UbiExcellent

UbiExcellent



16 Jan

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    UbiExcellent on Support Forums - Thread - Direct
WrecK3rr: Thanks for waiting! Upon further evaluation, the items you've noted are not obtainable via the caches listed, but are available in the caches via the Season rewards track. I recommend focusing on gaining the "Season 4 End of Watch" caches which are obtainable via the Season rewards track through levelling up in order to receive these items.

14 Jan

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    UbiExcellent on Support Forums - Thread - Direct
WrecK3rr: Thanks for waiting! The development team is having a hard time with reproducing this error on their end. Would you be able to provide the specific items you are looking for from opening caches please?
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    UbiExcellent on Support Forums - Thread - Direct
Hello WrecK3rr! I greatly appreciate you bringing this to our attention. I've requested clarification from the development team on if this is intended behavior or not. I'll update you as soon as I've received more information!

13 Jan

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    UbiExcellent on Support Forums - Thread - Direct
Hi everyone, and apologies for the time it has taken us to get back to everyone that has added to this thread. This issue has been reported to the team and the footage you all have provided has been added to the report. Many thanks for that! We'll follow up with any updates.

12 Jan

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    UbiExcellent on Support Forums - Thread - Direct
Hi everyone! I'm sorry to hear you all are encountering this issue with the Restorer Hive consuming all charges at once and apologize for the wait. Our teams are requesting the following if possible, to further their investigation of this issue:

-An image showing your gear with the stats visible
-An image with your skill panel, showcasing the skill stats
-A video from the beginning of the encounter that showcases the Restorer Hive consuming all charges at once

Once received, I'll be happy to forward these to the appropriate team!

Please also keep in mind the ... Read more

10 Jan

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    UbiExcellent on Support Forums - Thread - Direct
Da-TramaLLama: I believe my colleague Ubi-Swaggins was defining Co-op as joining another agent's world. Please let us know if you've done this yet and if you've had any luck with getting the blueprint this way. I'd also like to request a screenshot showing the Chatterbox in your crafting station please.
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    UbiExcellent on Support Forums - Thread - Direct

@silversage86 Your frustration is completely understandable. Once our teams have received more affected save files, they will be able to continue lookin...

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    UbiExcellent on Support Forums - Thread - Direct
Hexenvalor: I'm sorry to hear that you're still unable to obtain the utility storage key. Would it be possible to request video footage showing the key not dropping for you after killing the flame thrower NPC?
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    UbiExcellent on Support Forums - Thread - Direct
Hi folks! I'm sorry for not getting to this thread sooner and for the difficulties caused by these severe FPS drops since TU 12.

panikos46: Please let me know if removing the GFX card and plugging it back in has resolved this issue for you, or if you're needing continued assistance. If it's the latter, I'd like to request that you submit your system files to our Technical Support teams, so the... Read more
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    UbiExcellent on Support Forums - Thread - Direct
YAOOI-KSA: That's very strange, but I appreciate you letting me know! Moving forward, I would suggest verifying the game files to ensure there aren't any missing or corrupt files that could be impacting your gameplay. If these steps do not resolve this issue with your camera becoming misaligned, please update this thread!
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    UbiExcellent on Support Forums - Thread - Direct
Hi InstrutorFera! I'm so sorry to hear about this deleted agent, but I'm happy to see that our Support teams were able to assist you further with this! Please let us know if you are needing any additional support regarding this agent, and we'll be happy to help.
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    UbiExcellent on Support Forums - Thread - Direct
Hi staticXorcism! I'm incredibly sorry for the difficulties caused by this issue with the camera no longer panning smoothly. In order to rule out any issues with outdated software or missing files, please complete the steps listed our dedicated PC guide. I would also suggest ensuring your mouse drivers have been updated recently. If you find that the camera movement is still lagging after completing these steps, please let me know if the various mice you've tried are all wired, wireless, or a combination of the two.
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    UbiExcellent on Support Forums - Thread - Direct
Hi imbalanze! Thank you for adding to this thread. The team had a difficult time with reproducing this error during testing. Are you able to provide a video clip showing that your loadouts don't always save?
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    UbiExcellent on Support Forums - Thread - Direct
Hi folks! I'm extremely sorry to hear about these disconnects you all have experienced recently. For those of you that are still encountering the DELTA-03 error specifically, I'd ask that you run through the troubleshooting steps we've outlined on the following FAQ that was designed with this error code in mind, since these will help ensure that your online services are optimally connected to ours. Please keep me updated on the results!

09 Jan

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    UbiExcellent on Support Forums - Thread - Direct
Hello Miss_Elaine and GazBaz4000. I appreciate you both reporting this issue you're having with the turret projectiles going through the ground and have updated the on-going report with the footage that was provided. As soon as I've received more information, I'll update you both here.
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    UbiExcellent on Support Forums - Thread - Direct
Hi there, mfedatto! This certainly sounds like an annoying issue to face. Would it be possible to request a video showing this happening? If so, that would be great!
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    UbiExcellent on Support Forums - Thread - Direct
Hiya Gio2k, and thanks for reporting this bug you've encountered with Shrapnel kills while in conflict not counting against the team lives. Do you have any footage of this that you could upload to a streaming site, then post the video link here for me to review further?

08 Jan

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    UbiExcellent on Support Forums - Thread - Direct

Many thanks to everyone that's added to this thread since my last post.

@Serebranka @Seeking_Death I can confirm that the license for this quest has been added to both of your accounts. Please ...

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04 Jan

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    UbiExcellent on Support Forums - Thread - Direct

Hi folks! I'm extremely sorry for not responding to this thread until now. In order to better assist everyone with this missing quest, please provide the following information:

  • What platform(s) are you playing on?
  • Which edition of the game did you purchase?
  • Was the letter from Sunniva ever in the letter box?
  • Video footage showing that the letter is no longer or has never been available in the letter box would also be helpful.

03 Jan

Comment
    UbiExcellent on Support Forums - Thread - Direct

I appreciate you three letting me know that this issue needs to be reopened. I've gone ahead and notified the appropriate teams as such, and hope to have more information to share with you all soon. For those of you that are able to, please provide your save files to us on a ...

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