UbiSushiVamp

Hi there @omgojbk, and thank you for reaching out to us on the Ubisoft Discussions my apologies for the delayed reply. Per our Discussions rules, we can only assist here in English. Please translate your message into English moving forward and I'll be happy to further assist with the bug you are encountering. Thank you!

@trufflepig I am sorry to hear that the error remains. I also apologize for the delayed reply! I recommend checking out the accounts that are linked to your Ubisoft account and unlink any that you no longer use to test if that helps. This guide will help you with this!

Along with this, as a test, please try to ...

Hello! @huttonb7 Thank you for the images. My apologies for the delayed message! This is currently being investigated as @azullFR shared. I appreciate all the information you shared and your patience during the investigation!

@wasdom_kung Hello! My apologies for the delayed reply. Are you able to share a new video showing the current supply items you have and your current quest log to be able to forward it for investigation for you again?

Hey there, @SonAngel! Apologies for the delayed reply. I am also sorry to hear that your kills are not counting. Were you able to attempt the ways other players shared?

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@veico_cm Hello! My apologies for the delayed reply. Our teams are investigating similar reports of this and I have gone ahead and added your information to the investigation! I apologize for any frustrations this has caused you.

@satsworld Apologies for the delayed reply. Thank you for creating the ticket! It is appreciated.

@kachina08 Hey there! My apologies for the delayed reply and I am sorry to hear that many achievements are not unlocking for you from the Wrath of Druids. To start, do the achievements unlock after competing this troubleshooting guide? Please let me know, thanks!

@mllorden Hey there! Apologies for the delayed reply. This is something being looked into at this time, I recommend checking out the News and Announcements page for patch notes as they come out for more updates on this!

@remiusrock Hey there! Thanks for reaching out about this. My apologies for the delayed reply. The only items that you should be able to burn in Valhalla should be indicated in the game. I hope this helps answer your question!

@ecocrash Hey there! Apologies for the delayed reply. I also apologize that you were unable to get the Charlemagne pack from Prime Gaming. If your Prime account is linked to Ubisoft, are you able to claim the pack from this website: (https://gaming.amazon.com/loot/acv)?

Greetings, @global-former_user! My apologies for the delayed reply. I am also sorry to hear that you are being asked for an activation code. To start, I recommend running Epic and Ubisoft Connect as an administrator. Next, I recommend verifying your game files. Lastly, if you are not already, I recommend launching Valhalla from the Connect launcher instead of the Epic games launcher! Please let me know if this helps.

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@derelllicht Gotcha! Thanks for the information. I am glad to hear that the crashing has lessened but I do apologize they are still randomly occurring. Also to answer your question, yes the crash reports do help! However, when the crashes are very consistent as you were experiencing we always recommend reaching out to us to be able to further investigate steps we can suggest to try.

@pinesal Greetings! I am glad to hear you were able to resolve the crashing. I am sorry to hear that you had to revert back to a previous update on your graphics card.

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@caue_guion Hey there! My apologies for the delayed reply. I also apologize that with the new DLC you have received the data corrupt error message again. Our team has re-opened this investigation to further investigate. Please answer these questions for me :
- Do you use Quick Resume/Switcher? Do you leave the game minimized at all, and if so, how long?
- If you close the app and re-launch it, are you able to save again? Please specify for Quick, Auto, and Manual saves
- Do you own either expansions? If so does this issue only occur while playing the expansion conte...

@rcdeschene Hello! My apologies for the delayed reply. I am also sorry to see that you are unable to add the extra mastery points you have received. Our team is currently investigating this and I have gone ahead and added your video and information to the investigation! I appreciate your patience while this is being looked into.

@amicus83 Hey there! My apologies for the delayed response, I also apologize that the dwarf is missing for you. Have you attempted to fast travel out of the area to see if it causes the dwarf to spawn? Also, I recommend giving this troubleshooting guide a try to see if it makes any difference for you!

@linagkar That is okay! My apologies for the delayed reply since the video. Just to check, do you notice any improvements after verifying your game files and ...

@evilandy73 Hey there! My apologies for the delayed reply. I also appreciate you sharing this information about the error code. I am glad to hear that it works properly on your Xbox one, however I am sorry to hear that you are encountering the error that others are running into on the Xbox X. Thank you also for sharing that quick resume is the reason that you believe this is occurring. Just to check, when you do not use quick resume on your Xbox X do you not run into this error message?

@longjohn119 Hey there! I am sorry to hear that you are having this bug and crashing when trying to complete the quest. Thank you also for the videos! To start, do you notice any improvements after giving this troubleshooting guide a try along with ...