Ubi_Plush

Ubi_Plush



21 Jan

Comment

@masked-disciple Thank you for specifying the previous TS. Have you uploaded system files (msinfo and dxdiag) to a support ticket? If so, please post the ticket # so I can review these diagnostic files and offer further guidance.

If you have not uploaded these files, I will create a ticket for you and provide steps on how to send those files to us. Thanks 🙂


20 Jan

Comment

@ohwowreallydude Welcome to the forums. I am so sorry to hear about the ongoing crashes in Rainbow Six Extraction. I'd be happy to offer any assistance I can.

In this situation, I recommend our helpful PC troubleshooting guide for an overall list of steps that help resolve crashes. Keep in mind, you may have already tried some of these things.
I also ...

Read more
Comment

@untamedflame @obamatronXD I wanted to jump in and reiterate we are still looking into this issue. Would you both specify the map this 'airlock freeze' happened on?

Comment

@juiicegawd_ Welcome to the forums. In this situation, I recommend going to >> account.ubi.com and making sure the Xbox account with the Game Pass is linked to your Ubisoft profile. In addition, once you have "claimed" the game on Game Pass, it should be activated in your library and available to download from the Ubisoft Connect Launcher.

Again, make sure to check for the game in the ...

Read more

13 Jan

Comment
    Ubi_Plush on Support Forums - Thread - Direct

@asubanovsky @sneaksquach Welcome to the forums :). I'm sorry to hear that the game is crashing for you as well. I'd like to get some more information to better assist. Like ...

Read more
Comment
    Ubi_Plush on Support Forums - Thread - Direct

@emirtb7 I'd like to clarify a bit more information for this report. Would you tell me which Child of Danu was killed and could not be looted for their shard? Have you been able to fast travel to a different location and then return to the location of the shard? If so, did you get the same result?


05 Jan

Comment
    Ubi_Plush on Support Forums - Thread - Direct

@Bockelbam Welcome to the forums. The game team is aware of this occurring for players and are looking into it. My apologies for the trouble this has been causing.

@Bock...

Read more
Comment
    Ubi_Plush on Support Forums - Thread - Direct

@tekwizrd Welcome to the forums. Thank you for the report regarding the Second Stage of The Cryptic Tutelage of Hildiran. I'd like to get more information to assist you. To clarify, have you also attempted to complete the Bronze medal challenges to achieve a Silver instead?

Comment
    Ubi_Plush on Support Forums - Thread - Direct

@jdp3d Hello. Sorry to hear about this mystery not completing. The game team is also aware of the issue, and this bug should be resolved in a future patch. However, I'd like to clarify if you have completed part 1 of the mystery in Ledecestrescire. If so, would you post an image of your map over this location?

Comment
    Ubi_Plush on Support Forums - Thread - Direct

@jdp3d Thank you for the update. Glad to hear the issue has resolved. Please post on this thread again if the disconnects resume. Be sure to include any error codes seen in the disconnect messages. Regarding setting up port forwarding, this process can be a bit involved, so we put together this port forw...

Read more
Comment
    Ubi_Plush on Support Forums - Thread - Direct

@aerynrose90 Greetings and thank you for the report. The game team is aware of the Yule Festival not appearing for players, and it is being looked into. I do apologize for the hassle this bug has been causing. Official updates will be posted to the News and An...

Read more
Comment
    Ubi_Plush on Support Forums - Thread - Direct

@lav253 Hello, and thank you for the feedback regarding the game's responsiveness. I'd like to ask a few more questions to better understand what you're experiencing. Are these extra movements coming from the character animations or from the camera movements? In addition, is this making the game feel slower than before or faster?

Regarding stability, are you seeing drops in framerates or stuttering motions?

Comment
    Ubi_Plush on Support Forums - Thread - Direct

@Braggaa Welcome to the forums. Unfortunately, I don't have any unannounced game news to share. Please stay tuned to the News & Announcements thread on this forum for official updates.

Comment
    Ubi_Plush on Support Forums - Thread - Direct

@zemiiii Hello and welcome to the forums. Sorry to hear about the 'shoot' action not working while playing the game. If you have not already done so, our helpful troubleshooting guide would be a great place to start. I would also like to know if this issue began after any specific actions were completed? Have any keybind settings been altered, or are you playing on the default control scheme?

Comment
    Ubi_Plush on Support Forums - Thread - Direct

@rwetgi-tr Hey there. Sorry to see this DELTA error continuing to appear when trying to play the game. I'd like to gather some more information to assist you. Does this message appear during a specific action in-game, or is it random?

In addition, I recommend the steps in this troubleshooting guide. Please let me know if you notice any changes.

Comment
    Ubi_Plush on Support Forums - Thread - Direct

@mattjib Greetings. We'd like to look into this more for you. Would you be able to send a video link of the Tardigrade armor bonus not proccing?


30 Dec

Comment
    Ubi_Plush on Support Forums - Thread - Direct

@jogna22 Thank you for the image. For this situation, a support ticket will need to be created so we can take a closer look at the account and send eligible content granting requests to the relevant team. Please create a support ticket and upload this image directly to your case. A...

Read more

29 Dec

Comment
    Ubi_Plush on Support Forums - Thread - Direct

@erkek2000 Thank you for this report. The team is aware of this issue and currently working on a resolution. I've forwarded your information to the Rainbow Six Siege team to help with the investigation. As I mentioned in your other thread, stay tuned to the News and Announcements page for updates.

Comment
    Ubi_Plush on Support Forums - Thread - Direct

@erkek2000 Hey there. The game team is aware of this issue with Universal Skins not available on the UZK50GI and are investigating. I've added your information to the report. Please check the Rainbow Six Siege News & Announcement thread for official updates about this bug. Thanks for the report.

Comment
    Ubi_Plush on Support Forums - Thread - Direct

@samppa10s Thank you for providing those extra details. The game team is aware of an ongoing issue with the gadget skins not displaying as elite when in an online game. I've added your information to the investigation.

With the operator skins, I would like a bit more details to better understand what is happening. If an operator has an elite skin but equips a non elite uniform, the operator is seen with the elite skin instead?