UbiStorm

UbiStorm



06 Jan

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    UbiStorm on Support Forums - Thread - Direct

Hey there @TheNorfolkian . The team is aware of an issue where the set becomes available for purchase again if you'd altered your first set in any way at the Blacksmith. Since you mention that you have fully upgraded your first set of the Gear, this would be why you're seeing it again. This issue will also cause your altered or upgraded gear to revert back to it's original appearance if you purchase and equip a second set of the gear, so I would recommend not purchasing a second set for now.


31 Dec

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    UbiStorm on Support Forums - Thread - Direct

@rickplay2021 Hey there! I'm sorry to see that you're getting this error code as well! Were you able to run through the steps outlined by @Ubi-Milky above, especially since this is happening across two games?

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    UbiStorm on Support Forums - Thread - Direct

Hey there, @brakjart . I'm so sorry to hear that you're experiencing some long loading times when it comes to launching the game! Since you mention having already completed our most basic troubleshooting steps, the next step is getting a look at your MsInfo and DxDiag files. Since those aren't able to be submitted here on Discussions, I recommend submitting those via a ticket on our support site instead! Thank you so much for your understanding.

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    UbiStorm on Support Forums - Thread - Direct

@mikey9085 Hello there! Thanks for reaching out about this issue. I can confirm that this is a known issue that the Game Team is actively investigating. Would you ensure that your latest saves are uploaded to the cloud for me? Would it also be possible to get a video clip of this issue as well for me to pass along? The most clips the team has, the better!

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    UbiStorm on Support Forums - Thread - Direct

Hello you two. I'm sorry to see that you're both experiencing some crashes when it comes to completing these anomalies.

@Mannu50 Is this only happening with that specific anomaly? Or have you noticed crashing with other anomalies / quests as well?

...

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    UbiStorm on Support Forums - Thread - Direct

@fiddz0r Hey there! Thank you so much for reaching out about this issue. First, I'd like to confirm if you have a recent save that you can access? It's been shown that restarting this particular quest from a previous save has helped with getting that NPC to appear. If you don't have any recent saves, however, or that didn't seem to help, would you also give ...

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    UbiStorm on Support Forums - Thread - Direct

Hello you two! I'm sorry to hear that you're encountering some issues with teleporting into strange places.

@nanmhansen Did this also seem to start happening for you after the most recent update? Do you also seem to notice if this happens more often than not when you're around rocks or anything that's not 'flat ground'?

@NynzyLove Same question for you! You mention diving into water and seemingly falling out of the world, but do you also encounter any issues with rocks or other textures?

Would it be po...

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30 Dec

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    UbiStorm on Support Forums - Thread - Direct

@lstace7478 You can post the screenshots and video clips here on this thread if you'd like! Or, you can open a ticket with us on either our Support site, or by posting on Twitter and tagging us! I do recommend up...

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    UbiStorm on Support Forums - Thread - Direct

Hey there @duzygracek . I'm sorry to see that you've been unable to get the game to launch. You also mention having spoken to support on our support site? Would you also provide me with any other steps they provided aside from reinstalling drivers and running in administrator mode? Are you also getting any other errors, or just this one? I do also recommend restarting your PC completely, as suggested by ...

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    UbiStorm on Support Forums - Thread - Direct

Hey there @Parlagulf .

First off, thank you so much for reaching out about this issue and for providing all of that detailed information. The video clips are also much appreciated! Those always help when we need to investigate an issue, or when we need to get a better idea of what exactly is going on.

I also apologize for the slight delay in getting back to you about this issue. However, I am super glad to see that the game is playable again for you, and that your items all appeared for you. That is a strange situation, I will admit! Thanks for providing all of...

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    UbiStorm on Support Forums - Thread - Direct

Hi everyone! There aren't any further updates at this time from the game team about these packs, and I do apologize for that. Rest assured that as soon as we have an update for you, it will get posted here for you guys to see. Thank you so much for your patience!


16 Dec

Comment
    UbiStorm on Forums - Thread - Direct

@tghiol1 Hey there! I just wanted to reach out and give a friendly reminder that off-topic threads need to remain in the off-topic section of our Discussions, as stated in the Forum Rules. I've gone ahead and moved this thread for you! If you continue to post off-topic in sections other t...

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09 Dec

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    UbiStorm on Support Forums - Thread - Direct

@orldan Thank you so much for confirming that for me.

As for everyone encountering this issue, I do apologize for the frustration caused by this issue, as well as others. Rest assured that the team is always looking into and investigating any issues brought to our attention. If any of you are encountering other major issues with the game, please do let me know!


08 Dec

Comment
    UbiStorm on Support Forums - Thread - Direct

@insectodium Hey there! I'm sorry to hear that you're also experiencing this issue. A video clip from you showing this issue would be very appreciated if you'd be able to grab one for me. Thank you so much!

Comment
    UbiStorm on Support Forums - Thread - Direct

Hello @Lionheart558 and @ultrabrowndog . I just wanted to let you know that I've merged your threads together, and I've moved them to the Player Support Discussions for better visibility on this issue with the Elite gadget skins.

I can also confirm that this is a known issue that is being investigated, and we'll post an update on our ...

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07 Dec

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    UbiStorm on Support Forums - Thread - Direct

Hey there, everyone! This issue is related to the issue know in that thread that @lemmie88 posted. Aside from the message of the festival ending early, have any of you encountered that error code, or any other issues such as missing Opals or Reda's shop appearing as empty?

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    UbiStorm on Support Forums - Thread - Direct

Hello everyone. I'm sorry to hear that you're all encountering this issue with the Basim Challenge, as well as all challenges. Aside from @Moon-Hawk , has this only begun to happen for everyone else today?

Would everyone also try running the launcher with adm...

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    UbiStorm on Support Forums - Thread - Direct

@nozgame Hey there! Thank you so much for reaching out about this issue! I appreciate the screenshot you grabbed as well. Let's try verifying your game files first, as these can clear corrupted game files that might be messing with the game as it runs. If verifying doesn't seem to help, however, wo...

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    UbiStorm on Forums - Thread - Direct

Hello everyone! There is a currently known issue with Reda's shop appearing as offline. To confirm further, are any of you missing Opals? Also, is anyone other than @Simplethumb also getting the 0xb0000194 error code?

Comment
    UbiStorm on Support Forums - Thread - Direct

Hello everyone! There is a currently known issue with Reda's shop appearing as offline. To confirm further, are any of you missing Opals? Also, is anyone other than @Simplethumb also getting the 0xb0000194 error code?