Hi @PhantomPraetor, thank you for reaching out with your question! To clarify, you should be able to deconstruct an item by first hovering over it and then holding down your RS. After a brief second, the item should be successfully dismantled. If that is not the case, please let us know and we'll be happy to assist you further. 
Hi there @Oatiecrumble, thanks for sending this in! I definitely haven't seen this before and I would like to look into this further. Just to check, have you seen this before? Have you seen this since you took the screenshot?
For good measure, please knock out these troubleshooting steps and let me know if you're able to do this again. Either way, I'd like to know! I'll be happy to assist you again and we can s...
Hi there @SypherX_, thank you for reaching out! I can confirm that our team has been informed of this issue and they are already working on a solution for us.
Hi there @BortolinDiego! Please note that we're only able to help in English within this Discussion Board. This is because we try to avoid automatic translation tools to make sure we're avoiding any potential misunderstandings. We believe it's better for our players to communicate with support agents and other players who also speak their preferred language.
If you'd prefer to receive support in another language, you're welcome to ...
Hi there @Zaxielo, I'm sorry to hear that you're having some crashing troubles! I would like to help and get you back to the game. First, please take the time to knock out some basic troubleshooting steps for me and if this crash happens after they are completed, I have a few follow-up questions as well. Please start with these steps:
Heyo @suschunga, I merged your topic with the mega-thread about this issue just to keep you in the loop. This was reported and per the post from @Ubi-TheBerry our investigat...
Read more@Trophydreamer Thank you for the input and tips!
Hi there @TheFunMachine, thank you for reaching out! We have been investigating similar reports of an entire lobby experiencing 150+ ping, and I'd like to include your information with our investigation. Can you provide me with the match ID for the last time you saw this happen? Also, can you recall if anyone was kicked from the match altogether? If anyone was kicked, was it everyone or just certain people?
@Proxy1893 Apologies! The troubleshooting steps that we provided were not intended to place blame on your hardware, they are simply to ensure that the game's software is performing correctly before we proceed. If you have already completed the technical steps, please complete ...
Read moreHey there @aprum, I'm sorry to hear that you're encountering this error. I'd like to look into this further and see what I can do to help. First, I would like to complete some basic troubleshooting steps that should solve most causes of issues like this. If your operators are still missing after that, I'd like to collect some additional information. Please start with the following steps:
Hiya @BLURAY71, thank you for bringing this to our attention! I'd like to look into this further and see what I can do to help. First, I would like to complete some basic troubleshooting steps that are easy and solve most causes of issues like this. If your operators are still missing after that, I'd like to collect some additional information. Please start with the following steps:
@LonelyWith69Ms @Genkotsu11 @ZIrkleon Thank you for letting us know that this has affected you as well. This has been reporte...
Read moreHey @NikolasS54, thank you for reaching out! Just to confirm, are you experiencing increased crashing as described in this thread?
Hi there @guvantO-O! Please note that we're only able to help in English within this Discussion Board. This is because we try to avoid automatic translation tools to make sure we're avoiding any potential misunderstandings. We believe it's better for our players to communicate with support agents and other players who also speak their preferred language.
If you'd prefer to receive support in another language, you're welcome to ...
Hii @zeBaconcake, thank you for taking the time to provide us with your feedback! I would like to look into the crashing issue that you described and see what I can do to help. I'd like to start off by completing some basic troubleshooting steps and if this crash happens again after those are done successfully, I have a few follow-up questions:
Hey @Stevoh91, thank you for reaching out! I'd like to look into this issue further and see what I can do to help. Just to confirm, did the game crash while you were trying to collect one of the shards? Or did one of the shards get stuck at any point? Next, can you let me know which console/platform you're playing Valhalla on? After that, please check and make sure that your save file is backed up to the cloud. Thank you! ...
Hiya @MrBluBiolet! I am sorry to hear that you're having this launching issue, and I would like to look into this further to see if I can help. First, I have a couple of questions and some troubleshooting steps to cover:
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@SpirantCrayon22 Oh I completely agree, Valhalla definitely can have some lengthy load times 
I just wanted to make sure the game software was executing properly before we proceed! Even if issues are reported, our teams will want to be updated on topics like this and will sometimes want additional information etc.
@matt_archer1 Thank you for the picture! To be safe, can you knock out the troubleshooting steps in this FAQ for me? Those will fix most causes for common visual bugs like this, and I'd like to be thorough. After those are completed successfully, if your arrows are still floating at your side like this ...
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