Hi there @NarcissismNL42, thank you for reaching out! I am sorry to hear that your issue has still not been resolved.
I can confirm that your information was documented and included in our report about this. However, for security reasons, we will need to proceed through the support case that you have open on the issue. Again, I do apologize for the delay in having this sorted out and the frustration it has caused.
@An0nymio Thank you for chiming in!
To clarify, have you already completed the troubleshooting steps that were suggested?
@LtWaterboy Awesome, thank you for following up with information about the steps you took! I am going to pin that response so that others see it first when they open this topic.
I really appreciate your help!
Hi there @Zombiehunters71, thank you for reaching out! I'd like to look into this issue further, collect some additional information, and make sure that it has been reported for investigation. To cover all of our bases, I would like to complete some basic troubleshooting to rule out as much as possible, and I have a few follow-up questions as well.
The following steps are a great place to start:
Thank you to everyone who contacted us through the discussion board about this issue!
TLDR:
This should have been fixed a few hours ago! Do a quick reset of your PC and if this crash still occurs, reply to this thread and let me know. Thanks!
Hey @Lord047!
I can confirm that this issue has been reported from our end but as you mentioned, the fix will likely need to come from Nvidia. I actually had this issue as well with my 1660 Ti and it affects numerous non-Ubi titles as well.
On the bright side, you should be able to do a simple rollback to the oldest driver version that is still available, and you should see a drastic improvement. This issue started gettin...
Hey @Ieadrr, thanks for reaching out!
To clarify, our support teams do not place blame on anyone's hardware or system, and we do apologize if that's how our response was perceived. Any time that we suggest basic troubleshooting steps it's because we are trying to rule out as many variables as we can and narrow down the cause to further help our investigation teams.
With that said, this issue has been reported and our teams...
Hi there @nzgtx590, sorry for the late reply! It looks like this was posted in the wrong area of our discussion board so I went ahead and moved it over.
For security reasons, we're not able to assist with account related-issues through public channels and we'll need to proceed through the support case that you have open for this issue. I also redacted the case number that you included, to prevent additional risk.
It should also be noted that opening multiple support cases for the same issue and requesting updates on your support case will cause further del...
Hey @B8Y4GA, this was posted in the wrong area so I moved it over!
Just to check, is this still happening?
If it is, when did it start? Are you getting any error codes or messages when this occurs?
Thank you!
Hey @BlacKnightHD, thank you for sending this in!
I'd like to make sure that our teams get to look into this further. Just to check, were you able to report them successfully in-game?
Hey there @Xify0302, thank you for reaching out! Please note that you're currently within the English Player Support Discussion Board, and we are only able to help in English within this Discussion Board. This is because we try to avoid automatic translation tools to make sure we're avoiding any potential misunderstandings.
If you'd prefer to receive support in another language, you're welcome to ...
@XBL_Laberbacke So if that's the only response that you think you'd get, why post it in General Discussions? Player Support is clearly where this needs to be unless I'm missing something.
Hey there @Aphex81! I moved your topic over to the Player Support category so that we can look into this further and follow up on this issue as needed.
First please take the time to work through these steps:
Hey @AcidVenus, sorry for the late reply! I moved your topic over to the Player Support category so that we can look into this further.
Just to confirm, are you missing any progress after the install?
If you are, please follow up with me through this thread and let me know. Thank you!
Hey @PatrickMarvel09! I appreciate you taking the time to send this in and for providing us with a short video clip showing this as it occurs.
I am seeing that one of my colleagues reported this already and our teams are looking into it further for us. For good measure, I got your information documented and included everything with the report in case it's needed.
Thank you so much for your help!
Hey there @Tyranmedic, thank you for sending this in and providing us with the YouTube video! I'd like to look into this issue further and see what I can do to help. It looks like this topic was posted in the Discussions category so I took the liberty of moving everything over to Player Support. That way our support teams can look into this further and follow up with you as needed. First I'd like to confirm a few things to save time:
If you haven't done them yet, please tackle the technical troubleshooting steps that apply to your platfor...
@shoesgfx @GnarlyAtol1793
If you don't mind, can you check if the instructions provided by ...
Hey there @khajindary!
Just to clarify, can you explain exactly what is happening but in more detail? That would be super helpful, thank you!
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