UbiExcellent

UbiExcellent



25 Oct

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    UbiExcellent on Support Forums - Thread - Direct
Hi everyone! We have an FAQ that has more information on what upgrading looks like on the PlayStation 5 for eligible games such as Assassin's Creed Valhalla. Please take a look at this, then let me know if you still have any questions after reading it.
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    UbiExcellent on Support Forums - Thread - Direct
Welcome to the forums, ggzhis8! There are various language options available within Assassin's Creed Valhalla. For more information on this, please check check out the Ubisoft Store Page. Under the "Summary" tab, you'll see which options are available for the interface, audio, and subtitles.

23 Oct

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    UbiExcellent on Support Forums - Thread - Direct
Howdy everyone! For those of you still experiencing this stuttering issue, please complete our basic PC guide to see if the steps here improve the stuttering at all. I'd also recommend making sure to complete our connectivity guide as well if you are seeing Delta errors in conjunction to these stutter... Read more
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    UbiExcellent on Support Forums - Thread - Direct
Hello Elite426! I appreciate you bringing this stuttering issue to our attention. It looks like our team had a difficult time with reproducing this on their end, but I have let them know that this issue is still occurring after the latest update. Would you be able to send over a fresh video showing this happening to you as well? Please also feel free to share any other reproduction steps you've noticed tend to cause this error to occur, so I can share the details with our investigating teams!

22 Oct

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    UbiExcellent on Support Forums - Thread - Direct
Hey BobNewton2! You'll want to get in touch with our Store Team about changing the contents of your pre-order. However, it looks like you've already done this! If you have any other questions, please don't hesitate to reach back out.
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    UbiExcellent on Support Forums - Thread - Direct
Greetings Four20Fisher! Thank you for posting about this issue on the forums, and many warm welcomes. Which Assassin's Creed game are you having this error with on your Xbox One? While this thread is specifically for Assassin's Creed Valhalla, I'll be happy to move this post over to the best location once I know which title we're working with.

To answer your questions, this error can be caused by a multitude of factors but they all mean that there is an issue between our online services and yours. Once I have a better understanding of the issue at hand, I'll be happy to troubleshoot this error further with you, so you can get back to playing the game.

21 Oct

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    UbiExcellent on Support Forums - Thread - Direct
Thanks for the update, Landhammer! I'm very sorry for the continued frustration caused by this specific weekly challenge not tracking your progress. If you haven't already, I'd recommend completing our connectivity guide to prevent similar issues from occurring in the future. These steps do not mean to suggest that there is anything wrong with your internet, but were designed to ensure your connection to the game is optimized.

20 Oct

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    UbiExcellent on Support Forums - Thread - Direct
Hey Betrayedunbound! Orders placed on the Ubisoft Store page need to be done within your region. If you do not live in the EU, you will not be able to purchase this item. I'm very sorry for any disappointment caused by this.
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    UbiExcellent on Support Forums - Thread - Direct
I'm sorry for the troubles caused by this issue everyone! If possible, please post videos showing this happening, so I can forward the report to our investigating teams.
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    UbiExcellent on Support Forums - Thread - Direct
This video is perfect, thank you so much Mikeygamer-! If this continues to occur after tomorrow's update, please post about it here.
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    UbiExcellent on Support Forums - Thread - Direct
Hello everyone! Thank you for raising this issue. I've gotten in touch with our teams to have this error looked into. If anyone has video footage of this, please feel free to add it to this thread.
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    UbiExcellent on Support Forums - Thread - Direct
I appreciate your detailed and thoughtful response, Kabal81! You're absolutely correct in saying that has been an on-going issue in The Division 2. My hopes are that with more system files on hand, our investigating teams will be able to pinpoint a pattern which will allow us to optimize the game further with DirectX 12. This is certainly the goal that I am hoping to assist with in any way that I'm able to.
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    UbiExcellent on Support Forums - Thread - Direct
It's our pleasure! Let us know if you run into any other issues in the meantime.
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    UbiExcellent on Support Forums - Thread - Direct
Hi all! This is rather tricky, since the availability of Assassin's Creed Valhalla differs between regions. I'd recommend checking on the game's official website, ... Read more
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    UbiExcellent on Support Forums - Thread - Direct
I appreciate the update, S3lll! Does this happen in a specific area or with a specific skill? Any footage you can obtain then send over would be much appreciated for the report.
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    UbiExcellent on Support Forums - Thread - Direct
Hi Gjaxx1! Would you be able to attach a video of this occurring? Our team had a difficult time with reproducing this error on their end, but I'll be happy to add any footage you can provide to our on-going report.
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    UbiExcellent on Support Forums - Thread - Direct
Sure thing Kabal81! I'm just happy to help.
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    UbiExcellent on Support Forums - Thread - Direct
This is perfect, thank you so much! After viewing the footage, I was able to get a better understanding of the issue. It actually appears that this is working as intended, though I do see how this would be problematic. This particular pistol would best be suited with a different skill which doesn't require you to holster the pistol. I'm very sorry for any inconvenience caused, but I'll be happy to forward any feedback you have about this to our teams.
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    UbiExcellent on Support Forums - Thread - Direct
Welcome to the forums, ViP3R_76! In order to spawn the hunter, you'll want to make sure you've saluted a few times in different locations behind the flagpole. If the hunter continues to not spawn, please don't hesitate to post a video showing this occurring, so I can investigate further.
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    UbiExcellent on Support Forums - Thread - Direct
I'm just happy to help!