Ubi-oof

Hey there @GreyDadel, thank you for bringing this up! I don't have any direct answers to your questions but I would like to look into this further and see what I can do to help. To start, can you knock out the troubleshooting steps in this FAQ article? Those steps will make sure the game is running properly and efficiently, and it will eliminate most causes of...

Hi there @AqOn01! I haven't heard of this blueprint missing before, but I would like to look into this further and see what I can do to help. Please start by completing the troubleshooting steps in this FAQ and let me know if this issue still occurs. If the blueprint is still missing after those are done, can you provide us with a screenshot showing your season pass level a...

@hpoonis2010 See my above post ^ This has already been reported, but thank you!

Hey @hpoonis2010, thank you for taking the time to reach out! This issue has been reported and I can confirm that our team already has a fix planned for an upcoming patch.

Hi there @Lady_wildeA! Thank you for taking the time to reach out for help! I can confirm that this issue has been reported and we are still collecting information on this issue for our investigation. I went ahead and included the provided information with our report to be safe.

@Overfl0w84 ...

@Got-Doook Thank you for your suggestions! Just to confirm, were you able to open a support ticket with the requested files attached?

@razor12345678 For good measure, can you knock out these basic troubleshooting steps for me? Once they are done, try again and let me know if this still happens. If it does, I'll go ahead and submit a new report on this issue and our investigation team will be able to look into this further for us. Thank you! ...

Hey @token807420365, thank you for bringing this to my attention! Let's start by completing the troubleshooting steps in this FAQ. After those are completed successfully if you're still having this problem, please let me know and I'll be able to assist you further.

Hi there @HerrHalvasiat! I'm sorry to hear that you are having issues with your purchase. It is possible that your purchase is simply delayed, which can happen from time to time. Please allow 48 hours to pass before we proceed. If your purchase is still missing in Ubisoft Connect after 48 hours, please open a support ticket for this issue and an agent will be able to follow up with you directly.

Hey @Traumahawk, this was posted to the wrong section and I moved it to the Player Support section so that you could get assistance from the Support Team. Sorry for the confusion!

@ItachisAugen You can upload the video to YouTube and then link to it here!

@AndreasGri If you can provide us with a short video showing the icon has disappeared,...

@aryabakh Thank you for following up on this issue! As my esteemed colleague mentioned, we can go ahead and turn off both Motion Blur and Depth of Field as a test. Once that's been done, please check and see if the NPCs still have this visual issue.

If the blurry/stretched effect still happens, we can also knock out the troubleshooting steps in this FAQ article f...

Thank you @azullFR!

Hey there @Tazz6933! To clarify, if you are already receiving the prompt to speak to Randvi about Wincestre, then you should be able to select Wincenstre on the alliance map. It is a tiny region, just surrounding the city itself, not the whole region of Hamtunscire. Check that part of the map again and let me know if you still need help!

@Gompy16 Heard, thank you! We appreciate your help

Hi there @atributes16! I'm sorry to hear that you're having these issues with the helix store. For purchasing issues, we will need to proceed through private channels via support ticket. If you already have a support ticket open for this issue, an agent will be able to follow-up with you there.

@Leoam22 Is your game crashing at all prior to this happening? If so, are you receiving any error codes or messages? Just to check, are you noticing any other patterns when you're unable to load your previous save?