UbiExcellent

UbiExcellent



04 Jul

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    UbiExcellent on Support Forums - Thread - Direct
Fantastic, thank you kindly!

01 Jul

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    UbiExcellent on Support Forums - Thread - Direct
Of course, I definitely understand the frustration caused by this and hope to find a solution for you soon! To continue troubleshooting this issue, please go through the steps listed in our guide regarding issues with downloading games in the Uplay client. After, please run through our connectivity guide to ensure your online services are communicating p... Read more

30 Jun

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    UbiExcellent on Support Forums - Thread - Direct
If possible, please try uploading the image to an image sharing website, such as Imgur, then send us the link here. For videos, you can do the same, but upload the clip to YouTube. Thank you kindly!
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    UbiExcellent on Support Forums - Thread - Direct
Thanks for getting back to us with that info! If you are able to grab a video of this error occurring, should it occur again, please do send over the clip. I'll be happy to forward the footage to our dedicated teams to review.

29 Jun

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    UbiExcellent on Support Forums - Thread - Direct
Hi KassielOs! Thanks so much for sharing this video clip with me. I've sent this footage over to our dedicated teams to further their investigation of the issue.

28 Jun

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    UbiExcellent on Support Forums - Thread - Direct
Originally Posted by ElBiggus
You need to read the patch notes more carefully: Added Field Proficiency cache to SHD level-up after reaching the maximum season level.
Thanks for the clarification, ElBiggus! If anyone else runs into this issue, please don't hesitate to add the requested information to this thread, so we can look into this further.
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    UbiExcellent on Support Forums - Thread - Direct
Hey guys! Thanks for bringing this issue to our attention. I've reported this to our teams, so they can take a closer look at this.
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    UbiExcellent on Support Forums - Thread - Direct
Thanks for keeping in touch about this, Ynaoth! I'm glad to hear you haven't been experiencing as many crashes lately.
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    UbiExcellent on Support Forums - Thread - Direct
Thank you so much for providing all of this information and supporting footage, S3lll! I've forwarded these details to our investigating teams, so they can look into this further.
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    UbiExcellent on Support Forums - Thread - Direct
S_Kleer: Thanks for reporting this difference you've noticed between loading times. This is a common occurrence when comparing HDDs to SSDs. However, I recommend going through our basic troubleshooting guide to optimize your PC's performance and speed up these loading times.
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    UbiExcellent on Support Forums - Thread - Direct
Giggle007: Hey there! I'm sorry to hear this error has prevented you and your boyfriend from playing together. I can definitely understand the frustration caused, and hope to provide a solution for the both of you! Have you seen our dedicated FAQ regarding this error? If not, I'd recommend looking that over and completing the ... Read more

27 Jun

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    UbiExcellent on Support Forums - Thread - Direct
Thanks for doing that, FetterBruder! Our teams recently resolved this error in an update. However, if you are still encountering this issue, please ensure you have the most recent update installed. Should that fail to resolve this issue for you, please send us a fresh copy of your save file, so we can forward it to our investigating teams.
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    UbiExcellent on Support Forums - Thread - Direct
Thanks for those screenshots, SirHarryPierce! You should now see this unlocked on your account. Let me know if you don't.

Same goes for you, Earl_Faeleon! If you do not see 'The Great Eastern' and 'Mego Palace' badges unlocked when you next login, please let me know. Regarding the error with the 'Crop Rotator' achievement, would you be able to send over a video showing the various farms you have in both the new and old worlds? I'll be happy to send this over to our teams to be looked into further once I've received this footage.
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    UbiExcellent on Support Forums - Thread - Direct
Hey Feaugustus! Would you happen to have a video clip showing this error occurring? If so, please send that over to me here, so I can ensure it gets reviewed further by the appropriate teams.
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    UbiExcellent on Support Forums - Thread - Direct
You're most welcome! Thanks for letting me know, SirHarryPierce.
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    UbiExcellent on Support Forums - Thread - Direct
Hi all! This issue has been reported, but I'm afraid we don't have any updates to share at this time. My apologies!