Ubi_Plush

@sassoletale Thank you for the dxdiag. Were you able to complete the steps suggested by @Ubi-SpaceCats ? If so, did you see any changes? If not, an additional process is to startup the PC with a ...

@yodawho_ Greetings, and welcome to the forums. I'd like to get a bit more information to help you with this renown issue. Would you provide specific times, including date and time zone, the Situations granting 0 renown were completed? I'll reference this with our back end tools. Renown may have been granted to the account but visually displayed as 0 in the game menu.

@gabubr7 Hey there. I'm sorry to read about the blue screens when playing Rainbow Six Siege. In this situation, I recommend starting with our general PC troubleshooting guide. Let me know if you see any changes after going through those steps.

I'd also like to know if the blue screens happen in a particular moment during gameplay: at the menu screen, in a Situati...

@Grzybek-1997 Welcome to the forums. The team is aware of the cosmetic glitch on Zofia's LMG bullets. I've forwarded the images in your post to the game team as well. Thank you for the report, and stay tuned to the News and Announcements section for patch notes related to this bug.

@cyberninja_ Welcome to the forums. The game team is aware of this issue in Snow Brawl and working on a fix to deploy in a future patch. My apologies for the hassle this bug has been causing during the event. Stay tuned to the Rainbow Six Siege News & Announcements thread for official updates.

@lliamaha Welcome to the forums. I understand the frustration this continued freezing is causing. Would you clarify when you started noticing the freezes?

As a first step, I recommend completing our PC troubleshooting guide to see if the freezes continue. You can also perform a ...

@eulivere Thank you for the report. I'm sorry to hear the game continues to freeze and/or crash while running on DirectX 12. As noted by @xcel30, this was addressed in the December 14th maintenance. Since you are still encountering this issue, I will be reporting this to the relevant team.

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@desert_fox_1668 Sorry to hear the game is still not launching properly. Would you clarify if the recommended steps were completed? I also advise you to ensure both Epic and Ubisoft connect are being run with administrator rights

In regards to Far Cry 6, was this title also purchased off the Epic store?

@dextor41 Thank you for the video. This issue is being investigated, and I'd like to get a bit more information to help. Would you confirm that the graphic issue is reproduced when all nonessential programs are disabled? I recommend a clean boot to test this.

In addition, the shadow rendering has no noticeable difference among Windows 10 or 11?

@augen-auf I understand these abandonment penalties are frustrating. However, Ubisoft Support is unable to remove these sanctions on accounts. Let me know if you have been experiencing frequent disconnects, and I will be happy to assist you with some additional troubleshooting.

@umg_sirroh Welcome to the forums. I've reviewed the transaction history on our end, and I have a few recommendations.

First, please wait 24 hours before attempting another payment. If there is an issue with a purchase, this will usually resolve by waiting a day or so. I also recommended checking that any VPN services are disabled.

Make sure your Steam Store is set to the correct location and that you have disabled, then reactivated the ...

@babyw01f Sorry to hear that the challenges have not been updating. We're investigating this issue at the moment and will post updates in the News and Announcements thread. Our apologies for the hassle this has been causing. Your stats have been tracking, but there may be a delay in the Ubisoft Connect client updating.

@haytham-kenway Hello. As stated by @Ubi-Viral, I am not able to assist with permanent bans on the forums. You can contact Account Support ...

@Nutlesscats_A2G Welcome to the forums and thank you for the video. I'm sorry to hear about this behavior happening in a match. I've gone ahead and submitted a report to the Rainbow Six Siege team. Thanks for supporting the community.

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@alexp_gr Welcome to the forums. I'd be happy to look into this challenge issue for you. We're currently investigating Ubisoft Connect challenges not registering for players, but you mentioned this has been going on since last Season. Would you please list some challenges that you aren't seeing progression for? In addition, I'd like you to specify any error codes that appear in the Ubisoft Connect pop up message.

You may also want to follow this helpful connection guide to ensure the game's online services have full communication with your network.

@pahare-faine Welcome to the forums. I've communicated this issue with core challenges not updating to the game team, and it is being investigated. Thank you for your patience. Official updates about this issue will be posted in the News and Discussions thread.

@filthydub Greetings. I've notified the relevant team and this is being investigated. @LoneHood I've also responded to the thread you've opened, and please know we are looking into the core challenges not updating since TU 1.4.1.

We'll post announcements in the News and Discussions thread. In the meantime, thank you for your patience, and let me ...

@power_of_rome Thank you for notifying us about the challenge not progressing as intended. We're investigating this and will update the News and Discussions thread with more news.

@ichihogosha1 Apologies for the late reply. First, please refrain from providing private account information such as email addresses on a public thread. I've edited your previous post for security.

Regarding the support tickets, I'm sorry to hear about the poor experience you've had with our support team. Unfortunately, I cannot handle this matter on a public thread. Please contact us via our ...

@idk_who_i_am_00 Greetings. I'd like to collect some additional information to better assist with the crashing on startup.
What Windows OS is currently installed? In addition, please specify the CPU make and model for me.

I also understand you have updated GPU drivers and general Windows drivers. Would you confirm all other unnecessary programs have been closed and Ubisoft connect is launched as admin?

I also recommend launching Ubisoft Connect in ...