UbiStorm

UbiStorm



08 Nov

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    UbiStorm on Support Forums - Thread - Direct

Hey there @m_maxking . I'm sorry to hear that your preferred language is missing from the game! You mention linking a Polish Card and using a different store, but would you confirm for me if the region for your PlayStation account and your Ubisoft account also matches each other? Or are they different?

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    UbiStorm on Support Forums - Thread - Direct

@bigman3001 Hey there! Thanks for reaching out about this missing loot! Let's first try verifying your game files to see if that gets the loot to appear for you. If it doesn't, would you provide me with a screenshot of the loot missing?

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    UbiStorm on Support Forums - Thread - Direct

@sunejoergensen I'm glad to hear that the Discovery Tour is no longer crashing for you! I also appreciate you sharing what you did in order to resolve the issue as well. I'll be glad to pass along the suggestion for asking for that specific file as well. Thank you so much for that!


03 Nov

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    UbiStorm on Support Forums - Thread - Direct

@xmdead Thank you so much for that screenshot! If you could, would you also confirm with your friend which Datacenter they were using, if they can remember?

@haywardgb I'm sorry to hear that this is such a constant thing for you as well! Would you be able to send us some screenshots in addition to ...

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    UbiStorm on Support Forums - Thread - Direct

@anonymus23 Hey there! I'm sorry to hear that this happened to you as well! As suggested by @Ubi-Viral , have you opened a ticket with us to see if we can get that agent restored since this was due to a freeze? If so, would you send me over the case number so that I can take a closer look?


01 Nov

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    UbiStorm on Support Forums - Thread - Direct

@unexactriot299 All right! Thanks for confirming that for me. Has this been an issue for you since the beginning of this season? Or has it been an issue for much longer for you?

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    UbiStorm on Support Forums - Thread - Direct

@rEHa_-DX11 Thank you so much for that update! I'm sorry to hear that this is still an issue for you! Since you installed the game and launchers on a completely different PC, would it be possible for you to grab a short video clip of this happening?

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    UbiStorm on Support Forums - Thread - Direct

Hey there @Syrex-HvH . I just wanted to let you know that I went ahead and merged the two topics you created about your missing content! Thank you so much for providing those images as well! Just to clarify a little further, is this in regards to the Disruptor pack? If so, the contents of Aruni's bundle hasn't released yet. For more information, I recommend taking a look at this guide.


27 Oct

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    UbiStorm on Support Forums - Thread - Direct

Hello @EnderKg . I do apologize for all of the frustration caused by this issue. I do understand that it's frustrating to hear, but I don't currently have any further updates on this issue. The team is still investigating this problem, and they haven't provided any further information at this time. The best that I can recommend at this time is keeping an eye out here for any updates.

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    UbiStorm on Support Forums - Thread - Direct

@d3monicpepe All right. Thanks for confirming that! Since you have done those steps, I recommend gathering your MsInfo and DxDiag files. Once you have those, open a ticket with us on our Support Site and then upload those files for us so that we can get a deeper look into the cause of these crashes. Another useful thing...

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    UbiStorm on Support Forums - Thread - Direct

@theboinkwarrior Hey there! I'm sorry to hear that the game is crashing on you despite having enough RAM! Would you provide me with the case number of the ticket you have open so that I can take a look and see what you've done so far?


25 Oct

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    UbiStorm on Forums - Thread - Direct

@tylerhale2021 Hey there! I just wanted to reach out and let you know that I've moved your thread to the off-topic discussion area. Please note that posting off-topic in any forum that isn't designated for off-topic discussions is against our forum rules. Please take a look at those rules so that you don't receive any infractions!

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    UbiStorm on Forums - Thread - Direct

Hello @DEEGREEKK . I do apologize for the delays in getting back to you about this ban you have on your account.

Please note that repeatedly posting topics about the same issue is against our forum rules. As such, I have gone ahead and merged all of your threads together into this...

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13 Oct

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    UbiStorm on Support Forums - Thread - Direct

@kujaslover Hey there! This automatic change in leadership is intended behavior, and the limit for being in active is actually 2 months, or 60 days, not 90. I do apologize for any confusion on that part! The system checks the activity of other clan members to determine an appropriate replacement for the leader in his time of absence and will assign the role to this member automatically. However, old leaders should still be able to communicate with current leaders and members to possibly get that position back. Are your friend and boyfriend unable to interact at all with the Clan itself or with you?

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    UbiStorm on Support Forums - Thread - Direct

Hello everyone. When the game freezes or crashes on you, do any of you get any specific error codes or messages? Or does the game just crash right back to the main menu with no messages at all?

If you guys haven't already, I do recommend running through these basic steps for PC to see if they help with resolving this issue. If they don't, the next step to getting this resolved would be to gather your MsInfo and DxDiag files and ...

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07 Oct

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    UbiStorm on Support Forums - Thread - Direct


I can confirm that it is capped at 60FPS on the Xbox Series X. It does also support HDR!

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    UbiStorm on Support Forums - Thread - Direct

@deborauberaba Hey there! First, I'd like to welcome you to posting on the Discussions! I'm sorry to hear that you're game keeps freezing on you, however! Are you receiving any specific error codes when this happens? You also mention this happens during moments of action. Is there a pattern to it, or is it random?

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    UbiStorm on Support Forums - Thread - Direct

I can understand the frustration, but rest assured that every report is taken seriously and is individually investigated. However, there's nothing else we can share about these investigations, and I do apologize for that.

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    UbiStorm on Support Forums - Thread - Direct

I do apologize for the frustration, but I do highly recommend still running through those steps for those errors you're getting. Screenshots of these errors would also be much appreciated, especially if these steps don't help.

Comment
    UbiStorm on Support Forums - Thread - Direct

@phantomdogg Hey there! Welcome to posting on Discussions! Thank you for reaching out about this issue as well. Have you always been able to access the area out of bounds? Or is this a more recent thing?