful as well! 
Hi there @Poutine-Vlad! Please note that you're currently within the English Player Support discussion board. If you would rather receive support in another language, you're welcome to create a support case on our website, and a member of your regional team will be able to assist you. Alternatively, you can also contact our ...
Read moreHey there @Wild88WolF! I would like to provide you with a short list of common issues to check first that will save us some time. After that is completed, if this issue still occurs, we will need to proceed through private channels. Please take the time to check and confirm the following:
Once these have all been successfully confirmed, please wait 48 hours in case there is a delay with any of the previous purchase...
Hi there @ItsSpodermen! For this specific issue, we'll need to proceed through private channels. Please log in to our support site and submit a support ticket along with a screenshot of your referral page, showing that your invites were accepted. Once that has been done, one of our agents will review everything and then follow up with you directly as soon as they are able to. ...
Hey @Maciaaas7, sorry to hear that there has been a delay! It looks like one of our agents was able to follow up with you directly through your support ticket. Just to confirm, are you still receiving this authentication error? If so, please direct your response to the support ticket that you have open and let us know if you still need further assistance.
Hey @SiestaYonJyuGo, thanks for bringing this up! As a test, please rebind the 4 key, apply that change, then swap it back and apply it again. After that has been done, can you check and see if this still occurs? Let me know either way, thank you!
@shallow_pie We appreciate you taking the time to follow up and let us know that this has been resolved for you! Just to check, are you using multiple monitors? Is the refresh rate on your monitor(s) adjusted at all, or are they still set to native/default?
@Fabermagno To confirm, were you able to complete the troubleshooting steps that Ubi-Milky provided you with? If not, please do them now as they are designed to improve connection stability for home networks, which is the preferred connection type for our games. Once those troubleshooting steps are completed successfully, please complete ...
Read moreHi @Vexanon thanks for bringing this to our attention! I'd like to look into this further and see what can be done to help. To clarify, I have a few follow-up questions:
For good measure, let's go ahead and make sure all of these troubleshooting steps are completed. After th...
@Soldier_of_Dawn Thank you for following up! For future reference, you will not need to update us on the issue from your end at this time. As previously stated, we have added the information you provided to the report on this issue, and our development team is working on fixing the problem. If they request any other information, we will let you know. We do apologize for the delay in having this resolved, and any other updates will be announced through our official channels.
Hi there @X-MCLOVIN-X! If you'd prefer to receive support in another language, you're welcome to create a support case on our website, and a member of your regional team will be able to assist you further. With that said, I am m...
Read moreHi there @linlu1101! Please note that you're currently within the English Player Support discussion board. If you'd prefer to receive support in another language, you're welcome to create a support case on our website, and a member of your regional team will be able to assist you further.
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Hi there @Ramius_252! Please note that you're currently within the English Player Support discussion board. If you'd prefer to receive support in another language, you're welcome to create a support case on our website, and a member of your regional team will be able to assist y...
Read moreHi there @AfterHourAsh, thanks for bringing this up! Our teams are aware of this issue with the CPU usage, and it is quite the conundrum. We do apologize for the frustration and delay in having this fixed. We'll be sure to announce any updates we have on this through our official channels.
Hey @rolex! To clarify, Y7S3 hasn't started yet. Once the new season is live, if you don't receive your charm, please open a support ticket and let us know!
Hey @SpirantCrayon22! The issues with the missing merchant in Fornburg and the missing drinking game in Alrekstad have both been reported and are under investigation at this time. I'll go ahead and include your info with those reports to be safe.
Also, you mentioned a howl tattoo, but are you talking about the Ymir Scream chest tattoo? Can you tell me more about the issue you're experiencing with it? Thank you!
Hi there @Maxon99WRZ, thank you for reaching out! I'd like to collect some additional information on this issue. First, please check and make sure that your save is backed up to the cloud, and after that, I'd like to ask a few follow-up questions:
@Randelia Thank you! I got this info and your screenshot added to the report on this issue.
@Randelia Thank you for confirming that! Our friend Ubi-Keo got this reported successfully, and our investigation team will be able to look into this further for us.
@PHILIP-PELE Thank you for taking the time to get all of those steps completed! Your system clearly meets minimum requirements, and those troubleshooting steps help us to eliminate most common causes of crashes like this. To proceed, I'd like to take a look at some of your system files. If you don't mind, please open a ticket on our support website with ...
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