foodprinter

If you have proof that it's happening that's usually related to your ISP and routing they use. Reach out to them, explain your issue, and request to resolve it. If you reach out to them without any proofs they won't do anything about it. That's exactly one of those cases when the issue appears before it's reaching us so there's nothing that we can do. ISP can redirect your signal to our servers avoiding the hop that is having issue and that should resolve an issue for you.

It makes sense. Sometimes people from a certain ISp and certain province can be affected. But sometimes it's just a random issue. If it's a mass issue and we'll get enough information from affected players we can then reach out to that ISP ourselves on behalf of our players but that requires a lot of information to be collected from players.

Guys,

Once again, if you have any issues with WGC please work with CS to resolve it.

Commanders!

Some of you may have encountered a problem due to which entry into the Dockyard was not possible. We have prepared a fix to resolve this issue.

If you don’t experience the described problems, you do not need to install this correction.

If you want to apply this fix now, you should follow this step-by-step guide:

Close the game.


Download the archive Install_patch_fix_for_0.9.5.zip


Unzip the archive (the «Install_patсh_fix_for_0.9.5» folder) to your WoWs game root folder (the one containing /bin32 /bin64 /screenshot and other subfolders).


Go to the unzipped «Install_patсh_fix_for_0.9.5» folder.


Launch the file «apply-patch.bat»


Apply changes by typing the number «1» to the window that appears, and press «Enter».


Launch the game as u...

You might have purchased any other ship included in the bundle.
Anyway, submit a ticket to support - they can help you with that issue.

I haven't heard of any issues with Steam purchases yet.

There's a workaround though. You can still log in on the portal and Premium shop with your steam account.

If you encounter any technical issue, the best way to resolve it is by submitting CS ticket. While some general solutions might help you, sometimes you need to go through different logs and diagnostical data in order to see what's happening. Speaking of diagnostical data - don't forget to attach WGCheck report to your ticket.

True that but normally they would ask you for WGCheck report. Sometime players may forget that they have some old mods installed. WGCheck would show if there are any mods

All missing Kirovs have returned.

Hey @Justin_Simpleton can you provide an example of the screen where you have issues with the scroll bar?

Yup. Sorry about that. I'll discuss it with Agents

free 15,000 credits for each extra token ))

Please reach out to support. They will be able to assist you

Please go ahead and submit a ticket to CS. I can see that you haven't done that yet. Technical issues may appear in any game and if you don't address them they won't go away.

Both of them are special ships. In both of these cases I have yet to understand why would you want to sell them in the first place?

could you please provide wgcheck report?

You're always welcome. Enjoy your weekend!

P.S. I'd recommend checking those policies that we have published when you have time and let me know if you have any questions or feel like something is missing.

Purchases at Armory are actually considered like any other in-game purchase.

I agree that this article needs some additions:

The following line from this article is also applicable to all in-game purchases including containers: We can offer a refund of your purchase if you made it on the wrong server and the goods are unused.

Any container considered used once it's opened.

It's not a secret but you're right and I'll work on updating this article next week.

@Gaelic_knight I reviewed the ticket. Please be patient. You actually provided a screenshot ( same as in this thread) only later today while 2 other responses were only generic negative feedback with 0 details. In order to resolve any technical issue, there's always some additional diagnostical data needed. To be honest, that why I have that remind about WGCheck report is an essential part to handle your ticket.

I totally understand your frustration but at least give them the ability to help you.

It sounds like a weird spell but if it works - it works!

@Wipeit_ We're currently reviewing that anniversary campaign. Though I can't help you in this exact situation, I'll pass it along to the person who's working on it.

@Gruntdog_3Always happy to help!!! Enjoy your weekend!