Ubi_Plush

Ubi_Plush



02 Feb

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@gamekiller305 Thank you for getting back to me about this. I've added your information to my report. I do apologize as I am not able to provide better assistance. At this time, some players have noticed some improvement for the spawn rate when on the lvl 1 difficulty. Please know that we are still investigating and will post updates on our ...

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@r0cks0ng Thank you for the images. The game team has received similar reports from players and are working on a fix. Stay tuned to this thread and the News and Announcements thread for updates about this issue.

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@kowai88 I understand the frustration and thank you for the feedback. You will be notified via email when your case has been updated.

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@f38_ Hello and welcome to the forums. Sorry to hear the game is still unavailable after you re subscribed to Game Pass. We'd be happy to help you reactivate the game on the account. Please create a support ticket on our help site. You can also message us on ...

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@daisukeserizawa Greetings and thank you for the report. As a first step, I recommend verifying game files in Ubisoft Connect.

In addition, would you please attach an image of your game sound settings? Once provided, I'll be able to look into this further for you.

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@rizz768 Hello. Thank you for this report and the attached video. I'd like to get a few more details to better assist you. Is this sudden fps drop happening while in missions? I want to establish if this behavior is reproduced in menu screens only.

Second, as a test, do you still notice this behavior after lowering the refresh rate from 144 Hz to 60Hz? Are you able to see any difference after lowering the resolution settings? Again, these are meant to be tests. Let me know if you see any changes.

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@r0cks0ng Thank you for clarifying. Would you please post an image of the stats as they appear in game? I'll report this to the game team.

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@panoramix86 Thank you for sharing these images. In this situation, I recommend completing our general PC troubleshooting guide. You may have tried some of these steps already. Please let me know when these processes are complete so I can look into this further for you.

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@r0cks0ng Greetings. Are you noticing this while looking at stats in-game or via the Ubisoft Connect app?

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@gamekiller305 Welcome to the forums. The game team is looking into this. Are you noticing any changes after adjusting the game difficulty and attempting the study again?

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@acerpenguin welcome to the forums. I'm sorry to hear about the continued crashing. Would you please post your full hardware specs? This will help me better assist you.

  • Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. Nvidia GeForce GTX 970


I also recommend you reinstall Microsoft C...

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27 Jan

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@squ4tchin Thank you for clarifying. We've received similar reports from players and are looking into the issue. Stay tuned to this thread and our News and Announcements page for official updates. Thank you again for the report.

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@matsmtn Thank you very much for the report. I will forward this to the game team. If more information is requested to help with the investigation I will update you in this thread. Thanks!

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@acloose Thank you for clarifying. And the console language settings are English as well?

Are you exiting out of the game completely or using Quick Resume features?

Just in case, I also recommend our general troubleshooting guide for the Series X. Let me know if you see any changes.

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@adorablood Greetings. Thank you for the report, and I'm sorry to hear about this happening for you. Would you please post your PC specs so I can better assist? If you are not sure of your specifications, you can run a DxDiag report. After you have ran the DxDiag report, please tell us the following: Opera...

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@jayro7721 Welcome to the forums. I'm sorry to hear about the frequent crashes. Please post your PC specs so I can better assist.

  • Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970


I also recommend going through our PC General Troubleshooting Guide. Let me know i...

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@narayannaa Welcome to the forums. I'm sorry to hear about the difficulties activating Rainbow Six Extraction on Ubisoft Connect.

Please clarify the Xbox gamertag that is subscribed to the Game Pass and I'll be happy to assist you.

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@paspasci-fako Welcome to the forums. I completely understand the concern here. Unfortunately, some of the hardware you are running does not meet minimum system requirements. Specifically, the Radeon RX 5300M is below the recommended specs. While you may be able to run the game, features may not be working as intended.

Please confirm for me that the ...

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@thelastsnip3r Thank you for the report. I'm sorry o hear that this has been a reoccurring issue while playing the game. If not already done so, please verify game files.

I also recommend our PC troubleshooting guide as a comprehensive troubleshooting step. Some of these processes may have been already been completed, but thi...

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