UbiMorning

Thanks for sharing jailedfreedom!

This is probably because you are using a third party controller. Here are the supported peripherals for FH. 3rd party controllers aren't officially supported through FH.

Thanks for the input V4MPiR1! I will reach out to the TD2 team on the investigation of this issue.

Thanks for the report guys! The TD2 team is looking into this bug.

Hey guys! Just to be sure, Do you ave the project "Classified Gear Set Intel" from Wyvern? And have you reached WT5? These are the requirements necessary in order to get the components.

Hi Kabe7a. The TD2 team is still working on a fix for this issue. Thanks for checking in!

Hi Butcher_VL! Do you have it in your stash by chance? If it is in there, the game will think the characters already have it and won't let you build another one.

Hey petchpora! Have you tried manually syncing your trophies?

Hey guys! Does anyone have any recent screenshots by chance? The original Dropbox links from the OP appear to be deleted.

For anyone who is missing their Chatterbox, please answer the following questions:

- Did you notice the gear you marked as Favorite switch to Junk?
- Did any of you notice that you have additional exotic crafting materials? If you do, we would like a screenshot or video of what you got.

Hey guys! This is still being looked into by the team. Thanks for checking in!

Hey Butcher_VL! Thanks for checking back in. I will reach out to the TD2 team regarding re-crafting the exotic holster and if this is intentional. I appreciate you checking up on this!

Hi YoghurtBag! What specific controller are you trying to use by chance?

Hi PieroDeiBoschi! I was able to locate your ticket in our system. I checked over your MSINFO file.
Please uninstall the following programs:
- Cheat Engine 6.6
- WebTorrent
- LogMeIn Hamachi
- CAM (Disable or uninstall)
These programs tend to cause conflicts with Ubisoft titles.
You also have a lot of programs on startup. Please disable those.
Please also mention on your ticket what HDD you have R6S and Uplay installed on.

Hey everyone! There seems to be a few different issues regarding the "An unexpected DirectX error occurred."

1) After restarting the multiplayer game session
2) When the folder "Anno7" is deleted in Documents folder
3) It is just crashing on launch.

Could you all submit a ticket with your MSINFO files, and please specific which of the three is happening to you?

Hey there! Please note the 48 hour message means a reply may take up to 48 hours.
Unless you are referring to the fact you were told to wait 48 hours before attempting to purchase something, which is related an issue where your account was put on hold due to failed purchase attempts. Your ticket was passed on to the proper team for investigating. If you do not hear back within 2 days, you can send me a DM with your ticket number. I completely understand your frustration, and ensure you the team is working to resolve this for you.

@NoahXprshuN Your ticket has been sent to the proper team for investigation. You should get a response within the next few days regarding this issue.

Please note if you continue to bump the thread like you were earlier, we will place an infraction on your account for breaking forum rules. I completely understand this may be a frustrating issue, but I assure you the shop team are working to resolve it for you. We appreciate your patience as the team is working through it. Thank you for checking back in on this issue.

Hi NoahXprshuN! Bumping threads is against the forum rules. Please refrain from doing so.

Please follow this FAQ regarding missing credit purchases. We cannot assist with missing credits over the forums, as this is handled via a ticket. Please open a ticket with proof of purchase for your credit pack, and the team will investigate it for you. Thank you!

Let us know if you have any further questions anditofernando!

Hello Prime.BTX! I see you already have a ticket about this issue, and it has been passed on to the correct team. You should get a response via your ticket once one is available for you. Thanks for reaching out!
Please do not open multiple tickets about the same issue, as it will not speed up the process and only slow things down further for the team as a whole. We understand your frustration and urgency, and appreciate your patience as the team works to resolve this for you.