Hi there @Mesakaga, sorry for the delayed response to your topic! Just to check, have you seen this specific issue happen before, or did this start after the most recent update? After that, let's go ahead and complete the troubleshooting steps in this FAQ for good measure. Once those steps are done successfully, please check and see if any jomsvikings drop their atgeir af...
Read more@Jebbadiah76 Awesome, thank you for following up to let us know! They should be able to assist you further with this purchasing issue through Twitter DMs.
Hey @hpoonis2010, thanks for reaching out about this issue you're encountering! Just to check, can you let me know which platform/console you're playing The Division 2 on? After that, are you seeing this with any other convoys?
Also ...
Heya @Jebbadiah76 I responded in the other thread to keep things a little neater!
Hi there @Simon_Hats! I'd like to look into this further and see what I can do to help. Just to check, can you let us know which PS4 controller you're playing with? After that, let's go ahead and knock out these troubleshooting steps to start off. After they're completed successfully, please check and let me know if this still happens while you're playing.
@Jebbadiah76 I am sorry to hear that this is still happening! Players should be able to log in with our support site and then open support tickets as they are needed. Just to confirm, were you able to complete the rest of the troubleshooting steps as well? If those haven't been done yet, please do them now, and be sure to try opening a case through incognito mode on Google Chrome.
@OOOptimus Okay, awesome! Please do let us know if you continue to experience this FPS issue after disabling your recording software, and we'll be able to look into this further for you.
@Jebbadiah76 Ah okay. To answer your question, I am unable to open the ticket for you but let's do some quick browser troubleshooting and see if that helps.
Hi there @Jebbadiah76! Sorry to hear that the credits you purchased haven't shown up yet. Since 48 hours have already passed, we can knock out the troubleshooting steps in this FAQ as well. After those are completed successfully, if your credits are still missing, let's go ahead and ...
Read moreHi there @HeR0o! Please note that you're currently within the English Player Support discussion board. If you're comfortable proceeding in English, please tell us more about the issue you're experiencing and be sure to translate it to English. Otherwise, if you'd prefer to receive support in another language, you are welcome to ...
Read more@MossPigeon I'm sorry to hear that you're still encountering this graphical corruption issue, and I do apologize for the frustration. Our investigation team is aware of the bug, thanks to the previous discussion threads, but I'd like to help get some more eyes on this issue! 
Since you already did the recommended troubleshooting steps, I went ahead and added the information, video, and screenshots that you provided to our report. I wi...
Hi @Gorgomir thank you for reaching out! To answer your question, we do not sell the pass or pack separately from the Ultimate Edition. Aside from re-purchasing the game, another decent alternative would be getting Ubisoft+, because that content is included with the subscription as well.
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@DarthJonezzu thank you for taking the time to get those steps done for good measure. I submitted a new report for this issue with the Sigrblot Festival, but I would like to collect additional information to help with our investigation. If you don't mind, can you try loading an earlier save file as a test, and let us know if this issue with the festival's assets still occurs? If this fixes the issue for you and you are able to see/interact with the festival, please let us know.
Hey @GameGeekJosh thanks for reaching out! I was able to look into this for you, and I have a good idea of what happened here. However, for purchasing and account-related issues, we'll need to discuss this through private channels. Please open a support ticket, and one of our agents will be able to help with your ticket. For good measure, you could also link to this thread in your support ticket, and that should save some time as well. 
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@DokiDokiWang thank you for the question! This issue has definitely been reported and our teams are working on fixing it for us. To check, can you provide us with your friends' Ubisoft usernames? Also, if you have the Match IDs for the matches you've played with them, that would be super helpful too! 
@D_BEAST-CT @Lie-nus Yeah, if you can send us a screenshot of the exact error message or code that you're receiving, that would be super helpful! 
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Hey @MercuGmes ! Just to check, if you rename the file to end with .mp4 does that convert the file for you?
Hi there @Nomaki2142 thank you for reaching out! I am the friendly neighborhood support agent, here to help with any launching issues you may be experiencing 
First, if you haven't tried launching Siege from the Xbox application yet, please do so now. If Siege still doesn't launch that way, let's go ahead and knock out the troubleshooting steps in this FAQ from our support site. Those steps will eliminate most common causes of launching/freezing prob...
Hi there @GassyKevin ! Thank you for reaching out, and I am sorry to hear that you're encountering this problem. If you don't mind, I'd like to ask you a few questions that will help with our investigation, and then I can add everything to our report.
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