UbiStorm

Hello again, @PhilyG213 ! I think I just responded to you on a separate thread! As requested in that thread, would you also be able to upload that video to YouTube?

Apologies for the delay, @PhilyG213 ! Thank you so much for those links as well. Would it be possible to also get those videos uploaded to YouTube as well? They can be uploaded as unlisted, if you prefer.

Also, would you ensure that your latest saves are uploaded to the cloud?

@kpibb78 Hey there! I'm sorry to hear you've had such a long case open with us. Have you uploaded a copy of your recent save files as well as any video clips or screenshots onto the case you already have open?

Hello @Hamonch2 . I'm sorry to hear that you're encountering this issue as well! I still highly recommend what @Ubi-Milky recommended, which was changing the graphical presets, as lower presets have been known to interfere. If you have done this, however, would you also grab a video clip of this so that I can send it up to the game team?

Hey there @TheUltimateYT . Thank you so much for reaching out about this streaming message you're getting! I recommend running through some basic troubleshooting for your Xbox, whether it's an Xbox One, or an ...

Hey there @mowhi . I apologize for the delay in getting back to you about this issue! I'm glad to hear that it's all resolved for you now, however. Thank you as well for providing the steps on what you've done.

Hey there @ConvexRook . I can confirm that this is an issue we're currently investigating, and I do apologize for any frustration caused. Once we have an update about this, we'll get it posted on our News & Announcements thread. Keep an eye out there!

@tam_vanum Hey there! I'm sorry to hear that you received that sanction! While I'm unable to remove that sanction, I'd like to check and see if you were able to successfully get reconnected once the sanction was up?

Hello @WhisperTheWolf . I do apologize for the frustration caused by this abandon sanction. While I do understand that you needed to leave asap, Support doesn't have the ability to remove such sanctions. What I can do is pass along any feedback and suggestions you have about how these sanctions are given.

Hey there, @deltaoscartango . Thank you so much for reaching out about this animation issue with Ash. I can confirm that there is an issue with elite skins and gadgets currently being investigated. Once there's an update for this issue, it will be posted on our News and...

@xxjfs12xx Hey there! Thank you so much for reaching out about sharing the game. There isn't a way to share a game between PC accounts. This is because our games on PC are bound to one specific Ubisoft Account, and the game cannot be accessed by any other account. I do apologize for the frustration caused by this.

@unproven_ I do apologize for the frustration this is causing, and I appreciate the information that this only seems to happen during a specific time of day. However, we still need to confirm that the steps above have been done before we can move on. Would you grab a screenshot of your ports and submit them over a ticket on our support site?

@jonathan-dy Hey there! Thank you so much for reaching out and reporting this issue with the audio on your PS5. Would you be able to grab a video clip of this happening so that I can pass it along to the game team? You can either get that video through the PS5 itself, or on a mobile device! Thank you so much.

Hey there @xAragorn26x . I'm sorry to hear that you've encountered all of these issues with downloading Valhalla! Would you be able to provide me with a screenshot showing what you're seeing in Ubisoft Connect in terms of not being given the option to reinstall/redownload the game?

Also, just as a note, I've gone ahead and moved this thread to the Player Support Discussions specifically for Valhalla!

Hey there @FLa3x . We're only able to offer support here on Discussions in English, as per our Forum Rules. Would you be able to translate your message for me so that I can further assist? Thanks!

@cristinaana08 Hey there! We're only able to provide support in English on Discussions! Would you be able to translate your message for me so that I can offer better assistance?

Hey there, everyone! This issue with being unable to interact with Toka is under investigation. Once there's an update for you guys, it'll be posted on our News and Announcements thread! I recommend keeping an eye out there for information as it becomes available.

Hello @philos89 . I do apologize for the frustration caused by all of these issues you're experiencing while playing Valhalla. I do appreciate you reaching out to report them, however! With this new issue that's arisen with the latest patch, would you be able to grab a video or a screenshot showing the issue for me? I'm also not aware of any issues with fireflies as well. Would you be able to provide me with more details about this as well?